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“Excellent service at Courtyard Marriott Greenville”

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Courtyard Greenville-Spartanburg Airport
Ranked #29 of 64 Hotels in Greenville
Certificate of Excellence
GreenLeadersBronze level
Reviewed March 24, 2013

We stayed at this Courtyard Marriott in February 2013 and I sent an e-mail to the hotel chain regarding their good customer service. The contents of the e-mail are written below.

We just stayed one night at your Marriott Courtyard Greenville-Spartanburg Airport Hotel. As our arrival date was Valentine’s Day, I had called and spoken to Wrenn prior to our arrival – so that she would be expecting the flowers that I was having delivered for my wife. She arranged to have our room assigned and to have the flowers placed in our room. The staff took care of my request very well. The staff here was very friendly and accommodating throughout our short stay -- thank you. The lady in charge of your dining room (I believe her name is Terry) at this location did a fine job. She constantly went around the room asking the customers if everything was OK. She was very pleasant. The hotel was very clean and well maintained. We had stayed here before. This hotel is very close to where our two sons live and we plan to stay here again in the future. Marc Smith

  • Stayed: February 2013, traveled with family
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Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded March 27, 2013

Dear Mr. Smith,

Thank you for your outstanding review of our hotel and team members. We are glad that you and your wife chose to spend Valentine's Day with us! I am pleased that the staff made an impression on you to the point that you remembered names! How great for them to be able to see their names in print certifying that they were attentive to your special requests! Thanks for sharing your experience with us and the TA community. We cant wait to see you again soon!

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115 - 121 of 178 reviews

Reviewed March 20, 2013

Excellent hotel. From the way we were greeted at the reception all the way to the breakfast next morning. Very friendly and helpful personnel, clean rooms and a cozy bar/restaurant. Even though they were busy with the Duke basketball team and families, they went out of their way to accommodate Marriott Elite members. Highly recommended and only 3 minutes from the terminal.

  • Stayed: March 2013, traveled as a couple
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Thank Doubleplay4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded March 27, 2013

Dear Doubleplay4,

Thanks for posting a eview regarding your recent stay at our hotel. We are glad that you had a nice stay with us, taking advantage of our hospitable staff and great location! We certainly hope that your next visit to Greenville involves a stay with us. Please hurry back and see us again soon!

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Reviewed February 19, 2013

We booked this hotel at the last minute while visiting our son. We really liked it. The pool area (our grandson stayed with us) was clean and and the workout area was super clean. The 2 days we were there we always saw people consistently cleaning the entire 1st floor. Very impressed. Staff was super friendly too. We will definitely be back.

Stayed: February 2013, traveled with family
Thank kpWheaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded March 5, 2013

Dear kpWheaton,
We are delighted that you had a great stay with us during your recent visit. We are one of only a handfull of hotels in Greenville that have an indoor pool. I am glad that you and the grandchildren were able to enjoy it. We hope that your future travel plans bring you back to Greenville and to the Courtyard by Marriott! Thank you again for you review and for choosing us!

Scott McDowell

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Reviewed January 26, 2013

Flight was cancelled so they had a distressed passenger rate of $69. Hotel has not been updated to current Courtyard standards. Bed not comfortable. Sheets aren't soft. Staff friendly. Overall it's ok

  • Stayed: January 2013
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Thank Davidtvu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded February 5, 2013

Dear Davidtvu,
Thank you for taking the time to complete a review of our hotel for TripAdvisor. You will be happy to know that we have been slated to receive the updated " Courtyard Bistro" concept later this year. We have heard great things about the new Courtyard concept and it is reassuring that your comments back that up. Please look forward to our new and updated hotel - COMING SOON!

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Reviewed December 20, 2012 via mobile

This hotel was not what I expected from a Marriott family hotel. The lobby and common areas downstairs were very nice. The price and my previous great experience with Courtyard hotels is what brought me to the hotel. My linens and bathroom weren't as clean as I'd like. The location is great. Dunkin Donuts next door! =)

  • Stayed: December 2012
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Thank CreepyCarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded December 26, 2012

Dear CreepyCarl,

Thank you for providing valuable feedback regarding your recent stay. We are glad that you scored us five stars on value, service and location. We will make sure to pass along the comments regarding the area that you feel needs some attention to our housekeeping department. We sincerely appreciate you and your comments. Please hurry back and visit again soon!

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Reviewed November 15, 2012

This hotel is in need of a total make-over. The walls are dinged and damaged. The wallpaper and paint are old and in poor condition. The hallway carpet is worn and stained. The sheets and towels are frayed and discolored. The bathroom is incredibly small, i.e. from the 1960's-1970's. The king room was so small, the TV was on a table to the left of the bed. The breakfast buffet eggs were lukewarm as was the coffee. Very disappointing for the price.

Room Tip: Go elsewhere.
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  • Stayed: October 2012, traveled on business
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Thank sandra61_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded November 19, 2012

Dear sandra61_12,

We are sorry that we did not meet your expectations. We strive to provide a clean, safe, and comfortable lodging experience to each guest that enters our hotel. We are sorry that we dissappointed you. We value your feedback, which helps us in making changes to our service and product. Thank you for staying with us during your visist to Greenville and thank you for your valuable feedback.

Warm regards,

Scott McDowell and Courtyard Greenville Team

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Reviewed October 13, 2012

This is the small bunker style hotel room basically set up for 1 traveler. One small sink area, for example.Linens nice, lobby, nice if you care. No breakfast unless you pay extra $9.95.3 miles to airport off I-85. Rooms facing front have noticable street noise. Not sure why we are asked by Marriott Elite to put in preferances as the couple of requests I have listed were not honored and after the 3rd room offered, finally got what was asked for. Could do better...cookies good.

Room Tip: Ask for back side facing trees and away from the elevator.
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Stayed: October 2012, traveled as a couple
Thank planned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scottmcdowell, General Manager at Courtyard Greenville-Spartanburg Airport, responded to this reviewResponded October 15, 2012

Thank you for taking the time to review our hotel and comment on your recent stay with us. We value feedback and use it to make operational changes that make our hotel a better place to stay! Also, I would like to thank you for providing a travel tip. Tips, like the one you provided will help many TripAdvisor customers in the future. Thank you again for reviewing our hotel. We look forward to seeing you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Greenville-Spartanburg Airport

Address: 115 The Pkwy, Greenville, SC 29615-5051
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Green Hotel in Greenville
Price Range: $108 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Greenville-Spartanburg Airport 3*
Number of rooms: 136
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Also Known As:
Courtyard By Marriott Greenville-Spartanburg Airport Hotel Greenville
Courtyard Greenville
Greenville Marriott
Greenville Courtyard

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