I had orginally written a review for this hotel and gave the "good and the bad". The good was the property is very clean, very comfortable rooms (I loved the huge walk in shower!), check in was a breeze (I was given my preference of room--higher floor, back side of the hotel). The staff was very nice. A good, solid Hampton property.
The "bad" was I was disturbed on a Sunday night at 9 p.m. by extremely loud music coming from the hospitality suite on the main floor (Keep in mind, I was hearing this in my room on the FIFTH floor). After a trip to the front desk and two phone calls to the front desk, I was told that the music would stop by 9:30. It did not.
Because of this, I gave the hotel an average review and mentioned the noise in a survey. Within 10 minutes of submitting the survey, I received a call from Gina, the Assistance General Manager. She had received my survey and saw my original post on Trip Advisor. She expressed concern over my stay and explained where the music was coming from (a church group was using the hospitality suite). Since she didn't consider my staff satisfactory, she offered to refund my money for the entire stay OR issue me a "Be our guest" certificate for a free night at any Hampton property! I was not expecting that when I filled out the survey but certainly appreciated it. Gina has been in contact with me personally since then to let me know the status of my certificate.
This kind of service has changed my mind about staying here again. I know without a doubt, if I have an issue, it will be fixed. You can't beat that!
- Official Description (provided by the hotel):
- The Hampton Inn Greenville Woodruff Road, SC is located in the heart of Greenville. Our 116 guest rooms feature king rooms with speaker phones, executive desk and chair, king study rooms with microwave/fridge units. Free high speed internet access, complimentary hot breakfast, in-room coffee maker, hair dryer, voice mail, TV with cable, business center, fitness center and outdoor pool. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Greenville i-385 - Woodruff Rd. Hotel Greenville
- Greenville Hampton Inn