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“Nice location great staff but fell a little short.”

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Sheraton Columbia Downtown Hotel
Ranked #43 of 94 Hotels in Columbia
Reviewed February 15, 2013

Great location in downtown columbia. Wonderful ambience from a building that was once a bank. Rooms are slightly small compared to the size of the bathrooms! Fitness center left a lot to be desired: one of the treadmills was broken as was the clock, the space was cramped, and there were no mats to use on the floor. When I arrived myself and my associate were told that our room came with free breakfast on the mezzanine leve, but the next morning we were told that wasn't the case. The restaurant was understaffed in the morning and the staff was more focused on room service orders. When we complained about the fact we did not receive free breakfast we were given access to the club lounge which was very small and most of the food was gone at 8:00 am. Staff in the lounges were extremely courteous and did a great job hats off to Lilly and Nikki S. they made what could have been a bad stay better.

  • Stayed: February 2013, traveled on business
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Thank drunyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 18, 2013

We appreciate the feedback regarding your recent stay at our hotel. We apologize for any inconveniences you dealt with. We will bring attention to the fitness center needs to make sure to avoid future issues there. We also apologize for the miscommunication with our staff regarding your complimentary breakfast. We would like a chance to make it up to you. Would mind calling us, so we know who you are and what we can do to make up for your breakfast experience? We are pleased that our staff treated you well and made your stay better. We look forward to hearing from you, and hope to have you back. 803-476-0279

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Reviewed February 14, 2013

We are 4 couples from Canada staying at this hotel April 9 to the 14 th, celebrating our anniversarys and playing a litttle golf. I always stay at Sheratons whenever possible, I know we will have a very comfortable bed in a nice hotel with great staff. I'm hoping that we will be put on the club floor. Has anyone had any experience with this happening at this location.

  • Stayed: February 2013, traveled as a couple
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1  Thank masonkeane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 18, 2013

We look forward to having you stay with us in April. If you would call us and let us know your confirmation numbers, we would be happy to upgrade your rooms to the Club Level. 803-476-0279.

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Reviewed February 12, 2013

I have stayed here on business 3 nights per month over the past 3 years. SPG-Platinum. In the last 6 months, customer service has improved vastly at the front desk and the club floor lounge (delicious food and friendly staff). It has made this hotel one that I look forward to visiting. Unique boutique rooms, great downtown views, tv's in the bathroom and comfortable beds. Thanks from a frequent hotel guest, Great job!
Only negative - $22.00 valet parking per night is too expensive.

Stayed: February 2013, traveled on business
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 21, 2013

We greatly appreciate your feedback regarding your frequent stays with us. It is great to hear that you have noticed improvements in service. We are continuously looking for ways to better our hotel to give our guests the best experiences possible. I will address the valet issue and see if there is anything we can do to lower the rate. Thank you again for your comment. We look forward to having you back.

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Reviewed February 12, 2013

I can't get over the staff here. They are unbelievably accomodating and really know the meaning of customer service. Denise is so kind and Leith in the lounge is a pleasure every day. Lilly in the Vault is great as well. This is the only hotel I will stay at in Columbia, Sc. The rooms are clean and comfortable as well and the location is great!

Room Tip: Ask for club level
  • Stayed: February 2013, traveled on business
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Thank gsulaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 14, 2013

We are so pleased to hear that your experience with our hotel was superb. It is also great to hear that our staff treated you so well. Our intention is to give our guests the best service and care while they are our guest. We look forward to having you back. It appears as if we will be seeing more of you.

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Reviewed February 12, 2013

I just wanted to say that the staff at this hotel is wonderful!!! From the moment I walked in the door to the moment I left the staff was very accommodating and went above and beyond(especially Garett)!! The rooms were very clean and I hope to come back and try out the Rooftop bar!

  • Stayed: February 2013, traveled on business
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Thank scout11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 14, 2013

It is so great to hear how much you enjoyed your visit at our hotel. We strive to give our guests the best experiences, so we are pleased to hear that our staff is following through. Please come back and try out our Rooftop bar. It really is a unique spot in Columbia. We look forward to seeing you soon.

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Reviewed February 11, 2013

Quality hotel in a cool building. rooms are big, clean and modern. Expectations for hotel restaurants are low. This one met my expectations on food and exceeded it staff friendliness! Nikki in the restaurant bar and Lillie in the Main bar are excellent! Makes you want to come back!

Fitness center is a 1/2 broken. Big issue that need to be addressed.

Room Tip: king beds rule....
  • Stayed: February 2013, traveled on business
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Thank nlowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 14, 2013

Thank you for your feedback regarding your recent stay with us. We are pleased to hear that our restaurants and service exceeded your expectations. We will address that fitness center issues. Thank you for bringing that to our attention. We appreciate your business and look forward to having you back.

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Reviewed February 8, 2013

I've stayed at this hotel several times as they have government rate rooms. I appreciate the staff and valet service. Heather Davis was particularly helpful on one occasion where I was going to be inconvenienced and she made sure that my stay was as comfortable as possible.

Room Tip: Double rooms are very nice and spacious.
  • Stayed: February 2013, traveled on business
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Thank Keene N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton M, Guest Relations Manager at Sheraton Columbia Downtown Hotel, responded to this reviewResponded February 11, 2013

Thank you for letting us know that you had a pleasant stay at our hotel. We are pleased that our staff was attentive to your needs and made your visit more enjoyable. We appreciate your business and look forward to having you back.

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Additional Information about Sheraton Columbia Downtown Hotel

Address: 1400 Main St, Columbia, SC 29201-2806
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#24 Business Hotel in Columbia
Price Range: $121 - $321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Columbia Downtown Hotel 3.5*
Number of rooms: 133
Official Description (provided by the hotel):
This sophisticated hotel is 1.3 miles from the South Carolina State Museum and 3.1 miles from Riverbanks Zoo. Modern rooms and suites with vaulted ceilings and hardwood floors offer free WiFi, desks with ergonomic chairs, flat-screen TVs and coffeemakers. Some rooms add whirlpool tubs. Club rooms provide access to a lounge with complimentary breakfast and evening appetizers. There's a restaurant that serves breakfast and dinner, a trendy martini bar in a historic bank vault, and a hip rooftop lounge/bar. Full service Starbucks Reserve store in the lower lobby with fireplace and lounge chairs. Additional amenities include a 24/7 business center and a fitness center ... more   less 
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Also Known As:
Columbia Sheraton

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