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“Nice, but not excellent”

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Homewood Suites by Hilton - Greenville
Ranked #20 of 64 Hotels in Greenville
Certificate of Excellence
Martin, Georgia
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nice, but not excellent”
4 of 5 bubbles Reviewed January 5, 2014

The good: great carpet, good curtains to block sun if sleeping during the day. Great beds. Monday through Thursday they serve dinner and it is better than most restaurants that I have eaten at (we had the chicken tortellini). Breakfast was good as well. They had laundry facilities, which is not common for a some 100+ a night hotels, which was good too. They did not nickel and dime you with extra charges (free wifi-MAJOR PLUS). Good choice of soap & shampoo (Nutrogena) so the first night when I did not have my own I was good. Spacious rooms with the pull out bed, comfortable bedding and plenty of light (which I like!) Great windows, and beautiful pool. Even though we were beside the interstate (freeway) I could not hear any noise from the outside, and the area was FABULOUS. Whole Foods and many restaurants within walking distance, and Sam's club about 2 miles away. Pictures in room were pretty and the neutral colors were warm and welcoming. Loved having a dishwasher, full size fridge and kitchen area. Front desk staff was wonderful.

There is a great walking park down the road and the area was very good. I felt safe (and this is unusual for me in the city).

The not so good: The walls are very thin, when ever someone knocked on a door down the hall I thought it was ours. I could hear everything. Room service was so so. If you were not up and out by noon, you did not get any. I prefer indoor pools, or at least heated, especially for the cost of this room ($130 and up). The hallway walls look cheap and kind of dirty. Some of the employees would smoke outside the customer entrance in the back of the hotel (YUK!!!!). Staff in dining room was borderline rude at least, indifferent at best. This is the service industry - act like you like your job at least, and don't stand around leaning on counters looking bored.

The traffic is HORRIBLE. This is not the hotels fault, the Woodruff road exit has no turn signal and the people block the roads, so you get stuck at this 1 light for 10 minutes during busy times, if not more. When I left I chose to go south toward Laurens road and take I-85 from that location.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsMonikaW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, January 16, 2014
Thank you so much for staying with us recently at our Homewood Suites in Greenville, SC. Thank you also for your review of our property. Guest feedback is vital for our operation and we use this feedback to improve on our product.

It is wonderful to hear how much you enjoyed our product such as the complimentary wi-fi, evening dinners and guest laundry. However, guest services is a very important part of our culture, and I am disappointed to hear that our staff was unable to live up to our hight standards. We will definitely be speaking to our employees about smoking in designated area, as this is unacceptable. We will also work with our food and breakfast staff to ensure that they are delivering the highest of guest service at all times. Thank you again for your constructive review and we do hope to see you again during your next trip into the upstate!
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446 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
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English first
Long Beach, United States
1 review
5 of 5 bubbles Reviewed January 3, 2014

One of the best I have ever stayed at and everyone was extremely helpful and friendly. It was convenient and around restaurants and shops. I was there for a family wedding and very happy that the family chose this hotel for their relatives and friends to stay at.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, January 16, 2014
Greetings!

I am so glad that you were able to host your friends and family for a wedding. Our property is an ideal fit for wedding groups as our spacious suites, and complimentary breakfast are a hit! I am very pleased to hear how much you enjoyed your stay. Thank you for your kind words, and we hope to see you the next time you are in Greenville!
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Greenville, South Carolina
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

Homewood Suites in quickly becoming my choice of lodging if available. I recently stayed in the Greenville area and Homewood Suites was my home away from home.

This hotel is right off Woodruff Road, which is the fastest growing area in Greenville. Within a small radius of this hotel, you can find the best shopping and dining anywhere.

This hotel is well appointed and the customer service reps at the check in desk were absolutely delightful. I was treated to a very welcoming room, comfortable bed that gave me one of the best night's sleep I've had in a very long time, and the close proximity to my shopping and dining destinations made this stay extremely enjoyable.

I would highly recommend this hotel if you are traveling through the Greenville area!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MountainMan1252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, December 31, 2013
Greetings!

Thank you so much for such an awesome review!! I had the pleasure to share this with our team and it really made their day. It is always a pleasure to hear from our guests about their positive interactions with our staff. I am glad to hear how interested you have become in Homewood Suites and hope to see you more during your trips into the area!
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A TripAdvisor Member
5 of 5 bubbles Reviewed December 12, 2013

My husband and I are taking care of his mother that has demencia and we get a little stressed at times. Our son and his family offered to stay with her while we had a night out. So our time spent at this hotel was very enjoyable. Quiet and relaxing. A well deserved night. So we thank you and the staff for making our stay a good one.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, December 31, 2013
Thank you so much for your review of our hotel. I am so glad that we were able to be a part of your relaxing evening with your husband. We do hope for health and happiness for your family in the New Year. Thank you again and we hope to be able to take care of you in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
1 review
5 of 5 bubbles Reviewed December 12, 2013

My son and I stayed at this hotel while he was playing in a football tournament at North Greenville Tech. It was a bit further away than I would have preferred BUT the guest reviews encouraged me to take the extra drive. We didn't stay long and due to the weather he wasn't able to do much outside. I liked the basketball goal in the courtyard and the pool looked interesting. Guest services reps were friendly and breakfast was good. Can't say much about the other amenities because we were only there one night.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank WendiBoyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, December 31, 2013
Thank you so much for staying with us recently at our Homewood Suites. I am glad we were able to take care of you and your son during his football tournament. Hopefully the weather will be more cooperative next time and your family is able to stay longer. Thank you again and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centerville, Ohio, Usa
Level Contributor
247 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

I like the Homewood Suites, and stay there when I can. The Homewood in Greenville is a good one and we will stay there again. The rooms are newer and clean (it even smells newer). The beds are perfect, the couch comfortable, the TVs worked perfectly, and the appliances are newer. The tall ceilings brings a touch of elegance. This trip was in the winter but the pool area looks inviting, and there's an area for you to relax with tables and a couple of big gas grills. The staff was very nice and accomodating, the ice machine worked (I know these are minor things. But it's always a few minor mishaps that ruin a trip. We found no minor things wrong). At only 20,000 Reward Points this place is a steal. There are restaurants and shopping choices galore, and a Sam's Club nearby. It's also right on the highway so easy on and off. Good breakfast, too. Overall and excellent hotel choice.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, December 31, 2013
Greetings!

Thank you so much for your positive comments regarding our hotel. We push our staff to focus on the details because, as you said, the minor things can really make or break a guest experience. Thank you again for your kind words and we look forward to seeing you the next time you are in Greenville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coral Springs, Florida
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed December 9, 2013

Power travelers often value the gym as much as the room, then we make decisions about hotel selection. If a significant % of your margin dollars comes from business travelers, don't forget the gym in your checklists.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank jfrank250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connie A, General Manager at Homewood Suites by Hilton - Greenville, responded to this review, December 31, 2013
Greetings!

Thank you so much for staying with us recently at our Homewood Suites! We are currently assessing our fitness center needs and are looking to make some improvements into the New Year! We also understand that the size of our facility make not meet all of our guests needs, therefore we do offer complimentary access to a local twenty-four access facility. Thank you again for the feedback and we hope to see you during your next trip into Greenville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton - Greenville

Property: Homewood Suites by Hilton - Greenville
Address: 102 Carolina Point Pkwy, Greenville, SC 29607
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Greenville
#9 Romantic Hotel in Greenville
#15 Family Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton - Greenville 3*
Number of rooms: 110
Official Description (provided by the hotel):
Expect comfortable, spacious suites that remind you of home at our Greenville, SC hotel. Retreat to a studio or one-bedroom suite featuring high-speed internet access, a sofabed and a fully equipped kitchen. Choose from 110 stylish studios, and one- and two-bedroom suites. Prepare meals from your fully equipped kitchen or take advantage of our complimentary hot full breakfast served daily, and evening dinner and drinks* Monday through Thursday. Lounge on the sofa bed while watching your flat-screen LCD TV. Ride one of our complimentary bicycles, swim in the outdoor pool, or work out in our modern fitness center. Savor barbecue cooked on the grill and dine on the patio. Tee off on our golf course or play basketball or tennis on our sports court. Print, copy and scan documents in our 24-hour business center. Enjoy complimentary WiFi internet access during your stay at our hotel in Greenville, SC. Make a presentation to 80 people in our Carolina Room or call on nearby businesses such as BMW, CU-ICAR Campus, Center for Manufacturing, Michelin, TD Bank, General Electric and Verizon Wireless. ... more   less 
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Also Known As:
Homewood Suites By Hilton - Greenville Hotel Greenville
Greenville Homewood Suites
Greenville Hilton
Homewood Suites Greenville

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