I used to go here regularly for dessert, lunch, and to pick up lunch for my office. But my encounters with the owner have been less than positive. The only time she's ever spoken to me was to tell me it get out of her way while I was trying to order. On Valentine's Day no less! She then barked at me again and told me to stay where I was when I tried to pay my bill.
It's best to call ahead for pickup, but good luck getting through. All I ever get is an odd clicking and fax noises. I asked the waiter, apparently that was the credit card machine. He said they only have one phone line for everything. Waiting is a pain because you either have to take up a whole table or stand at the end of the counter for twenty to forty-five minutes. Fifteen is the fastest I ever gotten anything.
Once they gave me the wrong number of orders (there's only one item on the lunch menu) after I waited forever. I didn't realize it until I got back to the office, so all the way back again to wait some more. I didn't get a lunch break. The owner was talking with some man while I was trying to sort things out with the staff. She went in front of me, poured herself a cup of coffee (a giant, blue plastic cup, definitely not for a customer), and walked away without ever saying a word or trying to help the staff. I kept going back because the food is very good and I like supporting local businesses, but that was just the last straw. Not only have I decided not to return, I have asked my bosses send for lunch somewhere else.