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“Great Customer Service”

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Holiday Inn Express Greenville I-85 and Woodruff Road
Ranked #26 of 64 Hotels in Greenville
Certificate of Excellence
Fletcher, North Carolina, United States
Level 5 Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Great Customer Service”
Reviewed January 29, 2013

This staff was excellent. Upon Check in the young man and Karen could not have been nicer. When I was there they had been going thtough a renovation. When I got to my room there was a little bit of an ant problem, certainly a side effect of the construction work, no other reason. When I called the front desk Karen sent Frank up to move me to another room. Everyone was so great about it. I hate to complaine so it was hard for me to even call. I was settled in a new room in 10 minutes. Karen even called a little while later to make sure I was settled in. Woke up to a great breakfast bar too! I would stay again just becasue of my great customer service but it has a wonderful location too.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 30, 2013
I am pleased to read your comments about Karen, Daniel and Frank. As I have stated in my previous comments, I believe that our team is what truly sets our hotel apart from its competition. We strive to be different in every way with regard to our service. I am happy to see that you were able to enjoy our full, hot breakfast. I think it is among the best in the industry! I am sorry that you experienced the situation with ants in your room and we have addressed the issue. We are, indeed, undergoing an improvement project so our guests will see some upgrades to the guest rooms over the next few months, but should not experience any inconveniences as the work is going on inside the guest rooms and away from public view. We are excited, and recognize that renovations are never convenient or easy. We are working hard to minimize the impact to our guests and have been very successful in keeping the magic "behind the curtain" so-to-speak! We look forward to seeing you again!
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Knoxville, Tennessee
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 19, 2013

We stayed at the hotel for a soccer tournament. The staff was really great. The rooms were just average. In the room I stayed in, I could see where they had done a lot of paint touch ups. The base boards were pretty beaten! The beds were EXTREMELY comfy! Did not experience housekeeping. I have had much better continental breakfasts! :(

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimth2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 30, 2013
Thank you for staying with us and letting us know about your experienced. I am pleased to see that you felt that our service, cleanliness, location and the quality of sleep were all 'five star,' but disappointed to only earn a "decent" rating overall. I agree that our service and our cleanliness are outstanding, but we certainly strive for much better than 'decent' and will take your comments under consideration when looking to see where we be more consistent. As many guests have commented our full, hot breakfast is among the best they've had, we also understand that we may occasionally experience a "hiccup." I will share your comments with our breakfast team to ensure that we remain consistent in our efforts. We do try to keep our guest room walls free of the black marks and scuffs that occur from luggage,valet carts and general use. We are currently undergoing a property improvement project that will address some of the issues you mentioned as well as brand new furniture and upgraded bathroom finishes. We hope that you will return and give us an opportunity to upgrade your overall opinion of our hotel.
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Cocoa, Florida
Level 6 Contributor
125 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed January 14, 2013

Had a room on the 4th floor near the elevator, room 418. The elevator noise anywhere from within 4 rooms makes it intolerable. When I called the first night and requested a room change, the answer was, "We wondered when you were going to call"? That left me dumbfounded frankly.

Why would you provide a room for a guest whom you knew was staying for 4 nights in a room with problems? I was moved down the hall and it was much better.

Why would you place smoking rooms and nonsmoking rooms across from one another on the same floor? The entire 4th floor stunk of cigarettes, really bad!

The breakfast had some of the weakest coffee I have ever tasted. The breakfast itself was very poor for one of this kind.

The staff was very pleasant to me, the head of maintenance and Everette the shuttle driver were both very good.

BUT, I wouldn't stay here again, Too many better choices in close proximity.

Fix the elevator, or don't lease rooms anywhere near them. Let the smoking guest smoke outside or keep them all on the same floor. Smelled really bad.

Room Tip: Stay away from within 4 rooms either side of the elevator, serious!!
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skinnywater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 16, 2013
Thank you for taking the time to appraise your stay with us. I can tell that you are a Trip Advisor pro and based on the number of reviews you’ve given that you’re an avid traveler, and your expectations are very high as they should be. We are honored that you took the time to review ours hotel. As most hotels do, we do have rooms near our elevators and due to the traffic inherently created by two elevators we recognize that there will be extra noise. Those rooms are definitely not for guests who are sensitive to noise, but many guests do find the proximity to the elevators convenient and we have guests who will request those rooms specifically. I can tell from your reviews that, like me, you are very sensitive to noise. We are more than happy to place any guest as far away as possible and will do so prior to arrival if the request is made at the time of reservation. We are also glad to relocate guests even after they arrive if necessary. Your tip is an excellent one so travelers reading your review will know to request rooms away from the elevator if that is their preference. Not having stayed in the four rooms near the elevator it would be difficult to assess the noise level from four different rooms, but I am glad that we were able to move you a room that was more to your liking. You’re right that placing a combination of smoking and non-smoking rooms on the same floor is not ideal. We agree and are in the process of completely renovating the fourth floor to eliminate all smoking rooms from our property. We also recognize that coffee preference is subject to individual tastes and preference. We've chosen a "middle of the road" roast that we feel will appeal to a wide variety of guests. I am sorry ours was not to your liking and that our breakfast bar was not appealing to you either. We do work very hard to exceed expectations in all areas but recognize that sometimes we will fall short or may not be able to be exactly what everyone is looking for. Your suggestions and comments help us to assess where we can improve and there is always room for that! Thank you again for honoring us with your stay and your subsequent appraisal.
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Athens, Georgia
Level 6 Contributor
254 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 29, 2012

Property is very close to I85 -- good for convenience, not so for road noise, but I was so tired that the noise did not bother me. Room was clean. Free breakfast was good. Especially liked the automatic pancake maker. Good choice of chain restaurants at the same exit. There is an indoor pool, but you feel like the main attraction at the aquarium (since the sitting area is on the other side of the glass).

Room Tip: Ask for a room away from the interstate.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FredL757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 9, 2013
Thank you for taking the time to let our viewers know about your stay with us. I agree that our breakfast is among the best offerings of any hotel. Also, one of the main comforts of our hotel as we've been told time and again is that our greater distance from the main road and proximity to the Interstate makes it both convenient and quiet. We are both convenient and very quiet as we sit quite a ways off of Woodruff Road and are shielded by several wooded acres from the Interstate. So, traffic noise is completely shielded from our quiet location and the Interstate is about 1/4 miles and invisible from our location. We are glad you were able to get a good, quiet night's rest--always a plus when you're staying away from home. I am glad you were able to enjoy our indoor pool, but I agree with you, there is always that unfortunate issue of privacy with any public pool. I
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Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 23, 2012 via mobile

On a 14 hour road trip from Virginia to Mobile Alabama... We Decided to make a half trip stop in the city of Greenville SC. There were several hotels close to the highway to select from. We choose HIE because of room rates and posted reviews. We arrived late evening, despite the late arrival, I was greeted by friendly and informative Reception staff member. Overall the hotel was Clean, Comfortable and the staff members were Courteous. On my way back to Virginia I am sure I will stay again.

Stayed December 2012, traveled with family
Helpful?
Thank SLT69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 9, 2013
We are glad that the feedback our guests have given was able to sway your decision. We even happier that you weren't disappointed with your decision! We work very hard at making every guest experience a special one. I agree that our team is what truly makes the difference! Thank you for taking the time to let us know about your stay and hope to see you again if you ever find yourself back in our beautiful city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Pleasant, South Carolina
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 17, 2012

This hotel may not be a Hyatt with crystal chandeliers but everything I conceivably wanted in my stay at this Holiday Inn Express easily met the standards of the finest hotels in the area .Breakfast, staff, cleanliness, decor, location etal, all were first rate. The icing on the cake was my use of a Groupon value that costed this room out at easily 1/4 to 1/3 the cost of an expensive Hyatt. Overall, it was a wonderful stay in the Greenville area; wife and I could not have asked for more.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seymour r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 16, 2013
We are honored and flattered that we were all that you were looking for and more. We've never been compred to a Hyatt before so we're glad to achieve that acclaim! I am happy to see that you were pleased with our breakfast offering, our team members and your overall experience with us. We hope that you will come back to see us on your next trip upstate! Thank you again for staying with us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Candler
Level 6 Contributor
124 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 16, 2012

My husband and I just arrived home from a wonderful relaxing weekend in Greenville, SC. We loved the stay from beginning till the end and have nothing negative to say about the experience. Check-in was smooth, slumber was restful, and breakfast was hot and yummy. We loved that it was within walking distance to several great restaurants. Staff was great and so friendly and helpful. We will definitely visit again.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at Holiday Inn Express Greenville I-85 and Woodruff Road, responded to this review, January 9, 2013
Danelle,

Thank you for your kind words of praise and for taking the time to let us know about your experience with us. We are glad you were able experience the kind of stay that we work to provide all of our guests. We are honored that you took the time to let us know and look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Greenville I-85 and Woodruff Road

Property: Holiday Inn Express Greenville I-85 and Woodruff Road
Address: 1036 Woodruff Rd, I-85 Exit 51-A, Greenville, SC 29607-4120
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Family Hotel in Greenville
#16 Romantic Hotel in Greenville
#16 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Greenville I-85 and Woodruff Road 2.5*
Number of rooms: 155
Official Description (provided by the hotel):
Smart, is a whole lot smarter at the Holiday Inn Express Hotel & Suites-Woodruff Road, Greenville, South Carolina. With 155 guest rooms and the option of booking one of our two room suites, we're so much more than what you'd expect from a Holiday Inn Express. With 42" Flat panel LCD televisions in all suites, indoor pool and over 3000 square feet of versatile function space we have exactly what you need to relax, conduct business or simply recharge while you're on the road. We now offer complimentary shuttle service to and from GSP International as well as local area businesses, restaurants and shopping venues. Come experience our award winning hospitality completely with free long distance calling, free fiber optic wireless Internet access and our full hot Express Start breakfast bar. Located just 6 miles from GSP International, BMW and within 2 miles of GE, Michelin, Fluor, ICAR, Hubble Lighting and the Hollingsworth Development site, we're the convenient choice when you re traveling to Greenville for business. For pleasure, you couldn t make a smarter choice! Located in the heart of Woodruff Road s new, booming shopping and dining district, we're just minutes from downtown Greenville, the Bon Secours Wellness Arena (formerly the Bi-lo Center), the Peace Center for the Performing Arts, Falls Park on the Reedy. Come see why the Holiday Inn Express Hotel & Suites, is a whole lot smarter! ... more   less 
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Also Known As:
Holiday Inn Express Greenville i-85 And Woodruff Road Hotel Greenville
Holiday Inn Greenville
Greenville Holiday Inn

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