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“Clean, Nice Decor, Nice People”

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Comfort Suites Florence
Ranked #13 of 41 Hotels in Florence
Certificate of Excellence
crestview, florida
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Clean, Nice Decor, Nice People”
Reviewed September 10, 2012

Just only stayed for one night because we were just traveling through the area but we have to say that this is a very clean and very nice place to stay. We will definitely stay again if we are traveling through that area. The room was so very comfy and the linens were fresh and clean. Went for a swim in the heated pool and thoroughly enjoyed it. The front desk clerk was polite and helpful and that made a nice first impression. Took some pictures of the really upbeat furniture that was in the lobby and dining area. We would reccomend this place to everyone traveling through South Carolina.

  • Stayed September 2012, traveled on business
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Helpful?
Thank cj_richards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 17, 2012
Thank you so much for that excellant review! I do appreciate your kind words and I do hope that you will remember us the next time you are passing through! We strive for perfection, and anything less is not acceptable. Once again, thank you and have a terrific week!
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442 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • French first
  • Any
English first
Naples, Florida
2 reviews
Reviewed September 8, 2012

On our drive north we stopped at the Comfort Suites because they said it was a new hotel and when we got to reception the area was very nice and new. The front dest clerk was very nice and gave us our room. So we took our luggage and went to the room and opened the door and the beds were a mess like someone just got out of them. So we went back down and told them and they said that it was showing that there was no one else staying there and gave us another room. We went to that room and it was nice but the walls are very thin. I could hear the person in the next room talking on his cell phone and could hear everything he was saying. Nice room but a little pricey for where it is.

Breakfast: The breakfast was not good at all, we ended up checking out and going to eat elsewhere. The pastries were stale and very cold. The potatoes had no seasoning at all, and my husband said that the bread was not very fresh. I went to get a cup of tea and there was no hot water and this was at 700 am, and by the time we were ready to leave they still hadnt put any hot water out. Quite a few people were throwing their food away and leaving.

Will not stay here on our way back, we will be staying at another hotel.

  • Stayed September 2012, traveled with family
    • Value
    • Location
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Helpful?
Thank kim42a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 10, 2012
Thank you for that very honest reviw. I would like to apologize for your room not being ready whern you checked in. It is a very rare occurance, but can happen anywhere, and I assure you, we have already gotten to the bottom of what happend.
In regards to the breakfast, we do offer many delicious items to choose from from Hot Bacon, Sausage, and Eggs, to Fresh Dainish, Bagels and Homeade Waffles. While we cant have everything, everyone loves, we can have everything most people love. We have even had some guests comment that our breakfast was better than Dennys! I know it's hard to say, but it is a very good variety.
On occasion, we can get backed up a little, and therefore something may get behind. For that I am sorry. I have looked into why the hot water ran out and I assure you it has been addressed and solved. We keep a full pot of hot water behind the coffee just in case maybe you didn't see it.

As far as the Hash Browns are concerned, we have just added this item to our menu and although people love it, we can only season it lightly. Many people have dietary concerns that we have to keep in mind. Since it is a buffet, we don't special order any food so they must come unsalted. We do offer salt, pepper, hot sauce, and ketchup for any tastes that our guests may have.

Once again, thank you for your review, please don't let a couple of small, almost never-occuring issues keep you from returning. As you can see,, our breakfast is actually ranked very high for free, hotel breakfast.

I appreciate your comments and I hope you have a wonderful week.
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New York City, New York
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed September 2, 2012

After 10+ hrs of driving from NYC to our way to FL, we needed a break. We fired up our tablet on the road and came across this hotel. After many positive reviews that we have read, we decided to book a reservation. This was the best thing that could have happened. Upon arrival, we were greeted by the receptionist, went to our room and the place was exceptionally clean! Similar to other reviewers, the hotel looks new, the morning breakfast was excellent with many choices, including making your waffle. With 3 kids in tow, we were refreshed and continued our journey to FL. Please note that to access this hotel, you will need to cross the railroad track at the far west end of the hotel. We tried to cut thru using the service road, however, it was not completed at this time. I would highly recommened and use this hotel again.

  • Stayed August 2012, traveled with family
    • Value
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Helpful?
Thank UtilityRoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 3, 2012
Such a wonderful review! Thanks again for your excellant advice and we do look forward to serving you again really soon. Have an extra special Labor Day!
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Beverly Hills, Florida
1 review
Reviewed August 28, 2012

My wife and choose to stay at this particular hotel because of the professionalism and attentiveness of the staff. They are familiar with the area and we feel very comfortable every time we have stayed there. We make it a point to stay there every trip as we head north to visit friends in NE, or on our return trip to FL. When we stay there we know we are off to a good start, and on our return it's comforting to know we are almost home. I have recommended it to several of our 'snowbird' friends and they also have stayed there recently and thouroughly enjoyed their stays and the amenities.

Room Tip: All four times we have stayed there, we have had a different room and they have all been very nice...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank George V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 3, 2012
Thanks for you kind remarks. My staff and I are dedicated to serving you the guest, and helping to make the entire stay extra special! Thanks again for your kind words, and your business! Please come and see us again soon!!!!
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Smith
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 23, 2012

From my understanding, this is a fairly new hotel. Service was excellent; decor was beautiful, along with a hearty breakfast I have only one little comment. I went into the entrance to the hotel prior to Comfort Suites, only to have to go back onto Route 52 to go down further to enter the entrance to the Comfort Suites Hotel. MAybe the hotels along this side should have a sign closer to the THEIR entrances along Route 52 (W. Lucus) . Otherwise, excellent hotel/value for the money spent (breakfast included along with free parking). ENJOY!

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Clara S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 3, 2012
I am so glad you stopped! Many people stop at our hotel on their way to Myrtle Beach. They, just like yourselves, are really surprised at such a nice hotel on the way. Thank you for your kind words. Please remember, many Fall specials are in the works including a stay 2 and get a free stay. Just book online with Choice! Have a super Fall!!!!
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NEW JERSEY
Level 5 Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 21, 2012

We stayed here for one night during our trip back home to New Jersey from Florida. I had a great rate for paying in advance online a few months ago. When we arrived it was already dark and the hotel was well lit and we felt very safe. The lobby is really nice and check in was quick. The receptionist was friendly and informed us about the breakfast hours for the following morning. The room was large, neat and clean. There was a refridgerator and microwave in the room but we did not get the chance to use either. The beds were clean and the sheets were comfortable and not stiff. During the night, we never heard the train. The bathroom has one sink and a very large vanity around the sink. We did not use the shower or bathtub. Breakfast was nice with an assortment of bagels, muffins, toast and other breads and pasteries. There were three cold cereals to choose from and well as some hot cereals. They had yogurt and hard-boiled eggs. The beverage choices were: water, orange juice, apple juice, coffee, hot tea and milk. They also had bacon, sausage, scrambled eggs and make your own waffles.
They do have an indoor pool, business area and fitness room but we did not have time to visit these areas. I have no complaints as this hotel met all of our needs.

  • Stayed August 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MOMOF2PRINCES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 3, 2012
That is just what we aim to do! Thank you so much for your review and I am so glad you were able to enjoy your stay. You are so right, most people never hear the train. Our hotel offers a clean, comfortable room, hearty breakfast, and outstanding customer service. By the way, those pre paid rates on the choice website, are the best kept secret in town. Book in advance and you can save a ton!!!. Thanks for letting everyone know! Have a great Labor Day!!!!
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Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2012 via mobile

One night stay on our way to Disney....perfect. Great welcome, great room as described, clean and comfortable with very enjoyable breakfast. Having come from the Waldorf Towers in NYC, we left Comfort Suites as happy as when we left the Waldorf......for a fraction of the price. Would always recommend this!

Stayed August 2012, traveled with family
Helpful?
Thank JonahMH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lewisi38, General Manager at Comfort Suites Florence, responded to this review, September 3, 2012
WOW! Being compared to Waldorf is a compliment to say the least! Well we may not have the amenities, but we can stand toe to toe with any hotel on Customer Service. We aim to please and we will bend over backwards to help a guest. We want and appreciate your business. Please have a safe Labor Day. Remember our Super Fall Rates!!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Florence

Property: Comfort Suites Florence
Address: 2120 W Lucas St, I-95, Exit 164, Florence, SC 29501-1205
Phone Number:
Location: United States > South Carolina > Florence
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Florence
#7 Business Hotel in Florence
#8 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Florence 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
This State of the Art, beautifully designed, luxury hotel, off I-95 in Florence, SC has it all. We have an indoor heated pool, fitness center, business center, WiFi, Ethernet, and a complimentary hot breakfast. You won't be disappointed! We offer a decent rate, friendly staff, delicious food, wonderfully appointed Meeting Room with the latest in Audio/Visual Technology. This property is of such high quality, no wonder it was named Choice Hotels International, 2011, Rookie of the Year! ... more   less 
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Also Known As:
Comfort Suites Florence Hotel Florence

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