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“Had to rate 1, unable to post without!”

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Clarion Hotel at Carowinds
Ranked #8 of 10 Hotels in Fort Mill
Reviewed January 2, 2013

I totally agree with Joe S from California. I made reservations in October for a family wedding in December, after arriving there, The front desk manager Phyllis advised us, "please pardon our appearance We are currently under construction. Well there were no signs posted anywhere! And once you got past the lobby..OMG! She wasn't lying. The carpeting was awful dark and dirty, the elevator had hand prints with "plaster all over it. The room #'s were taped on the walls which were stripped of the wall paper. Cmon! My dads sinuses flared up from the dust and we photographed"which won't embarrass them and post" holes by the night tables, ants coming from the drain at times, I understand improvements need to performed but at least conduct it in a proper manner. Contacted Hotels .com and voiced my opinion. .Checked out my " family including "THE BRIDE" that same day!

Stayed: December 2012, traveled with family
1  Thank WandaNjersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 - 169 of 254 reviews

Reviewed December 27, 2012

Our family of six stayed at the Plaza Hotel Carowinds for 1 night in 2 adjoining rooms. Unbeknownst to us the hotel is currently under MAJOR construction. So much so, that when we stepped off the elevator we thought for sure we were in a restricted area. There were plastic sheets hanging from ceiling to floor, tools lying around, the wall paper in the halls was completely striped off exposing mangled drywall, and the carpet was partially ripped up. We cautiously proceeded to our rooms thinking we must have been on the wrong floor. We found our rooms intact, albeit dirty. We were glad we had both rooms as the lock on one of the adjoining doors did not work and one of the rooms had a microwave and a refrigerator but the other did not. The heater was incredibly loud. The continental breakfast was meager. We travel quite a bit as a family -- we are not high maintenance hotel guests and our standards aren't all that high. That being said we would never stay at this hotel again. The rooms were too dirty and for the amount of construction that was going on we were really surprised the floor we stayed on was open to the public.

Stayed: December 2012, traveled with family
2  Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

I am employed with a very high sercure company and have been coming to this hotel for 3 years. When I first started there was only 20 employees coming here now we are up to 70 to 80 employees due to Ms Phyllis fantastic service that she provides to us. The housekeeping is excellent and the service is excellent. Yes there is many hotels that we can go to but as long as Ms Phyllis is here this is were we will aways stay we all love her and hope you will never ever change that. Now that they remodeled the hotel we fill live this is our home away from home. We all thank you Ms Phyllis for your friendship and excellent service that you provide to us. Thanks

Room Tip: We come here twice a year and you will love the service.
  • Stayed: October 2012, traveled on business
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Thank Heath G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2012

The Plaza Hotel is an awesome place to stay!!!!! The cleaning crew and front desk staff have all been very, very accommodating!!!! The manager Phyllis is a "fantastic" asset to this hotel and company!!!! We have a crew of 10 and she has helped us all out and anything we needed she made sure we had!!!! Our rooms are VERY clean along with the rest of the hotel also. We will never stay anywhere else when we come to this part of town or with in 30min of this hotel. The Plaza is the closest thing to home we have when we are on the road!!!!! I would recommend this hotel to anyone and everyone who needs a place to stay!!!! Check it out peeps!!!!!!

  • Stayed: November 2012, traveled on business
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Thank lady t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2012

Stay here many times rooms were clean lobby was inviting and management was very accommodating Convienient to Carowinds which is where I took my grands Friendly atmosphere and customer service was great thanks

  • Stayed: October 2012
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Thank Jonibacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

This is a must stay!! Great room, service was nice, food was good, bathroom was clean, and room service was good. The loby was the best part to me!! Staff was friendly and very helpfull. We also had a great view of the park.

  • Stayed: October 2012, traveled with family
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Thank Brandon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

Has great customer service and they are willing to go out of their way to assist their customers. Great location to Carowinds. Everything was very clean. Don't let the remodeling stop you from staying at this hotel because they definitely compensate for the remodeling.

  • Stayed: October 2012, traveled with family
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Thank Beth A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel at Carowinds

Address: 3695 Foothills Way, Fort Mill, SC 29708-9299
Phone Number:
Location: United States > South Carolina > Fort Mill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 10 Hotels in Fort Mill
Price Range: $70 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Clarion Hotel at Carowinds 2.5*
Number of rooms: 205
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Also Known As:
Carowinds Hotel
Plaza Hotel Fort Mill

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