After a double header at Fluor Field in Greenville, SC and watching my son pitch a shutout (10-0) against Clark Atlanta University, I was exhausted. I had reserved my room on Hotels.com and selected Studio Plus near the Haywood Mall. I followed the directions provided and could not find the Studio Plus hotel. By this time it was 11:30 pm and I just wanted to put my head down for the evening. After traveling up and down Woods Lake Road, I finally stopped at Extended Stay America and went inside to get directions. When I asked the attendant about the Studio Plus Hotel, she said that is who they were and that they changed their name a week ago. I think someone needs to tell Hotels.com that. I would not have spent my evening searching for a hotel that had underwent a name change. So I provided her with my confirmation number and she stated that they dump their information but that they could get me a room. I said that I received a confirmation from hotels.com and did not want to be charged again. She said it would not happen and then ran my card. She was preoccupied with the "gentleman" standing around the lobby that was a friend of hers. I didn't feel that I was getting her full attention.
She provided me with a key to a no smoking room and said to go through the corridor and take the stairs to the third floor. I followed her directions and as I climb to the third floor (no elevators) the hallway stunk of smoke. I prayed that my room was nonsmoking. As I entered the room it was a non smoking room. It was clean and comfortable, however, there was some sticky stubstance along side of the tub.
I contacted my husband and asked him to check my bank account. I wanted to make sure that there was not two charges for the hotel. One for Hotel.com and one for Extended Stay America. He said there was only one for Hotels.com.
I left early the next morning at 5:55 AM and did not stay to sample their breakfast. However, the morning attendant was quick at work getting it set up.
After returning home and checking my account I notice that I was charged twice (the following day) by Extended Stay America. I was very upset especially after telling the attendant that my reservation had been confirmed by Hotels.com.
I spoke with a young lady this evening by phone and told her what had transpired and she stated that she would reverse the charges and that they only do that to make sure there is no damage to the room. I still am not happy and will continue to check my account to make sure the money is returned. I feel the first attendant should have stated that this is their hotel policy.
There were many hotels near Fluor Field, however, they were extremely expensive. I gust next time I will spend the extra money.
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- Also Known As:
- Studio Plus Greenville