What would have been a four star review only gets two due to the terrible Internet service at this property. I stayed for a week, and in that time the wired Internet access was unusable. The WiFi was spotty and slow at the best of times, and useless most of the week. The problem was acknowledged by the staff but it didn't improve. Multiple phone calls to tech support proved useless as well. They acknowledged the problem also, said it was flagged for attention, but nothing happened during my stay. Colleagues staying in both buildings reported the same problems. One tech support representative suggested that part of the problem may be heavy use, but I would assume the hotel secures enough bandwidth to provide access to guests even when there is a high occupancy rate. I had to go off site simply to complete a car reservation and get driving directions from the web.
The staff here was very friendly and the accommodations were otherwise satisfactory. However, reliable Internet access is a must for most people today, especially at a suite-style property that is going to attract an extended-stay clientele. I strongly recommend that travelers needing Internet access verify that the property has either switched service providers or otherwise remedied this problem before booking a reservation.
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- Also Known As:
- Towneplace Suites Greenville Haywood Mall Hotel Greenville