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Red Roof Inn Columbia East - Ft Jackson
Ranked #56 of 93 Hotels in Columbia
Reviewed October 6, 2013

First off, clerk refused a travel coupon that would have saved me a substantal amount. Claimed when the hotel is near capacity that they reserve the right to refuse discounts. The desk was ill prepared and were making card pouches out of business envelopes! The towels in the room were stained, frayed and has rain stucked all over them! Yuck! Also a former guest had left a number of wire hangers hung on the pictures. I don't understand how housekeeping missed this! Wifi was done all night and morning. We weren't offered any compensation for our trouble and we definitely won't be returning!

  • Stayed: October 2013
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1  Thank beachchick76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded October 15, 2013

Thank you very much for your review of our hotel. I do sincerely apologize that we were unable to honor the discount coupon you presented at check in. Due to extremely high demand that night, no discounts were offered. I certainly hope you notified the front desk immediately upon noticing the WIFI problem and the issue with the towels. We would have been more than happy to provide you with more towels and possibly moved rooms to accommodate a better WIFI signal.

We do appreciate your comments about your recent stay. I would like to invite you to stay with us the next time you are in Columbia, SC. I promise we will work extremely hard to make your next stay as pleasant for you as possible.

Sincerely,

DP

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130 - 136 of 189 reviews

Reviewed September 18, 2013

:( No longer do we get a free USA Today. Instead you can get a free bottle of water. Oh well. Everything else about this place is excellent. The staff do a great job. Keep up the good work. While you are here eat at the Lizards Thicket and or IHOP nearby. See the Riverbanks Zoo!

Room Tip: We get handicap room on downstairs. All rooms are non smoking now. $200 if they find smoke. Great w...
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  • Stayed: September 2013, traveled as a couple
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Thank jim_albright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded September 20, 2013

Dear Mr. Albrght,

Thank you for the wonderful review! I will make certain, however, I will forward your concern about no longer receiving a free USA Today newspaper as a member of our loyalty club. It is always a pleasure to have you stay with us when you are in the Columbia area. We have many guests that really enjoy dining at the nearby Lizard's Thicket restaurant, as well.

It will be our pleasure to see you the next time you and your wife visit Columbia. We will make certain we work extremely hard (as usual) to make your stay wonderful.

Thanks for your continued patronage!

Sincerely,

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Reviewed September 16, 2013

A friend told us about this R-Roof, as it was a GR8* location from our hometown driving south.
The lovely & effervescent SERENA greeted us with her pleasant smile and professional manner. Any business would be fortunate to employ such a lady. I nominate her for "RR`s employee of the week/month/year." Our room was recently completely remodeled and was A-OK. A couple "glitches" were: the new flat-screen TV had major "poor reception" issues & the Wi-Fi was "not secured" nor available, and there wasn't anyone available who could fix these matters.
We'll be back. . .

Room Tip: It is adjacent one of S.C. well-known "Lizard Thicket's - home-cookin`" restaurant.
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  • Stayed: September 2013, traveled as a couple
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Thank vincent f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded September 18, 2013

Dear Vincent F,

Thank you very much for the wonderful review of your recent stay at the Red Roof Inn Columbia East. It is always nice to hear from our satisfied guests, especially via TripAdvisor. I do want to apologize for the lack of TV reception and internet service while you were here. Those issues have been reported to our maintenance staff for repairs.

I will make sure I tell the entire staff, including Serena, of your nice comments. Next time you are in the Columbia, SC area, please stay with us again. I can assure you the issues you encountered will be resolved, plus you can eat at the world famous Lizard's Thicket restaurant.

Sincerely,

D Packard

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Reviewed September 3, 2013

This was a great stay and very clean. The location was a little difficult to get to due to construction but that couldn't be prevented. Hospitality was very polite and pleasant. The only negative was there was a police officer on duty at the location for your security.

  • Stayed: August 2013
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Thank dre4164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded September 4, 2013

Dear dre4164,

Thank you very much for the wonderful review from your most recent visit to the Red Roof Inn Columbia East. I want you to know that our team works extremely hard each day to make our guests feel Confident, Significant, and Delighted. It is great to hear that we were able to exceed the level of service and cleanliness guests like yourself expect.

I will make certain to let the entire staff know how satisfied you were with your stay. Please stay with us again when in the Columbia, South Carolina area. Thank you again for your fantastic comments.

Sincerely,
D Packard

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Reviewed August 20, 2013

We always stop at Red Roof. This has to be one of the best. Serena at the desk was friendly and ledgeable. The room was clean and comfortable. We only stop to sleep, but we did splurge and order take-out from the Outback across the streeet. I love what they have done to the rooms. The flat screen TV really makes a difference. I wish they had breakfast.

Room Tip: We always get a king bed so our dog has room. Don't forget to ask for the senior rate.
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  • Stayed: August 2013, traveled with family
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Thank Jeanne061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded August 22, 2013

Dear Jeanne061,

Thank you very much for the wonderful review of your most recent stay. It is always great to hear from satisfied customers! We have received many, many kudos about our recent renovations here. I have been told it makes for a more enjoyable stay in a recently renovated guest room. The team members also enjoy coming to work more, knowing they are working in a hotel that cares about their employees and customers that much.

I will make certain to mention to Serena and the entire staff of your very warm and kind comments. Please stay with us again the next time you are travelling into the Columbia area. We look forward to serving you again!

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Reviewed July 8, 2013

My husband and I stopped here to spend the night before continuing our trip the next day. The Inn is convenient to the interstate - easy off and easy on. Also, next door is a family style restaurant which serves both breakfast and dinner. We ate both meals there and they were great. The receptionist, Selena, was very friendly and helpful. She suggested the restaurant next door and told us where to find the ice and drink machines at the motel. The room was small but very clean and looked to have been recently redecorated. The bed was comfortable, the water pressure in the shower was good and the towels were thick (all my must haves for a motel room). We would definitely stay there again if we were in the area.

  • Stayed: June 2013, traveled with family
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Thank Nonny_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded July 9, 2013

Thank you so much for the great review of your recent stay. It is always very nice to hear from guests who have been pleasantly surprised and properly treated. The entire staff works extremely hard each day to make our guests feel Confident, Signifcant, and Delighted.

I will be certain to let Serena and the entire staff know of your kind words. Please stay with us again when in the Columbia, SC market. We look forward to serving you again.

Sincerely,

Dan Packard

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Reviewed July 1, 2013

My husband and I were driving home from CT. Wound up here by chance. The clientele seemed a little shakey (but what do you expect for the price?) The room was small (again, I'm just sleeping there not hosting a gala) but clean.
We were greeted by Shanecka with a big smile given a restaurant recommendation and made to feel quite welcome.

  • Stayed: June 2013, traveled with family
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Thank 6inarow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpmanager, General Manager at Red Roof Inn Columbia East - Ft Jackson, responded to this reviewResponded July 3, 2013

Thank you very much for the nice review of your recent stay. I will be certain to mention your comments to Shaneka and the rest of the team members. Please stay with us again when you are in the Columbia, SC area. We look forward to providing you with the excellent customer service you experienced during your previous visit.

Thank you again.

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Additional Information about Red Roof Inn Columbia East - Ft Jackson

Address: 7580 Two Notch Rd, Columbia, SC 29223-6293
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #56 of 93 Hotels in Columbia
Price Range: $57 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Columbia East - Ft Jackson 2*
Number of rooms: 109
Reservation Options:
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Also Known As:
Red Roof Inn Columbia East Ft Jackson Hotel Columbia
Columbia Red Roof Inn

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