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“Modern hotel in a classic building”

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Sheraton Columbia Downtown Hotel
Ranked #40 of 93 Hotels in Columbia
Reviewed October 8, 2013 via mobile

Really nice modern room in a very cool building. All of the amenities you would expect from Sheraton. Very comfortable bed. Nice modern bathroom.

Located just off of the USC campus and close to the Vista.

Only complaint is the size of the bedroom was pretty small.

Stayed: October 2013
2  Thank drpoirier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded October 14, 2013

Thank you for your recent response on Trip Advisor. We are delighted to hear you enjoyed your stay at our unique, boutique style property. Our hotel is a renovated bank building in which the rooms were built around the original structure, therefore, some are larger than others. We do also offer a king studio suite which has larger accomodations as well. Thank you for choosing the Sheraton Columbia Downtown Hotel and we look forward to your return in the future.

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299 - 305 of 582 reviews

Reviewed October 8, 2013

The bed was as advertised- very comfortable for sleeping. The whole place is a very old building, which lends a nice historic and interesting feel. We found the room clean and comfortable, especially the bed and the bathroom. A few glitches: 3 runs downstairs to get our key fixed on the second day with no offer of any extra hospitality, 1 coffee cup on the first morning and a 2nd one promised but never brought up, 1 of the 2 phones was broken, the shades do not block light as well as you may be used to for a hotel room, a very shallow closet built into the wall (really just requires a little forethought), and only 2 outlets on the desk for charging devices (2 empty slots were there). The people were pleasant although the night check-in person seemed a little confused. There is valet for $22/day, but there is also a parking garage in the same block- we paid $1 the first morning to get our car out, then nothing the next two days as the garage was unmanned. Those two days were weekend mornings. The location was perfect for us- short walk to Main Street attractions, including the Farmer's Market Saturday; only a few blocks from USC, which we were visiting; and a short drive to Five Points or the Vista, where good shopping and food can be found.

  • Stayed: October 2013, traveled with family
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2  Thank AMChase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded October 14, 2013

Thank you taking the opportunity to post a review on Trip Advisor. I apologize for the inconvenience of room keys not working multiple times. Our staff should have offered to personally walk you upstairs after one time of having an issue with keys. We will also make sure to pass along the other glitches you experienced along the way so that we may provide better accomodations for our guests. Thank you staying at the Sheraton Columbia Downtown Hotel and we look forward to serving you in the future.

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Reviewed October 5, 2013 via mobile

I was staying here for several weeks. First two weeks I ate in the club lounge frequently for both breakfast and dinner for time reasons and the food was good. We had a variety of food to choose from, however,in the last week, the choice of food has drastically declined. Cereal was no longer out at breakfast - only choices were fruit and oatmeal, no bread, but they had jam out, no eggs, etc. Dinner food was lentil soup & salad most nights. One day most of the kitchen staff did not show up and dinner in the lounge did not even start until after 7:00 and only tuna salad was offered. The room service dishes were still sitting in the halls when we arrived back that night. We had to go down and tell the front desk people to see if they could be removed as they were starting to smell. I have never seen this happen in a hotel before. We have a client staying with us in the hotel and this was most embarrassing. It is certainly not worth the additional $30 a night charge for a club room. We have heard a lot of people say that the Sheraton is trying to cut back on expenses, but I don't think this is the way to accomplish that. I will no longer stay in a club room, not worth the additional cost. In fact, I am considering changing my reservations to either the Hilton or marriott as both are great and I can feel confident that my client will not be embarrassed. At least he will have more choices of food offered.

  • Stayed: September 2013
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3  Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded October 14, 2013

Thank you for taking the time to post a review on Trip Advisor. We strive for our guests to have an outstanding experience while staying here at the Sheraton Columbia Downtown Hotel. We would like to deeply apologize for the issues you encountered. Our club lounge should offer a continental breakfast in the mornings along with light hor d'oeuvres in the evening. The trays in the hallways for extended amounts of time is unacceptable. We appreciate your feedback and will use this information to better train our staff and serve our guests. Thank you for your business and we hope you will return in the future so that we may offer the true Sheraton experience,

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Reviewed October 4, 2013

My wife and I stayed for a wedding that was in the Lexington area. There was a huge parade going on as we arrived and that made it very difficult to get to the hotel. All road leading in were at best, partially blocked. Once we got there, everything was perfect. The check-in staff and all F&B staff were exceptional! It was a great night away.

  • Stayed: September 2013, traveled as a couple
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Thank LUTiger16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded October 7, 2013

Thank you for taking your time to post a review on Trip Advisor. We are delighted to hear you enjoyed your stay and accomodations while visting the Sheraton Columbia Downtown Hotel. We take great pride in our hospitable staff and it gives us great gratitude to hear feedback when our guests appreciate such service. I know of the weekend you were speaking of with the parade and I apologize for your inconveniences arriving to and parking at the hotel. We ourselves were unaware how much of the streets were going to be closed and unfortunately that was out of our control. We appreciate your busines at the Sheraton Columbia Downtown Hotel and we look forward to your return in the future.

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Reviewed October 2, 2013

We stayed at this hotel over the weekend. The room was nice but small. We asked to check in early and they were able to accomodate us which was nice. The hotel is in downtown Columbia within easy walking distance to the State House. The best part of this hotel is the roof top bar. We really enjoyed the view of the city. The only negative for this hotel was that our room didn't get cleaned one of the three days we were there. The supervsor came by but I still thought it was a little odd. Despite this, we would still stay here again.

  • Stayed: September 2013, traveled with family
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1  Thank fun2travel63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded October 7, 2013

Thank you for you recent post on Trip Advisor. We are delighted to hear that you enjoyed your stay and our Roof Top Bar as well. Our hotel rooms do vary in size since we were renovated from an original early 1900's bank so some are a little smaller than others. I would also like to apologize on our staff's behalf for the oversight of not cleaning your room for one of the days you stayed with us. I hope your accomodations were comfortable and relaxing and that you received the type of service you deserve. Thank you for choosing the Sheraton Columbia Downtown Hotel and we look forward to serving you in the future.

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Reviewed September 13, 2013

Great rehab of an old bank building downtown Columbia. Very nice front desk and Cedric was also great! One of the best club lounges through SPG properties. This club lounge and Cedric serve a full scale meal rather than appetizers and snacks only as do some particular Sheratons. Location is perfect for restaurants and shops in the Vista area of the city. Definitely recommend! Rooms have high ceilings and hardwood floors. One quirt about the rooms is they offer two semi-queen beds which seemed to be a few inches smaller than a normal queen bed. Very cool rooftop bar as well.

  • Stayed: August 2013, traveled with friends
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1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded September 23, 2013

Thank you for your recent response on Trip Advisor. We appreciate your feedback and are delighted to hear about the wonderful experience you encountered during your stay. We always get high praise for the club lounge as well as with all of our staff's outstanding customer service. The beds are actually doubles, not queens, which is why they would seem smaller than expected. Thank you for your business and we hope you return to the Sheraton Columbia Downtown Hotel.

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Reviewed September 12, 2013

This is not your typical Sheraton. It feels more like a cool hip boutique hotel. I wouldn't hesitate to recommend. Cedric and Vera in the club lounge make every guest feel like they are home! I look forward to many more stays!

I am a platinum member and picky and this exceeded all my expectations!

Stayed: September 2013, traveled on business
1  Thank kepiblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Public Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded September 23, 2013

Thank you for your recent response on Trip Advisor. We are delighted to hear that a valued platinum member such as yourself had such a wonderful experience at the Sheraton Columbia Downtown Hotel. We pride ourselves on service and exceeding the expectations of all of our guests. Thank your for your business and we look forward to serving you again in the future.

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Additional Information about Sheraton Columbia Downtown Hotel

Address: 1400 Main St, Columbia, SC 29201-2806
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#23 Business Hotel in Columbia
Price Range: $122 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Columbia Downtown Hotel 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
This sophisticated hotel is 1.3 miles from the South Carolina State Museum and 3.1 miles from Riverbanks Zoo. Modern rooms and suites with vaulted ceilings and hardwood floors offer free WiFi, desks with ergonomic chairs, flat-screen TVs and coffeemakers. Some rooms add whirlpool tubs. Club rooms provide access to a lounge with complimentary breakfast and evening appetizers. There's a restaurant that serves breakfast and dinner, a trendy martini bar in a historic bank vault, and a hip rooftop lounge/bar. Full service Starbucks Reserve store in the lower lobby with fireplace and lounge chairs. Additional amenities include a 24/7 business center and a fitness center ... more   less 
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Also Known As:
Columbia Sheraton

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