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“Nice suite with a poor sofa”

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Residence Inn Columbia Northeast
Ranked #32 of 94 Hotels in Columbia
Certificate of Excellence
indiana
Level Contributor
90 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Nice suite with a poor sofa”
Reviewed June 21, 2013

3 of us had a 2 bedroom, 2 bath suite. It was spacious, clean & comfortable, except the sofa. We stayed in room 204. The sofa needs replaced. It sags. I raised up the mattress and it was awful on the back side. I was surprised to find such a crummy sofa in a nice room.

On the plus side, the breakfast was excellent with lots of choices. Dinner wasn't great, but it was something to eat after a long day.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank mlm26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, July 12, 2013
Thank you very much for sharing your travel experience with fellow travelers. We always appreciate hearing your opinion and ways that we can improve. We constantly strive toward complete guest satisfaction and excellence. Henceforth, we are happy to announce that we will begin a full renovation in August. All furniture (including the sofa beds) will be replaced and updated. I hope that we have the pleasure of welcoming you back in the future so you can see for yourself our dedication to guest satisfaction.

Thank you for choosing Residence Inn by Marriott Columbia Northeast. We hope to see you soon.

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • German first
  • Any
English first
Concord, NC
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 17, 2013

Last Friday we went to the Columbia Zoo and decided to book a room. We decided on this hotel and we were not disappointed. It had plenty of room, was clean and we asked for a full size oven and got that too. You can't beat the price...go through Priceline. It was really a great place to stay.

Room Tip: This is near the highway so if you are bothered by noise ask for a room on the back side of the hote...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank cwjdmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, July 12, 2013
Thanks so much for taking to the time to share your review with other travelers. We are so pleased to hear that you enjoyed your stay in our spacious rooms. We hope you enjoyed Riverbanks zoo, too! Thanks for choosing Residence Inn by Marriott Columbia Northeast. We hope we have the pleasure of welcoming you and your family back next time you are in the area!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, WV
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 8, 2013

This was my first time at a Residence Inn. I was impressed. Had a king bed separate from living area. Got in late and was glad to find microwave popcorn in my room as a snack. They also had a small market area where I found frozen yogurt. That got me till Breakfast. Breakfast is great. M-F evenings they have a small meal. Some nights was hamburgers/hotdogs.but one evening was shrimp alfredo! Very good. They will also do your grocery shopping and deliver to your room. I believe it is free. I didn't take advantage of it. The TV did n't have alot of channels so was not real happy about that.. Also the bathtub drain was very slow. Otherwise, a great stay.

  • Stayed June 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Brenda_Fisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, June 11, 2013
Thank you very much for sharing your experience with other travelers. We are so happy happy to hear that you enjoyed your stay and all the amenities offered. We hope to welcome you back next time you are in the area!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level Contributor
91 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 25, 2013

You've really got to time your arrival in the general area to avoid Charlotte at drive time. We chose, since it was a Saturday and we'd driven enough, to stay in Columbia. The hotel has a full kitchen and that makes it so handy when you want to stay put and make your own dinner. General condition was fine with one evident stain on a chair that probably ought to be attended to. Cleanliness fine. We would stay here again. Breakfast offered the normal fare with great coffee to start the day. Staff all genial.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank mooselymaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, June 11, 2013
Thank you so much for the great review! We are so pleased to hear that you enjoyed your stay. Our spacious suites make a great "home away from home" with full kitchens and great added amenities. We hope to see you next time on your way through. Thanks for choosing the Residence Inn by Marriott Columbia Northeast!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Terre Haute, Indiana
Level Contributor
512 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed May 18, 2013

This is a tricky place to get too as it is off I-77 and near Two Notch and I-20. You see the signs to turn off I-77 for the Residence Inn, but it sits on a side road behind some trees so that you almost miss it. It does sit next door to the Cracker Barrel if that helps.
The staff was very friendly and check-in was quick. My room was spacious. It consisted of a separate bedroom and bath from the living area. There was large refrigerator and a small stove. The hotel will also shop for groceries for you if you provide them a list before 9 am. The desk lamp and the TV remote did not work in my room. I complained to the desk who fixed both promptly.
Near the desk is a section that you can buy beer, drinks, candy, snacks, ice cream, and limited frozen entrees. This hotel offers a free hot breakfast. It was not a bad breakfast compared to some places I stayed. However as I mentioned earlier there is a Cracker Barrel next door if you want something better. In addition on Monday to Thursday in the afternoon they offer a free get together that varies on nights from a spaghetti dinner to hamburgers and hotdogs. I usually filled up at this meal and never had a need to go out for dinner.

Room Tip: The train runs in back of the hotel and the traffic in front. The rooms are somewhat insulated, but...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OrlandoMouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, June 11, 2013
Thank you so much for taking the time to write such a thorough and kind review. We are so pleased to hear that you enjoyed your stay, but apologize that you had troubles getting to the hotel. Our front desk staff is available 24/7 and are always happy to guide guests to the hotel by phone. We hope that have the pleasure of welcoming you back soon.

Thanks for choosing to stay at the Residence Inn by Marriott Columbia Northeast!

Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockwall, Texas
Level Contributor
170 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 17, 2013

This Residence Inn is fine...as long as you don't sit on the furniture. The couch and chair in the living area was so worn out that you sank (no we don't weigh 350 lbs) when we tried to use the furniture. The room was not that clean and combined with the worn-out furniture, it was not a particulary good stay. They have some work to do. One main thing is that no one walks the halls to remove bags of garbage, especially on the weekends so garbage accumulates until the one or two designated persons hauls it to the dumpster...and the trash cans were overflowing. I don't think they have figured out this is a 7 day a week operation (They certainly charge for the room on Saturdays and Sundays), but they act like services are only due Monday through Friday. The front desk staff and dining room attendant were very nice/cordial/helpful.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank dcseny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, June 11, 2013
Dear dcseny,

It is with my sincerest apologies that we did not meet all of your expectations and it is with sadness and regret that my team was not able to sense your discontent and offer their personal service resolution. Furthermore, I do greatly appreciate your honesty and opinioned review.

In regards to the hotel, we stay 100% committed to continually enhancing our hotel; in fact, I trust that you would be highly pleased with the hotel's upcoming full renovation. We recognize that there are great properties in Columbia and we are completely dedicated to frequent improvements of our amenities so that we may strive to meet and exceed every guest’s expectations.

I hope you are able to visit us again as it would be a pleasure to welcome you back and to demonstrate our commitment to excellence. Please contact me directly if you are planning a visit to the area again, and do not hesitate to contact me if I can ever be of any assistance to you.


Yours in hospitality.


Katie Register
Sales Manager
Katie.Register@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio
2 reviews
Reviewed May 8, 2013

This has been our stop on the way to Hilton Head Island for last few years. It is a very clean and friendly place to stay. We like the two bedroom suite, it is very reasonable and a morning breakfast bar is included. The breakfast bar is a quick and convenient way to start off the day of travel.

Room Tip: The upper floor is the best location.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OhioCharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at Residence Inn Columbia Northeast, responded to this review, May 14, 2013
Thanks so much for taking the time to share your review. We truly appreciate it! Thanks for choosing the Residence Inn by Marriott Columbia Northeast. We look forward to seeing you next year on your stop through to Hilton Head!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Columbia Northeast

Property: Residence Inn Columbia Northeast
Address: 2320 Legrand Rd, Columbia, SC 29223-5702
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Columbia Northeast 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Residence Inn Columbia Northeast Hotel Columbia
Columbia Residence Inn

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