I wrote a scathing review in December, 2012 about this restaurant. Then I gave them another chance in January, 2013. I wrote another scathing review as they deserved it.
I had not been back to this OG since January, 2013. I went yesterday, May 24, 2013 and it was awful. I will not spend another dime in an Olive Garden restaurant.
To start with, my spouse and I were "hungry" for good Italian food and decided to give the OG another try. It was about 2 PM and we had to wait a few minutes for a table, but then they seated the two of us at a huge round table/booth in the back by the Bar. Just the two of us in that big booth seemed a waste of resources. Then the waitstaff inquired about our beverage and left for about five minutes, then brought our drinks and breadsticks.. He said he had four (4) tables to wait on and he apologised for being in a rush. Then we gave him our order and sat back and waited for our first course. Ten minutes or so later our waiter came back and saw that we did not have our salad. After another 5 minutes or so he came back with the salad and someone else brought our appetizer. We finished the salad and appetizer and waited.
He finally showed with the main course and we refused my spouse's entre'. It was a half of the Chicken Parmesan sandwich, but it was not pleaseing to the eye at all.. It was two very small fried chicken fingers with about a tablespoon of what they call Marinara sauce on top. The bread was too crispy and too thick. We told the waiter that we did not want it and he suggested having the manager come look. I agreed and the manager came and apologized profusely and actually gave us a $20 gift card. My food was not good at all but I did not complain. We had to wait quite a while for the waiter to come back with my bill. I will give the gift card to someone else and will not step inside the Olive Garden again. I know the waitstaff thinks that everybody coming to the restaurant is a traveler because of our location at I-20 / I-95 junction, but we live in Florence and if the experience was as It had been in previous years, then we would have gone back very month or so. I will not recommend OG to anyone and will write an editorial in the local newspaper about my experience at OG.