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“Great Convention Hotel”

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Embassy Suites by Hilton Columbia - Greystone
Ranked #19 of 94 Hotels in Columbia
Florence, South Carolina
Level 4 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Convention Hotel”
Reviewed February 5, 2014

The lobby is impressive and the check-in went quickly and efficiently. (The electronic key actually worked the FIRST time on both our keys!) The room was as advertised: a two-room suite with separate bath. The reception drinks were good; the munchies were a bit meager, just a few veggies, chips, dip, pretzels. The breakfast on Sunday was the best--sausage, bacon, etc. with the eggs and bagels. The staff members were very helpful, polite and efficient. Checkout was as easy as checkin. I would stay here again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ludwig7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, February 6, 2014
Thanks for your business and the nice comments. We are proud of our staff and we love to have conventions at the hotel also. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,031 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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English first
Clemson, St. Barthélemy
1 review
Reviewed February 3, 2014

The hotel was clean and well decorated. The staff was exceptionally nice. The food served at breakfast was wonderful. This hotel met all of our needs in traveling with three children. After paying for meals and finding entertainment, we would have far exceded the cost of the room.

  • Stayed January 2014, traveled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, February 4, 2014
We appreciate the business and positive comments. Thanks for traveling to our hotel with your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GREAT FALLS, United States
1 review
Reviewed January 30, 2014

Great place to stay! Breakfast is awesome! Great location!!! My only concern was either the water or the linens that gave me rushes. Overall this place is a great choice for family to stay. Just make sure to request an upper floor so you won't get disturb if there's an event going on. You might end up restless because they could be loud! Great customer service!

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Joy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, February 3, 2014
Thanks for the positive comments regarding service, friendly staff, breakfast and great location. We appreciate the business and comments. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 27, 2014

I had been traveling for 2 and a half weeks. My flight home was cancelled. I was angry and sad. Missed my family. The staff at Embassy Suites were so kind to me. I deeply appreciated their hospitality. The hotel is lovely. It is clean and spacious. The rooms are beautiful. The staff is extremely attentive. I travel all over the world for business and stay mostly at 5 star hotels. The service at Embassy Suites rates with the world's best hotels. The level of kindness and compassion I experienced at Embassy Suites is exceptional. These are wonderful people. First class all the way. Thank you.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victoria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, January 29, 2014
We appreciate your comments and business. Many of our regulars, say that we are family and that we have a amazing staff and hotel. Thanks
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Greenville, South Carolina
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 15, 2014

Checked in for a quick one night stay although I have stayed here once or twice a year over the past 10 years. Top floor room which was very nice because the windows are very big on that floor. The front desk service is great. Every associate encountered was very nice and welcoming. The evening reception had amber bock on tap for free which was a nice treat...however the salsa had no taste at all...no real reason to serve it. The main problem with this hotel and it is ALWAYS a problem especially with Embassy Suites is that the air does not work. Set it on cool fan auto, did not come on, set it on cool fan hi and it barely came on. The temp in the room never got below 70 on the display. This was 11 and after at night so I did not call maintenance. I do know from past stays here that every room I have stayed in is like this. It is hard to pass up the free drinks, snacks and breakfast though. next time I will check in earlier and check the AC immediately.

Room Tip: Top floor has giant windows
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank kim k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, January 22, 2014
We appreciate the business and wonderful comments about breakfast, comp bar and the staff. We will look into the air circulation in the room that you were in. Thanks for bringng it to our attention. Thanks again.
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anderson, United States
1 review
Reviewed January 13, 2014

my stay was most excellent , clean rooms, very friendly staff, hotel was equipped nicely, I would suggest this to anyone who needs a facility to relax, have meetings, conference, etc ive stayed with embassy for years. and do not plan to end that. Service was outstanding, food was superb

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, January 14, 2014
First off let me thank you for your business and comments. We appreciate the kind words and look forward to your return trip back to Columbia. Thanks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herndon, United States
1 review
Reviewed January 9, 2014

Can't beat the service and acommodations for the price. Breakfast buffet is awesome. Manager's reception fairly plain fare, but free drinks. Lots of room with the living room suite area. Handy fridge and microwave in the room.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jonathan A J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CAEGS, Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review, January 10, 2014
We appreciate your business and positive comments. Embassy Suites core values are are 2 room suites, comp breakfast and comp bar and of course our customer service. Thanks.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Columbia - Greystone

Property: Embassy Suites by Hilton Columbia - Greystone
Address: 200 Stoneridge Drive, Columbia, SC 29210
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites

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