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“Pleasant Stay” 5 of 5 bubbles
Review of Hilton Columbia Center

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Hilton Columbia Center
Ranked #11 of 97 Hotels in Columbia
Certificate of Excellence
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
“Pleasant Stay”
5 of 5 bubbles Reviewed August 30, 2013

Hilton live up to their standard and goal of customer satisfaction. The rooms were very clean, comfortable and the staff was pleasant as usual. The onsite restaurant (Ruth's Chris) is pricy, however several other choices are within walking distance very close to the hotel.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Clive C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, September 26, 2013
Dear Olive C from Toronto, Canada,

Thank you for your recent review of the Hilton Columbia Center. I am so glad you had a pleasant stay and was able to take advantage of some of the facilities we had on-site. If we can do anything to make a future visit to Columbia more enjoyable, please don't hesitate to let us know.

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 reviews from our community

Traveler rating
    436
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    78
    28
    17
See reviews for
202
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (76)
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English first
Charlotte, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 28, 2013

I needed to stay a night in Columbia for one of my best friend's wedding, and chose the Hilton. I have stayed at a lot of hilton properties (Hilton Diamond), and this is by far the best hotel I've ever stayed at, with the exception of the Hilton Resort properties, but you really can't compare a resort property to a regular hotel. I'd highly recommend staying here if traveling to Columbia.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Brendan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, September 26, 2013
Dear Brendan D from Charlotte, United States,

Thank you for your recent review of the Hilton Columbia Center. Your great comments will be shared with our team and I do hope a future visit brings you back to Columbia.

Sincerely,

Tony Tam, General Manager-Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
293 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
2 of 5 bubbles Reviewed August 28, 2013

I travel a fair amount and typically stay in Marriotts but my client booked me in to this Hilton. Hilton's are my second choice if I can't stay in a Marriott, and they are typically very good properties. Not this one.

After checking in and going to my room, I noticed as I walked across the floor I kept stepping on something crunchy. I picked up several pieces and determined it was dog food. I kept looking around and found 12-15 pieces scattered across the floor. I also noticed LOTS of dog hair on the floor. I picked up a big and full and the dog food and trotted back down to the front desk to go to dinner. I handed them to the young lady behind the desk and asked her to have my room cleaned. She comped my breakfast (at Ruth Chris) so I thought we were good.

When I returned from dinner there was no more dog food on the rug but there was still dog hair/fur which was easily discernible as the carpet is dark brown and black. I called the front desk twice and let it ring off the hook and no one answered. As I had already settled in for the night a decided against asking to change rooms.

The next morning when I checked out I took another handful of hair down to the front desk, relating the story of the previous night and telling them that if this wasn't the dirtiest room I had ever stayed in it was close. I told them there were also several fist-sized spots on the carpet where it looked like someone had spilled glue or something that had turned hard. They apologized. No offer to comp the room. Nothing. Just "bye".

This is a great location, next to a bunch or restaurants and good if you are going to the university, but there are several other hotels in the area. Ruth Chris is in the building (which is where they have a small breakfast buffet). I have no idea how much the buffet is but if it's over $10 don't do it.

All in all one of the most unpleasant experiences I have had in a hotel recently, at any level, and certainly not what I would expect from a Hilton. I would look elsewhere.

Room Tip: Not much to look at around here, so I think the rooms would be about the same.
See more room tips
  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Al E E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, September 26, 2013
Dear Al E E from Nolanville, tx,

Thank you for your recent review of the Hilton Columbia Center. Your comments and experience are not indicative to our hotel and l would like the opportunity to address and make up your stay to you. I would most definitely like to invite you back to our property, please call the hotel and ask for the manager on duty so that we can assist you with your "less than stellar" and out of the ordinary stay.

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed August 26, 2013

It was a pleasant experience to stay at the Hilton in Columbia. It is very centrally located to USC and the rooms are lovely. Ruth's Chris is in the lobby which was very convenient. Highly recommended for a stay in Columbia.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ThurmanMurman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, September 26, 2013
Dear ThurmanMurman from Nashville, Tennessee,

Thank you for your recent extended stay in Columbia, South Carolina and thank you for the awesome review. If we can do anything to make a future visit to Columbia more enjoyable, please don't hesitate to let us know.

Sincerely,

Tony Tam, General Manager--Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Apex, United States
1 review
5 of 5 bubbles Reviewed August 19, 2013

Great hotel that had exceptional service. I would definitely stay here again for business or personal reasons. The staff was very helpful and the location was ideal. The rooms were very comfortable, as was the bedding. Highly recommended.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scott R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, August 21, 2013
Dear Scott R from Apex,

Thank you for your recent review of the Hilton Columbia Center. I am so happy that you found the staff, accommodations, and service to be excellent. Our downtown city center location close to the capital and University of South Carolina has made the Hilton Columbia Center a top choice for business and leisure travelers alike. We recently upgraded our hotel with new 42 inch flat screen LCD televisions with an extended high-defination line up, in addition in every guest-room we added in-room safes, refrigerators, charging stations, and new the New Hilton luxury top of bed linens. We are proud to have made the investment in our hotel and will hope that our guests will continue to find our hotel, the best in Columbia.

The Free Times Newspaper just named the Hilton Columbia Center, best lodging in Columbia for the 2nd year in a row. Our on-site restaurant, Ruth's Chris steakhouse, was also just named best steakhouse in Columbia.

If we can ever do anything to enhance a future visit to Columbia, please do not hesitate to let us know!

Sincerely,

Tony Tam, General Manager-Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hurricane, United States
2 reviews
5 of 5 bubbles Reviewed August 19, 2013

The staff was extremely friendly and spoke to my children making them feel valued. Every staff member that we passed exchanged pleasantries with my family. It was a very hospitable environment and stay with Hilton.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Keith V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, August 21, 2013
Dear Keith V from Hurricane,

Thank you for your recent review of the Hilton Columbia Center. I am so happy that you found the staff, accommodations, and service to be excellent. Our downtown city center location close to the capital and University of South Carolina has made the Hilton Columbia Center a top choice for business and leisure travelers alike. We recently upgraded our hotel with new 42 inch flat screen LCD televisions with an extended high-defination line up, in addition in every guest-room we added in-room safes, refrigerators, charging stations, and new the New Hilton luxury top of bed linens. We are proud to have made the investment in our hotel and will hope that our guests will continue to find our hotel, the best in Columbia.

The Free Times Newspaper just named the Hilton Columbia Center, best lodging in Columbia for the 2nd year in a row. Our on-site restaurant, Ruth's Chris steakhouse, was also just named best steakhouse in Columbia.

If we can ever do anything to enhance a future visit to Columbia, please do not hesitate to let us know!

Sincerely,

Tony Tam, General Manager-Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

Stayed at Hilton Columbia for one night in August 2013 on business. The hotel staff is very professional and friendly. Everything at this hotel is impeccable. The room was two double beds, with a spacious and clean bathroom, flat screen tv, small fridge. The price was $179 per night; however, there are six (6) taxes! They are: state sales, state tax "a", city tourism tax, local option tax, Columbia Destination marketing tax and transportation tax, which brought the room to a grand total of $201 for one night. The room smelled a little bit musty but it was not unbearable. The pillows were very flat. The only thing that was wrong with the room is 1) the fridge did not work and 2) the bottom door lock was "off center" and would not latch. There is a Ruth Chris Steak restaurant inside the hotel, which is expensive but has excellent food and great service. There is a secluded and clean pool area and an outside patio area with table and chairs. There is a Five Guys hamburger restaurant across the street a bar. There is a pharmacy, stores and liquor stores about 2 blocks up off the main road. The valets were very friendly to us at this hotel and FAST. No complaints. This is a good, clean hotel.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank vinfamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tonytam, General Manager at Hilton Columbia Center, responded to this review, August 21, 2013
Dear vinfamily3 from Kentucky,

Thank you for your recent review of the Hilton Columbia Center. I am so happy that you found the staff, accommodations, and service to be excellent. Our downtown city center location close to the capital and University of South Carolina has made the Hilton Columbia Center a top choice for business and leisure travelers alike. We recently upgraded our hotel with new 42 inch flat screen LCD televisions with an extended high-defination line up, in addition in every guest-room we added in-room safes, refrigerators, charging stations, and new the New Hilton luxury top of bed linens. We are proud to have made the investment in our hotel and will hope that our guests will continue to find our hotel, the best in Columbia.

The Free Times Newspaper just named the Hilton Columbia Center, best lodging in Columbia for the 2nd year in a row. Our on-site restaurant, Ruth's Chris steakhouse, was also just named best steakhouse in Columbia.

If we can ever do anything to enhance a future visit to Columbia, please do not hesitate to let us know!

Sincerely,

Tony Tam, General Manager-Hilton Columbia Center
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Columbia Center

Property: Hilton Columbia Center
Address: 924 Senate St, Columbia, SC 29201-3158
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Columbia
#12 Family Hotel in Columbia
#14 Business Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Columbia Center 3.5*
Number of rooms: 222
Official Description (provided by the hotel):
Elegant in atmosphere and striking in detail, the Hilton® Columbia Center is ideally located in the center of the financial, entertainment and historic district. Our hotel provides a spacious haven for business and leisure travelers coming to Columbia, South Carolina. Enjoy our graceful combination of historical architectural elements with modern facilities, chic design, and Southern hospitality....Hilton-style. We feature 222 signature guestrooms and suites including 2 Presidential Suites, 12 Executive Suites, and 3 Junior Suites - all surprisingly spacious and inviting. Each of our guestrooms and suites was decorated with warm rich earth tones and elegant dark woods, floor-to-ceiling windows to entice business travelers and vacationers alike. We offer all the amenities needed to ensure an unforgettable experience each time you stay with us. ... more   less 
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Also Known As:
Hilton Columbia Hotel Columbia
Hilton Hotel Columbia
Columbia Hilton

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