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“Great time”

Red Robin Gourmet Burgers AND BREWS
Ranked #137 of 1,013 Restaurants in Columbia
Certificate of Excellence
Cuisines: American
Restaurant details
Reviewed November 30, 2012 via mobile

Good food a little bit expensive but its a great place to hang out after work with your friends or maybe go to lunch with that special someone.
The staff are nice how ever your drink will oftentimes go dry

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Thank Dutchfirefighter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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78 - 82 of 93 reviews

Reviewed September 25, 2012

We have never patronized a Red Robin, so after receiving a gift card we decided to try it on a Sunday evening. It was quite a drive for us to get there; on the other side of town. We arrived, was seated promptly at about 6:30 PM. Was quite busy that evening. We reviewed the menu which took some time and we both decided to stick with a bleu cheese burger; I got the bleu ribbon burger; my wife got the traditional with bleu cheese added to it.

The orders came in an average wait time. The steak fries were piping hot and as other reviewers indicate, apparently they will continue to bring them to you as long as you ask. We were never asked once if we wanted more fries; so I guess you must ask. They were very good in our opinion; the best part of the evening.

I took 2 bites of my bleu ribbon burger and it was cold. There's so much other stuff on the burger, onion pieces, tomato, etc. that trying to find the meat was a bit of a challenge. But I like my food hot; and hot it was not! The waitress returned inquiring if everything was okay; I told her no and she propomptly took it back for a remake. I questioned my wife if her's was okay or not; she had taken 3 or so bites out of hers. At first she said it was okay; not really putting much thought into the questioning.

So I chomped down on the steak fries; eating them all in my basket; awaiting the return of a new burger. My wife then took a couple more bites; and indicated that part of it appeared frozen! It was cold to the touch; more than just not cooked. By the way; we both ordered ours "medium". When the waitress returned my wife decided her's wasn't up to par either and returned hers. She kept the basket of fries; again, that's what we were eating while awaiting our burger returns.

My 2nd burger appeared (with lots of additional steak fries which were again piping hot); it was charred on the outside; and again was not hot. I took 2 bites, enough of this burnt burger! The waitress retruned indicated she had reported it to the general manager and that he would be over to see if all was okay. No sooner did she say that and up comes the general manager. He asked if the 2nd burger was okay or not. I told him "No!". He personally took the burger back after my complaints, cooked a new one personally and brought me burger #3. FINALLY! it was cooked correctly and warm and hot. My wife's #2 came, she said it was average; not hot.

Meanwhile we had consumed 3 baskets of fries;so I was filling up! But I ate all of burger #3. My wife took 1/2 of her's home.

The general manager indicated that my experience was on him this trip; a good gesture. The bill came, it was only my wife's burger and sweet tea - $12 range. Kinda expensive just for a burger and fries in my opinion.

The waitress apologized numerous times. She did her job well; and hopefully our tip reflected that to her. We were appreciative of having the one free and the general manager's attention to it. Guess not many others were complaining; maybe we are exceptions but when we go out we expect it to be perfect for the prices we pay.

Overall; if you don't care how your food is prepared, no problems; but for us it was a bad experience. Unfortunately there is still a lot of money on our gift card; don't know if we will ever use it based on this experience.

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1  Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

I took my daughter here to celebrate her getting her black belt in martial arts, and the staff was very nice, the food was great (for a glorified burger) and they even offer healthy sides. We got the broccoli. Also, if you like mixed drinks, they have an ARRAY of them, just take a look at the drink menu. It made me wish I had a designated driver.

Thank MizTerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2012

The quality of food is good and price is fair. The restaurant is a good size and is well lit. The menu offers a variety of different burgers as well as chicken and vegetarian dishes. The service is fast and there is a bar inside if you want to get a drink while waiting for a table.

Thank palmettogirl85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2012

Went here on a whim! Wanted to try a new spot,and was very satisfied! Had a burger and their endless fries. Had their strawberry lemonade made with sprite!!! (<-- AWESOME!!!) We have been back 3 more times. I have a new favorite which is their trio appetizers!!! PLEASE try the fried zucchini!!!! OMG!!!!! YESSS!!!!! They do have specials at various times just stay tuned to those commercials. Our first time there was a great experience but the second time was a bit rocky. Our waitress was rude and when replaced by the manager on duty with another waitress she had already got our previous waitress' run down of the situation according to her and was in turn rude as well. So we asked for our previous waitress who was "new" and told the manager to let her handle us because it would be a good learning experience for her,she returned a changed waitress! She actually was cool after that.

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Thank dugar78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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