My daughter wanted to spend her 6th birthday weekend with her best friend at a hotel that serves breakfast and has a pool to swim in. We arrived at this hotel at a little before 5 pm on Friday afternoon after reading an ad that stated this hotel includes a heated indoor pool. I asked the clerk for pool hours and he advised and i explained the reason this was important. Once checked in, the room was neat and clean so we immediately were able to changed into our bathing suits and head to swim. Once we arrived poolside, we realized it was FREEZING cold water. The girls were hesitant but bc my daughters birthday wish was to swim in this pool, they got in anyway. I was unable to get into this pool because it was just too cold. I spoke with the hotel clerk which stated "I don't know what's wrong with it, I'll come reset the heat". I carried the kids back to the room and we ate dinner while waiting for the pool to hear. An hour later, we returned and the pool was STILL Freezing. The kids, again, did not want to not be able to swim and it was raining out so we didn't want to pack up and drive to find another location, so they got in and swam. I called the clerk again and he came back to "reset" the heat. I was still not able to get in and enjoy this occasion as I had intended to because the water Temp never changed. The breakfast the following morning wasn't the best but the girls enjoyed cereal and milk so they were pleased with that. After breakfast, we decided to try to swim one last time. The clerk that was on duty for the morning came in and "reset" the heat a 3rd time. I'm sure they all knew from check in that the heat in this pool was broken but no one was honest about it or offered anything to be done. I am not interested in staying at this location again and would not recommend it to anyone. So disgusted and definitely not worth the cost to ruin this special weekend.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Florence South Carolina.This premiere hotel is superbly located in the suburbs of Florence, SC, away from the hustle and bustle for a great night sleep but just minutes to Florence Regional Airport, area businesses, restaurants, attractions and shopping.A Great Business Location! The Holiday Inn Express Hotel & Suites is well located to fine companies such as Peterbilt, DuPont, Smurfit-Stone Container, Crenlo, H. J. Heinz, Beneteau, FedEx, Roche Carolina, NuCor Steel, Koppers Industries, ABB, Maytag, IFH, Iron Mountain, Wellmans, Pee Dee Electric Cooperative, SteelFab, Johnson Controls, Pepsi, Blanchard Machinery and many others. The hotel offers the select services a business traveler needs for a productive visit. Our four-story, interior corridor hotel boasts 86 guest rooms & suites. Attention to detail provides the warmth and comfort of personalized service . . . for every guest, time after time. Packed with amenities! We offer the amenities and services needed to make your stay productive and enjoyable such as our heated indoor pool, complimentary 24 hr. business center with high speed Internet access, guest laundry, on-site fitness center, and meeting facilities but our finest attribute is our friendly staff. We look forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Florence i-95 @ Hwy 327
- Holiday Inn Florence
- Holiday Inn Express Florence
- Florence Holiday Inn