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“First rate”

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SpringHill Suites Florence
Ranked #5 of 41 Hotels in Florence
Certificate of Excellence
Brunswick, Maine
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“First rate”
Reviewed November 5, 2012

We spent the night here enroute to Florida. We had stayed elsewhere in Florence in previous years, but decided to try something new. After reading the Trip Advisor reviews, we chose the SpringHill Suites. What a great choice--from the friendly welcome, the open and well-designed lobby to our room. Well equipped and designed for rest and relaxation. Color palette (turquoise and greens) was soothing and restful. The requested extra pillows and towels were in place. The breakfast room was full of light and space, and the food selection was varied and appetizing. Love the grits and sausage gravy! The only disappointment was the coffee--more than a bit weak.

Overall, a first rate choice for a night on the road--good location in terms of restaurant and shopping choices. We'll definitely make it a regular stop.

Room Tip: Our room faced the back and was very quiet.
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank 88lobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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468 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 5, 2012

We are never disappointed in a Marriott hotel. This property is very clean and the rooms are very clean and comfortable. We used the pool and hot tub and both were in very good condition.
The complimentary breakfast had an excellent selection and was very good. The location is very close to many restaurants and shopping.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
93 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 31, 2012

The hotel is gorgeously renovated. Everything from the paint colors to the bedspreads, the couches, the hip lobby, and the hallways are redone and modern. Everything is SPOTLESS! Incredibly clean and really comfortable, spacious rooms. The bathroom is large and there is a lot of counter space by the bathroom sink. Plenty of towels! There is closet space, a huge mirror, and kitchenette area. The staff is incredible--haven't had service like this in a long time. They leave fresh kitchen towels by the kitchen sink, paper plates and silverware by the microwave, dressed up for Halloween, and even called just to check-in with us to make sure our stay was going well. When our fridge got too cold, someone came within 5 minutes and actually brought us a NEW FRIDGE! The front desk had candy to give out for Halloween, and was stocked with toothbrushes and toothpaste (for free)--necessary because I forgot mine at the last hotel! The hotel is 5 minutes walking distance to the Civic Center, and is surrounded by shops and restaurants. The staff was wonderful. Will always stay here if I'm in Florence again!

  • Stayed October 2012, traveled on business
    • Value
    • Location
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Helpful?
Thank LynnJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tryon, North Carolina, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed October 29, 2012

Springhill Suites was a wonderful choice. The lobby is beautifully decorated, the rom beautiful and spacious. Incredibly clean. Nice clean smell without any air fresheners. Every employee we met from check in, to breakfast bar stocker was delightful and helpful. Indoor Pool and hot tub were clean and inviting (and so nice after a long day of driving). We found out about a discount that they were offering for Tough Mudders after the fact and they happily issued me a refund! the hotel is situated within minutes for lots of places to eat, a target nearby and although it is right on the highway, it is back far enough (with other hotels in front of it) that you don't get any road noise. Would not stay anywhere else in Florence!!!

  • Stayed October 2012, traveled with friends
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Helpful?
Thank Xena126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro, NC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2012

While staying at the hotel I became sick. The hotel associates were great to help me out to get medicine for me, give me directions to urgent care and help me in the room. I cannot remember all the names, as there were many that helped me. Thanks so much to all. Also the rooms are great, small kitchenette, desk and sofa. The entire hotel has been modernized and looks wonderful.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank marypNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrimack, New Hampshire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 14, 2012

I loved this hotel - but the location made me uncomfortable. The hotel itself was very clean. The rooms were huge, big enough for all 6 of us, and gorgeous! The only complaint I had was the location. There were gangs everywhere, and we even had an incident at a mcdonalds down the road where 3 men tried to start a fight with my husband. Police could be seen everywhere. Very scary. Like I said, the hotel is beautiful, but the location does not help one sleep better at night.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
Thank KDutton10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at SpringHill Suites Florence, responded to this review, October 29, 2012
Ms. Dutton,

Thank you very much for taking the time to rate our hotel on TripAdvisor. Your compliments about our property are very kind. I am happy to hear you were pleased with our large rooms, cleanliness and decor.

Here at the SpringHill Suites, we strive for complete guest satisfaction. I am so sorry to hear how uncomfortable you were with our hotels location. Please know safety is a number one priority to us here at the SpringHill Suites. We are located off of one of the busiest I-95 exits in South Carolina. I completely understand how a heavily populated area could make one feel uneasy. We as a company are heavily involved within our community. In this, we have a great relationship with our local police and have all faith in their abilities to watch over our property and our guests. To ensure the safety and wellbeing of our property and our guests, our local police are visibly present most times around the clock. I am terribly sorry if the police presence made you and/or your family uncomfortable in any way.

Please know we could not improve our service if it were not for feedback such as yours. Thank you again for taking the time to rate our hotel. If you are ever in the area again and need a place to stay, we would love the chance to provide you and your family with a more satisfying stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winter Park, Florida
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 12, 2012 via mobile

Met up with family members From New Hampshire and Florida for what was to be a simple two day gathering.. Unfortunately a family member suffered a major heart attack And was hospitalized for five days. It was during this period that I felt the staff went above and beyond the call of duty for us.. It was the little things that made the big difference.. The front desk Showing concern for our family members condition. Always asking and making
sure we had everything we needed in our Room. And yes even assistance With something as basic as the laundry room. The entire staff at this Marriott make an excellent team and it shows. The grounds are well-kept, The Housekeeping staff was very friendly and attentive to our needs ... Just an overall positive
Experience.

  • Stayed October 2012
    • Value
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    • Rooms
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Helpful?
Thank Walt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Florence

Property: SpringHill Suites Florence
Address: 2670 Hospitality Blvd, Florence, SC 29501-7808
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Florence
#3 Romantic Hotel in Florence
#7 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Florence 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Springhill Suites Florence Hotel Florence
Florence Springhill Suites

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