I would like to tell you about my family's stay at your hotel. We stayed from July 21 until July 27,2007 for the World Series Fastpitch tournament. We travel with our teams and stay in many hotels during the season and I have to say that your hotel was the WORST. We had 12 rooms reserved and I don't think one family that was with us was satisfied. You did a great job decorating the lobby and you even did a decent job decorating the rooms but you failed to hire people to take care of the rooms and hotel while you have guest. Many of the people staying on the 5th floor (which was our team) did not have their rooms cleaned every dayand several had their rooms cleaned 1-2 times the whole 7 days we were there. I expect to have fresh towels, new sheets, vacuumed and the room look like it was the first time I checked in. I got soooo tired of asking for clean towels, I KNOW my sheets were the same ones since I checked in the first day because I put a spot on it to make sure they were changing them. You might want to talk to the person that painted the bathroom showers because all the paint is peeling off and showing the old color and you can see where they dripped paint on the floor and missed spots on the walls and got paint on the ceiling. The bathroom sink and tub never got cleaned. You offer continental breakfast, yet you had over ripe bananas, stale bread and your coffee tasted terrible ( would not use the coffee pot in my room because when I checked in the first day it had left over coffee grounds). Your swimming pool was nice and big, unfortunately you did not take proper care of the lights in the pool. I had to go and tell one of the ladies up in the front that one of the lights was sitting on top by the stairs, a maintenance guy came over and rubbed his head and wasn't sure what to do so one of our dads said "turn off the electricity to it before a child get shocked to death". Two nights later another light was set up on top. I am betting that that is a fire hazzard and a serious no no. The day before we left the 2nd floor washing machine must have malfunctioned because it ran down the wall to the 1st floor, the bathrooms on the 1st floor by the pool smelled like a landfill and most of the time your vending machines did not work. Every single person that I talked to or someone in our group came in contact with said the same things about the hotel, TERRIBLE. I called 2 weeks before we came up and asked specific questions about your renovations and the girl promised everything would be great. I am so mad and plan on making sure that everyone knows how bad a place you have. You need to seriously think about finishing your hotel before you allow people to stay in it. Unless you want people to sleep in your beautiful lobby you better make sure their rooms are as nice if not nicer. I hope this opened your eyes to the problems you are having. Your girls up front were very nice but that is not enough.
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- Also Known As:
- Carowinds Hotel
- Plaza Hotel Fort Mill