We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Clean, Well-Managed, and An Extra Helping Hand”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr
Ranked #8 of 41 Hotels in Florence
Certificate of Excellence
Reviewed November 22, 2012

We spent the night here in November, and thoroughly enjoyed the experience. The place is clean, up-to-date, and well-appointed. The breakfast was super, and the variety being offered was amazing -- both hot and cold food. We were upgraded because of our Priority Club Platinum membership, and we'll definitely stay here again.

Now for that "extra helping hand" ... for some stupid reason, I left an expensive leather jacket behind when we checked out. Upon arriving at our destination, I discovered my mistake and immediately called back to the Holiday. Front desk rep Jessie told me that housekeeping had turned in the jacket that morning (thank goodness!), and he'd be glad to send it along to me. Long story short ... a day later, my jacket was in hand and I was giving my Thanksgiving thanks for Jessie, the Florence Holiday employees, its helpful manager (Chad), and an inn-keeping culture that fosters honesty, customer care, and efficiency.

Highly recommended and we'll be back. Thanks to all.

Room Tip: The pool is a lovely and welcome addition, but it CAN get a little noisy -- so, you might want to ke...
See more room tips
  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin3440, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded December 28, 2012

Thank you for taking the time to comment on your recent stay at our property. We pride ourselves in excellent customer service, along with excellent accommodations! Thanks also for being a Platinum member in our Priority Club. We look forward to accommodating you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (438)
Traveler rating
Traveler type
Time of year
Language

333 - 339 of 438 reviews

Reviewed November 15, 2012

Returning to Florida from my son's wedding we stayed at this hotel. When we arrived at 11pm at the night we were greeted with a very friendly front desk clerk. Check in was easy, the room was clean and comfortable and quiet. I must commend Lisa in the breakfast area as she was the most positive person I have ever met. She was all by herself and had a smile on her face and a great breakfast! Even though this hotel is tucked away from l-95 its worth the small drive.

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Floridawillsgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin3440, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded December 28, 2012

Your comments are appreciated very much! Please stop in again if you are in our area!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2012

I try to stay exclusively at Marriott property's but I have stayed here a few times when the other properties were full. This is an extremely nice hotel, very comfortable, and excellent staff. The only reason I don't stay here more is because I get a better corporate discount at the Marriott properties.

Room Tip: Stayed on the 3 rd floor, it was nice and quiet.
See more room tips
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChadPatterson, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded November 7, 2012

I am glad we have had the opportunity to have you as our guest. Even More, I am glad that you enjoyed your stay and all we have to offer. We would love to have you with us more often, and we also offer many competitive coprorate rates as well. Feel free to stop in and talk to Jessie Stewart or myself, and we can renegotiate a rate with your companies travel history in mind!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

I recently made reservations for my son, his wife and their twin kids. for the 20th of October for one(1)night. They were very happy with the front office staff and even received a free upgrage since I am a Priority Club (Platinum)Member. Their free breakfast had a nice variety of items to choice.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bnshirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChadPatterson, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded November 7, 2012

I am so happy that your son and his family had such a wonderful stay!! It's great to hear that we could do so much to make their stay so enjoyable. As a Platinum Priority Club member, we especially enjoy hearing from you. We so to see your and your family again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 15, 2012

Adam and Monique were at the front desk during my visit, and both combined to make an amazing tag team that helped me with my requests. They were friendly, curious, and extremely customer focused. Not only did they help me with what I asked, they went above and beyond to make sure that I was extremely satisfied and well taken care of.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Danny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChadPatterson, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded November 7, 2012

Thank you so much for the kind words. I always enjoy hearing when my staff is going above and beyond our expectations. We strive to give each of our guests the best experience possible while they are visiting with us. Adam and Monique have always been a great asset to my Guest Services staff and I will definitely let them know their exceptional customer service was recognized. We especially enjoy hearing from you. The insight you provide helps to make our hotel a Quality Excellent hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2012 via mobile

Exceeded our expectations; we usually stay at the Hampton Inn, but found the rooms, breakfast, pool and overall quality of the Holiday Inn to be better. We had a great experience and will be staying here when we come back to Florence.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jlcawood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChadPatterson, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded September 21, 2012

I am so glad that your stay with us was "SUPER". We try to ensure that all of our guests have a fantastic stay! Thank you for letting us know that we exceeded your expectations!! We can not wait to have you staing with us again when you come back thru!! We look forward to it... Until then.....

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2012

We were traveling home from a funeral in Alabama and when booked online this hotel came up as pet-friendly. Word to the wise it is not pet friendly, however, the hotel clerk allowed us to stay there when I offered to pay $100.00 for the cleaning of the carpeting in the room from our pets for the one night. I wouldn't under normal circumstances have done that but it was late, we had just driven 8 hours after a very sad event, and needed to rest. Although the room reservation stated we had pets and a disability requesting a 1st floor or low floor, we ended up on the 3rd floor near the elevator, ice machines, and vending area. A room door that you could hear everything through and I mean everything allowed the pets to bark at every noise that didn't allow for a restful night. The room rate was high compared to other places we had just stayed at for this travel which were suites in the true sense of the word. The property itself is set back from the interstate and other hotels/motels. The grounds appeared well kept from what one could see in the early evening. The elevator sounded as though it was on its last legs each time we took it. The lobby are was clean as was the room we were in. Will not return for we travel with our pets and a place that won't normally accept them is not for us.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DachsieLady11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChadPatterson, General Manager at Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr, responded to this reviewResponded August 22, 2012

I am sorry to hear of your disappointment while staying with us. Our hotel has always been a pet free hotel. I have checked all of our company web sites and they all state as such. If you could please provide us with the 3rd party site that states we accept pets, I will be sure to get in touch with them to correct this issue so that other guests are not mislead as you were. We do our best to accommodate guest requests as to floor preference. Sometimes, however, due to occupancy we are not able to honor all requests. i know it is important to have a room which meets your specific needs, and I know that it becomes an unpleasant experience when you have to settle for less than you want. Again, thank you for making the effort to share your concerns with us. We value you as a guest, and I do want you to know that your concerns are our concerns. Please email us with the 3rd party website which is using the incorrect pet information to hiexsflorence@gmail.com. Thank you!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
3.9 mi away
Country Inn & Suites By Carlson, Florence
4.5 mi away
Hotel Florence
Hotel Florence
#1 of 41 in Florence
455 reviews
0.3 mi away
Home2 Suites by Hilton Florence
Show Prices
Show Prices
Show Prices
0.5 mi away
Courtyard Florence
Courtyard Florence
#3 of 41 in Florence
469 reviews
3.9 mi away
Comfort Suites Florence
Comfort Suites Florence
#13 of 41 in Florence
457 reviews
9.8 mi away
Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr

Address: 3440 W Radio Dr, Florence, SC 29501-7812
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Florence
#4 Romantic Hotel in Florence
#6 Family Hotel in Florence
Price Range: $122 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Come experience the difference at the Holiday Inn Express Hotel & Suites in Florence, SC! Location! Located in the heart of Florence, we are surrounded by many great restaurants and shopping such as the Magnolia Mall, Commons Place Shopping Mall, Outback Steakhouse, Olive Garden, Longhorn Steakhouse, and Chili's. Also, right next door, is the Swampfox Cinema and the Florence Civic Center. Centrally located between Florida and New York as well as a short drive to the Carolina's biggest cities: Charleston, Columbia, Myrtle Beach, Charlotte, and Raleigh. Packed with special amenities such as 37' flat screen HDTVs in all rooms, complimentary high-speed Internet access, indoor heated pool and hot tub w/patio for some R&R, free deluxe Continental breakfast, microwave/ fridge in all rooms and a host of others. Our staff prides itself on the warmest hospitality promise and exceptional service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Hotels.com, Expedia, Priceline, Hotwire, Orbitz, getaroom.com, Cancelon and TripOnline SA so you can book your Holiday Inn Express & Suites Florence I-95 & I-20 Civic Ctr reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites Florence Civic Center @ i-95
Holiday Inn Express Florence
Holiday Inn Florence
Florence Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing