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Embassy Suites by Hilton Greenville Golf Resort & Conference Center
Ranked #8 of 64 Hotels in Greenville
Certificate of Excellence
Anderson,SC
Level Contributor
215 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Kinda out of the way”
Reviewed February 18, 2013

My wife and I stayed here on Saturday for the Kid Rock concert. The hotel was very busy/full and the staff seemed a little discombobulated. We asked for a ride downtown and one staff member said we would have to wait quite awile, then another tried to get us a taxi (that was going to be an hour wait) and then the assistant manager asked the shuttle guy to take us and off we went. The gentleman that took us was very nice. We left the concert early and called the shuttle number (the assistant manager said they would be running but it would be first come first serve-that's why we left the concert early) and we were told that the shuttle was not going anywhere near the concert venue. Not mad but seemed that no one there was on the same page. I would think this group has handled busy times in the past but it didn't seem like it Saturday. The best advice for the staff would be to have certain protocols in place and have a eeting prior to arrival of the masses so everyone is saying/helping the same way.

The room was clean and nice. The staff was acceptable and the breakfast average Embassy fare.
All in all good place to stay but 6-7 miles away from downtown and not sure the place to stay if you expect transport on busy concerts/etc days.

P.S. Taxi service on Greenville is lacking

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
1 Thank tkherold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, February 19, 2013
Thank you again for the time taken to critique our complimentary shuttle service to the Kid Rock concert over the weekend. We are in the process of getting more organized by creating a list of guests and times to avoid future confusion during high demand periods. Of course, you already received my email in reference to a friends of the family rate, hoping to get you back to our property sooner vs. later.
Kind regards,
Jeff
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910 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
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English first
Raleigh, NC
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 13, 2013

Loved the omelets at breakfast! The room was fine, quiet and clean. Beds very comfortable. The atmosphere of the lobby area was very nice, coi pond, greenery. Location was not too far off the highway and easy to find. Would stay here again.

  • Stayed February 2013, traveled as a couple
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Helpful?
1 Thank Goingfunplaces1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, February 15, 2013
Thank you for the time taken to compliment our cooked to order breakfast and comfortable suites. Your comments will be read out loud at our weekly staff meeting. The convenience to I-85 is one of our true geographic advantages, knowing it is a time saver for many of our guests.
I would enjoy personally meeting you on a future stay with us.
Warm personal regards,
Jeff
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Charlotte, NC
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed February 10, 2013

Kristy at the front desk is wonderful. She was so helpful and went out of her way to accomodate our needs. The wait staff was helpful and pleasant as well. The bed comfortable. my only negative was that the room never cooled off enough.
I would however, stay here again.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
1 Thank mfisherday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, February 12, 2013
Thank you for your recent comments, specifically in reference to Kristy at the desk. In reference to your room not being cool enough, we have since repaired the room thermostat that now allows cool air and the ability to set a cooler temperature. The time taken to write to us was much appreciated.
Warm personal regards,
Jeff
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Lumberton, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 4, 2013

their breakfast and nightly reception are both reasons for us to stay here again. There are nothing else on the grounds to do but restaurants and malls are all within 5 - 10 minutes of the hotel. We had a great experience here!!!

  • Stayed January 2013, traveled on business
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Helpful?
1 Thank Audrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, February 12, 2013
Thank you for your recent "awesome" comments in reference to our property. While our grounds are an all inclusive, we appreciate the way you pointed out the endless shopping and eating opportunities right around the corner. We look forward to your quick return.
Warm personal regards,
Jeff
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Brevard NC
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2013

Great girl's over night! Affordable and great staff! Breakfast was delicious! Beds were comfy and location to the shopping malls were excellent! We ate dinner at the Olive Garden and that too was a treat!!!

  • Stayed January 2013
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Helpful?
1 Thank jmle55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, February 12, 2013
Thank you for writing us and telling us about the terrific highlights of your recent February stay with us. It was even better to hear it was a revisit!! Appreciatively,
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Elgin, South Carolina
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 24, 2013

I really dreaded writing this review because I am still disappointed at Embassy Suites. We have stayed at several Embassy Suites before and it is like a luck of the draw. When we arrived to the hotel it was dark and the parking lot was dark. Check-in was seamless however, the front desk staff never mentioned why the parking lot was dark. We decided to shower and get ready for dinner but there was no hot water. We called the front desk staff and they informed us it would be fixed shortly. A hour went by and the water was still ice cold. After that we called again and the front desk staff informed us that something happened to the lights in the parking lot which triggered the water to become cold. Okay! So we waited another 30 minutes and we were ecstatic to take a hot shower. The bed is pretty updated and comfy but the couches in the suite are outdated. The bathroom and kitchen area is updated. We didn't get to try the restaurant out this time but there appeared to be alot of people enjoying the food so it must have been good.

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank SuthernBell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff F, General Manager at Embassy Suites by Hilton Greenville Golf Resort & Conference Center, responded to this review, January 25, 2013
Thank you for the time taken in writing to us in reference to our power outage. Our power grid had been down for 2.5 hours during the time you arrived. Unfortunately we were busy in the restaurant at the time of your check-in, and our emergency generators do not power up our parking lot lights or water heaters.
Please accept my apologies, and allow me to upgrade you to one of our rooms [suites] with a higher view in reconciliation of your dis-comfort upon your arrival.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easley, South Carolina
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 23, 2013

Stayed here over New Year's Eve. Service was outstanding, food was delicious, and the room was exquisite. Loved the mattress so much that recently went out and bought one. Had not been able to sleep on my back for years, but their mattress was so soft, slept the whole night on my back and woke up totally refreshed.

Room Tip: Higher floors give a great view.
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  • Stayed December 2012, traveled as a couple
    • Value
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Helpful?
1 Thank mickeyd29642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Greenville Golf Resort & Conference Center

Property: Embassy Suites by Hilton Greenville Golf Resort & Conference Center
Address: 670 Verdae Blvd, Greenville, SC 29607-4022
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Greenville
#7 Family Hotel in Greenville
#8 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Greenville Golf Resort & Conference Center 3.5*
Number of rooms: 268
Official Description (provided by the hotel):
Located in the foothills of the Blue Ridge Mountains in Greenville, SC, Embassy Suites by Hilton Greenville Golf Resort & Conference Center offers all-suite comfort and beautiful surroundings. We're minutes from downtown Greenville, Greenville-Spartanburg International Airport and Clemson University. If you're looking for hotels in Greenville, SC, this South Carolina resort offers a par-72 championship golf course. The Preserve at Verdae surrounds the hotel and is perfect for a friendly game with friends or colleagues.Relax on a luxurious bed in one of 268 suites at this full-service hotel in Greenville, SC, or allow guests to stay on the sofa bed. Prepare a delicious meal or snack using the microwave and refrigerator. Enjoy an invigorating workout in the fitness center, have a relaxing swim in the indoor or outdoor hotel swimming pools, or play a few sets on one of four lighted tennis courts at one of the best resort destinations of all hotels in Greenville, SC. ... more   less 
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Also Known As:
Embassy Suites Hotel Greenville Golf Resort And Conference Ctr
Embassy Suites Greenville
Greenville Embassy Suites

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