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“Horrible customer service and policies” 1 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327

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Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327
Ranked #18 of 41 Hotels in Florence
Certificate of Excellence
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Horrible customer service and policies”
1 of 5 bubbles Reviewed September 3, 2013

Very simple, Return customer, I gave them more than 24hrs notice, they do not refund your money if you cancel your reservation. If I knew this policy I would have booked else where. Things happen in people's lives, should they be charged for nothing? Manager was very arrogant saying I should not be angry, sure I'll be happy that you are stealing my money with out providing a service. They seem to be so cheap and greedy that they don't even air condition their hallways.

Go to a Hampton Inn. It's a better hotel in every way and prices are CHEAPER! Same amenities free and better breakfast oh and they offer full refunds and air condition their hallways!

Room Tip: Don't go to this hotel!!!!!!!!
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Posiden226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, September 6, 2013
I do apologize again for the cancellation policy, and do hope that you will continue to use our brand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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160 reviews from our community

Traveler rating
    57
    62
    17
    9
    15
See reviews for
62
38
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20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Swedish first
  • Any
English first
Richmond, VA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed September 2, 2013

This hotel was the perfect place to spend the night as we traveled along I95 over the Labor Day Weekend. There are 2 Holiday inn Express & Suites in the Florence area, and honestly I picked this one because it had the availability we needed when booking the reservation - 2 queen beds in a suite. What a delightful surprise! We arrived around 11pm, we were greeted warmly by the desk clerk on duty who efficiently checked us in. When we reached our room, we were dlighted to find a large, spacious room that was nicely furnished. The room was well maintianed with comfy beds and a spotless bathroom (critical for me). Breakfast was better than many 'express' breakfasts - lots of variety: sausage gravy, biscuits, eggs, bacon, signature Holiday Inn cinnamon rolls, plus the usual assortment of danish, yogurt, cereals, etc. The breakfast bar was well-stocked and and again, spotless. Upon checkout, the desk clerk made sure our stay was pleasant and invited us back the next time we were in the area. There are lots of hotel choices in the area, especially an exit or two down where I-20 intersects I95, but this one provided easy access from the interstate and the area isn't congested. The only drawback is that there aren't a lot of restaurants in the area; however, since we arrived late and left early, we could have missed them. If you're lookng for a great place to stay in Florence area, treat yourself to this Holiday Inn Express & Suites.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VABusymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, September 6, 2013
Thank you so much for your kind words and great review! As with all reviews I will share this with my staff! With so many lodging choices out there we are happy that you chose us and we look forward to your next stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 5, 2013 via mobile

Well, If you're lookin for a quiet & safe place to stop overnight just off I-95 without the hassle of a busy city roads downtown...then, this is your best bet for your transit stop.
Our upper room #417 was squeaky clean with open space views, a standard room/ bathroom size good enough for our family of 5 (2 queens).
I can say this hotel is probably less than 2 yrs old bec it's still smells new & furnishings are in mint conditions esp. the mattresses (have a bad back but didn't complaint when I woke up :).
With a cozy dine area with flat screen TV & fireplace for free breakfast, clean lobby, abundant parking areas & open spaces around the property. Thou, I noticed numbers of truck trailers parked around the property w/c I think are hotel's transients too.
Both front desk persons during chk in/ out were very respectful esp. on AM shift person who also prepared the coffee & breakfast. HIGHLY RECOMMENDED!


  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Toyniki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, General Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, July 8, 2013
Thank you so much for your review and the thought you put into it! I have passed along your comments to my staff thank you and we hope you stay with us again the next time you find yourself in Florence, SC!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
asheville, nc
Level Contributor
115 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed June 21, 2013

In this class of hotel, this was definitely better than most. Super clean rooms and comfortable beds. Little noisy so ask for a room on the back side. Typically breakfast with a nice area to eat, relax or watch tv. Cookies in the lobby are an added bonus :) More expensive that I would have thought but maybe because of the time of year.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cmem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, General Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, June 25, 2013
Thank your for your review! I am glad that you enjoyed your stay please if you need anything let us know! I look forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Princeton, New Jersey
1 review
5 of 5 bubbles Reviewed May 30, 2013

My husband and I really enjoyed our stay. The bed was super comfortable, great breakfast with lots of options, and loved the pool. The staff was very helpful with finding a place for dinner. We will definitly be staying a this hotel the next time we are in Florence.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nathan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, General Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, June 25, 2013
Thank you so much and we appreciate the review! Please return the next time you are passing through!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nags Head, North Carolina
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 22, 2013

Not disappointed at all - we got what we expected at a HIE. Breakfast was a real good start to the next day. We did have to drive a bit to find a restaurant for dinner but the price difference between this hotel and the ones at Exit 160 that most folks go to first was well worth it.
We'd stay there again.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mark f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, May 23, 2013
Thank you so much for your review we do appreciate you taking the time to rate us! We hope to see you again the next time you go through Florence!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tupelo, Mississippi
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

After 500+ miles was glad to find a convenient, clean and relatively quiet location. Staff was friendly and the room was clean. Breakfast was stantard fair but the room was clean. Will stay with them again when in the area.

Room Tip: Upper floor
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Manager at Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327, responded to this review, May 13, 2013
Thank you so much for the review! We do appreciate your feedback and hope that in the future you will stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327

Property: Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327
Address: 2101 Florence Harllee Blvd, Florence, SC 29506-8245
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florence I-95 @ Hwy 327 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Florence South Carolina.This premiere hotel is superbly located in the suburbs of Florence, SC, away from the hustle and bustle for a great night sleep but just minutes to Florence Regional Airport, area businesses, restaurants, attractions and shopping.A Great Business Location! The Holiday Inn Express Hotel & Suites is well located to fine companies such as Peterbilt, DuPont, Smurfit-Stone Container, Crenlo, H. J. Heinz, Beneteau, FedEx, Roche Carolina, NuCor Steel, Koppers Industries, ABB, Maytag, IFH, Iron Mountain, Wellmans, Pee Dee Electric Cooperative, SteelFab, Johnson Controls, Pepsi, Blanchard Machinery and many others. The hotel offers the select services a business traveler needs for a productive visit. Our four-story, interior corridor hotel boasts 86 guest rooms & suites. Attention to detail provides the warmth and comfort of personalized service . . . for every guest, time after time. Packed with amenities! We offer the amenities and services needed to make your stay productive and enjoyable such as our heated indoor pool, complimentary 24 hr. business center with high speed Internet access, guest laundry, on-site fitness center, and meeting facilities but our finest attribute is our friendly staff. We look forward to serving you. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florence i-95 @ Hwy 327
Holiday Inn Florence
Holiday Inn Express Florence
Florence Holiday Inn

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