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Traveler rating
845
293
108
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All reviews evening reception omelet cooked to order breakfast great hotel indoor pool living room free drinks family reunion breakfast was excellent complimentary breakfast excellent stay business trip front desk staff enjoyed my stay staff was friendly hattie atrium
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Reviewed 4 weeks ago

Excellent stay at the Embassy Suite,
This trip was excellent from the beginning to the end. The staff was wonderful and friendly. The food was delicious and the suite was very clean and spacious. We will be back.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank brownlee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillG537, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this reviewResponded 4 weeks ago

We appreciate the review and we are happy you will be back. Thanks for mentioning the Staff and our food. I agree, they are wonderful. We hope you take another quick getaway soon and stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stay at this hotel 2 times a year to enjoy the beautiful golf course along with enjoy an evening for dinner and drinks, along with letting the kids swim and have fun! We love the beautiful hotel and the cleanliness of the rooms! Very spacious for our family of 5

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Danielle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillG537, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this reviewResponded 4 weeks ago

It is great to see you each visit and we appreciate the great review about your experience. It is great that you and your family enjoy our amenities and you continue to return. We are looking forward to your next visit.
See you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

In my experience, this Embassy Suites just doesn't measure up to the many others l regularly stay in. The digital key service provided to honors members is poor and the room thermostats don't ever seem to change the temperature to the guests comfort.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels
Thank stanschrader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillG537, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this reviewResponded January 13, 2020

Thank you for your candid feedback and I am sorry that you feel our hotel does not measure up to other Embassy's. Hilton and our ownership requiring that we verify Government Rates and this does not allow guests to use the digital key prior to check in. I apologize for the inconvenience. Thank you for having your credentials and we appreciate you. Unfortunately many guests that do not qualify for this rate try to book it.
I am sorry that we could not fix your AC during your stay. Our units need to be changed from Heat to AC and with the extreme weather changes, I am sorry that we did not get your room correct.
I hope you enjoyed other aspects of your stay and I hope we can earn your trust back in the future so we can show you the service and Brand you expect.
Sincerely,
Bill

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Reviewed January 7, 2020

Excellent Breakfast, so much to choose from. Plenty of room to eat and watch TV while you ate. Managers reception was great. Very quite rooms. Room was excellent and clean. Love the view. The bed was so soft. Cleaness of the hotel was excellent. The front desk was very polite and friendly.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank 954tamaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillG537, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this reviewResponded January 8, 2020

Thank you for the Excellent review on TripAdvisor about your last stay. We appreciate all the kinds words you stated about our hotel amenities and staff. I was happy you wrote about our cleanliness as our housekeeping team is ranked in the top of all Embassy Suites. I look forward to sharing your review with them tomorrow.

We hope you visit us again soon!

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Reviewed January 6, 2020

Stayed here one night while traveling home from Florida. Arrived in time for evening reception after long day of driving. Clean and airy lobby
Restaurant was ordinary looking but food was delicious. Morning breakfast was not disappointing had all the usual fixings. Overall nice atmosphere and clean however parking is charged and dont know why. 2 pools no hot tub and fitness room is adequate. Sadly only double beds in rooms which made for cozy sleeping we could have used queen beds.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank flamingoChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillG537, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this reviewResponded January 7, 2020

Thanks for stopping by and staying with us during your trip. We appreciate you feedback and I am happy you enjoyed your stay. Thanks for mentioning our breakfast and food in our Restaurant. I am sorry our double beds were not large enough for you!
We hope you stay with us again on your trip through Greenville!

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