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“Customer Service was excellent!” 5 of 5 bubbles
Review of Hilton Garden Inn Greenville

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Hilton Garden Inn Greenville
Ranked #5 of 64 Hotels in Greenville
Certificate of Excellence
Greenville, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service was excellent!”
5 of 5 bubbles Reviewed April 9, 2014

The ladies at the front desk were so helpful and incredibly pleasant to work with. I would highly recommend using the Hilton Garden Inn again for business meetings just because of their customer service. The lobby was incredible and goes to show even further that they strive to make their guests comfortable and feel important.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, April 14, 2014
Thank you for taking the time to compliment our staff and saying they gave you excellent customer service. Your review of our hotel the Hilton Garden Inn Greenville is greatly appreciated and we hope to be seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

Traveler rating
    463
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    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
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English first
United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

The staff is wonderful. Friendly, helpful, guest centered. The lobby is a great beginning. Beautiful and spacious. Love that the hotel provides fruit infused water, tea, hot chocolate and water for their guests. They also provided an absolutely yummy fruit/oatmeal granola bar. The perfect extra to make the stay memorable!

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 28, 2014
We are glad we were able to make your stay here at the Hilton Garden Inn Greenville memorable. Thank you for such a nice review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greensboro, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

Our soccer team had two great stays at the HGI Greenville over March 1/2 and March 8/9! The hotel was an ideal location for us. Close to the soccer fields and around the corner from Whole Foods, Target, and a host of restaurants. Our room was very clean (including the bathroom which I am very picky about) and spacious with a nice, comfortable bed. The hotel staff was awesome! Dawn Donatelli was fantastic and coordinated everything our team needed for a comfortable and convenient stay! The friendly and helpful front desk staff facilitated a smooth checkin for us both weekends. The hot breakfast was really tasty with plenty of options for everyone, including made to order omelets. I had a delicious spinach, cheese, and mushroom omelet with a side of bacon, while the kids enjoyed pancakes, fruit, cereal, and yogurt. Great choice overall for a clean, comfortable hotel at a good price. This is out first pick for a return visit to Greenville!

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 25, 2014
We hope your team did well during the tournaments both weekends with us. Our associates pride themselves on providing excellent guest service and will be pleased to hear they exceeded your expectations! Your review will certainly be shared with them. Thank you for your business and for such a nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McKinney, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 24, 2014

The staff at the Hilton Garden Inn in Greenville, SC, is OUTSTANDING! The make every effort to ensure everything is perfect for your stay. The rooms are clean, quiet and comfortable as well as up to date with current furnishings. I will certainly stay here on any future trips to Greenville, SC.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank R P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 28, 2014
We are happy to read you think our staff here at the Hilton Garden Inn Greenville is outstanding.
Your review is greatly appreciated and we will be looking forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mars Hill, North Carolina
Level Contributor
62 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

The Hilton Garden inn Greenville is a very convenient location to the Greenville area and just off I-75. There are many good restaurants near the hotel as well as a great shopping center across the roadway. The hotel has undergone updating and is very nice. The rooms are clean and the beds very comfortable. The staff was very personable and helpful. I would recommend this hotel.

  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AHall2964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 24, 2014
We are pleased to read how much you enjoy the location of our hotel the Hilton Garden Inn Greenville. Thank you for your great review and for your business. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
120 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed March 18, 2014

Newer location, just off I-85 near shopping and restaurants. Standard HGI fair with full service bar and restaurant. Staed one night and no issues. Will stay here agin in future. Loved the creatative use of the hand towel folding it inot the shape of a tie & dress shirt.

Room Tip: Rooms away from I-85 on upper floors.
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank XLR8TOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 19, 2014
We are happy to read you had no issues during your stay here at the Hilton Garden Inn Greenville. Thank you for taking the time to write a nice review of our hotel. We hope you will be able to stay with us again in the near future. Thank You!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adams, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 16, 2014

I have stayed at this hotel twice within a 9 month period and I must say that each stay was an exceptional experience. The staff are some of the most kind and helpful people that I have ever dealt with in a business/customer situation and to me that is reason enough to stay at this hotel. However, if you need more convincing, the whole facility is top notch. The rooms are spacious and very well kept, the building is clean from top to bottom and all the amenities from the gym to the dining room are just as nice as they are described on the website. So, in conclusion, I highly recommend this hotel to anyone that will be staying in the Greenville area. Great facility, great staff and great prices. I will certainly be back!
-Dusty

  • Stayed March 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dusty365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KanaHotelGroup, Manager at Hilton Garden Inn Greenville, responded to this review, March 17, 2014
First of all we would like to thank you for being a return guest here at the Hilton Garden Inn Greenville. We appreciate your business and you great review. Hopefully we will be seeing you again soon. Thank You!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Greenville

Property: Hilton Garden Inn Greenville
Address: 108 Carolina Point Pkwy, Greenville, SC 29607-5765
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Greenville
#2 Family Hotel in Greenville
#7 Romantic Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Greenville 3*
Number of rooms: 120
Official Description (provided by the hotel):
Just off I-85 and I-385 and Woodruff Road, minutes away from the Shops at Greenridge and the Clemson University International Center for Automotive Research. Convenient access to everything Greenville, SC has to offer. Facilities/Services • 3,500 sq. ft. of flexible function space to accommodate up to 210 guests • Complimentary wireless high-speed Internet access throughout the hotel and in all meeting rooms • 120 guest rooms, 7 accessible rooms • 100% non-smoking hotel- $250 smoking charge fee applies • Garden Grille and Bar(R) serving breakfast and dinner • Pavilion Lounge • Evening room service • Outdoor pool and whirlpool • Workout facility . available for check-out • 24-hour Pavilion Pantry(R) convenience mart • Complimentary 24-hour business center • Complimentary parking/Tesla Chargers in parking lot • Valet and self-laundry available ... more   less 
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Also Known As:
Hilton Garden Inn Greenville Hotel Greenville

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