The check-in process was unacceptable. There were at least five people waiting to check in with one person at the desk. There was someone in the office, but rather than come out to help she yelled out comments to the desk clerk, which only distracted him, making the process even slower. I am a platinum priority club member, but was not recognized or greeted as one. I guess I had to repeatedly advise the staff, as the woman before had, to receive recognition or the welcome bag. There is no sleeping in this hotel. I don't believe that anyone in the area has a muffler installed on their vehicle. All night long, I was awake listening to the sounds of loud vehicles. The general manager was dismissive of any complaint or suggestion. Her attitude was generally rude. The breakfast area was clean and the staff helpful.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Florence South Carolina.This premiere hotel is superbly located in the suburbs of Florence, SC, away from the hustle and bustle for a great night sleep but just minutes to Florence Regional Airport, area businesses, restaurants, attractions and shopping.A Great Business Location! The Holiday Inn Express Hotel & Suites is well located to fine companies such as Peterbilt, DuPont, Smurfit-Stone Container, Crenlo, H. J. Heinz, Beneteau, FedEx, Roche Carolina, NuCor Steel, Koppers Industries, ABB, Maytag, IFH, Iron Mountain, Wellmans, Pee Dee Electric Cooperative, SteelFab, Johnson Controls, Pepsi, Blanchard Machinery and many others. The hotel offers the select services a business traveler needs for a productive visit. Our four-story, interior corridor hotel boasts 86 guest rooms & suites. Attention to detail provides the warmth and comfort of personalized service . . . for every guest, time after time. Packed with amenities! We offer the amenities and services needed to make your stay productive and enjoyable such as our heated indoor pool, complimentary 24 hr. business center with high speed Internet access, guest laundry, on-site fitness center, and meeting facilities but our finest attribute is our friendly staff. We look forward to serving you. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Florence i-95 @ Hwy 327
- Holiday Inn Florence
- Holiday Inn Express Florence
- Florence Holiday Inn