I've eaten at Long Grain several times before and each time it seems the place is getting a little worse. The last time I was there, we found a hair in the food and they wouldn't replace the food. This time, after getting our order for white rice instead of fried rice wrong, they brought out the white rice and came back a few minutes later at the manager's request to scrape the fried rice off the plate. I know why they do this - so customers don't lodge faulty complaints and end up with extra food. I get it. But this complaint wasn't faulty and clearly not caused by our end so the rice scraping, in my opinion, was just bad form. Second, I think the white sauce was bad (as in spoiled). I ended up paying over 20 bucks for two people for a bad meal with bad service and being hungry two hours later. In addition, when we got to the register to pay our bill, we had to wait an excessively long time while everyone with cards were charged because they didn't have change and/or couldn't open the drawer.
It really sucks because, as I said, I have been here before and I know they can do better. They would really do best to focus on getting orders right, cashing out, and making sure the food isn't spoiled or dirty moreso than whether or not someone is getting some extra rice that they didn't even order in the first place.
I can't say I'll be willing to give this place yet another chance as I've already done this the last two times. Unless I'm dragged there, I don't see myself eating here again.
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