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“Nice place 1 staff member not customer friendly”

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Homewood Suites by Hilton Columbia
Ranked #13 of 94 Hotels in Columbia
Certificate of Excellence
Reviewed October 5, 2011

This hotel is in a great location for a visit to the zoo, practically in it's front door. It's also only a 5 minute drive to USC, Benedict College, and Allen University. Hotel is very clean and neat. All of the staff were very pleasant except for the girl the check me in. Situation I booked a king suite on-line and later change it to a 2 double bed suite (at the same rate), @ check in I told the clerk I didn't need the 2 double bed again and would like the King instead. Her response was "well since your reservation is for a 2 bed suite we have to give you that". I was dumbfounded. In all my years of traveling I have never had a desk clerk deny me a change of room status doing a slow season when the hotel was nearly empty. Although this young lady needs to learn a little about customer satisfaction I will still return to this hotel when I'm in the area.

  • Stayed: September 2011, traveled with family
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Thank powellte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded October 10, 2011

“Dear Powelte,

Thank you for sharing your experience with our hotel. Many guests enjoy the conveniences of our location and take advantage of our Zoo and museum packages in addition to our spacious suites, complimentary breakfast, etc. It is important to us that our guests have a rewarding stay and I have taken note about the customer service issue you had. You are correct that many times we can change a room type based on availability and apologize if your needs were not met. I will make sure to address this with our team to improve our response to requests like this. We look forward to your next stay with us and again, appreciate your feedback.”

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612 - 618 of 658 reviews

Reviewed September 22, 2011

My family and I stayed here for a graduation from Fort Jackson. It was a wonderful place. The staff is always there to help anyway they can, directions to any place, recomendations on restrurants. And a very relaxing place to go after long days on Ft.Jackson.

Room Tip: Any room would be fine
  • Stayed: September 2011, traveled with family
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Thank proudgma40rds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded September 27, 2011

Thank you for your positive review! we're happy to hear that you enjoyed your stay with us during Ft. Jackson graduation. Congratulations on your family members graduation and we hope to have you back in the near future!

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Reviewed August 18, 2011

After much research and reading what other customers stated, we decided to stay at this hotel instead of the Embassy Suites where our family reunion was held. Our stay was very nice and quiet, away from everyone. Rooms were very clean, it was like our little apartment away from home. Don't let the old photos of the hotel on the websites fool you. I very picky and usually stay at your 4 or 5 star establishments. This hotel far exceeded our expectation, will stay again.

  • Stayed: August 2011, traveled with family
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Thank MzPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded September 19, 2011

Thank you for your recent stay and Review! We are happy to hear that you enjoyed our hotel. Because of your helpful feedback, we are in the process of updating our hotel photography. Thank you again and will be looking forward to seeing you soon!

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Reviewed June 20, 2011

For a lot less money that the nearby Embassy Suites, which I love, by the way, is this well-managed Homewood Suites. The staff was great, the room quiet, and the price lower than you might expect in the state's Capitol.

  • Stayed: June 2011, traveled as a couple
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Thank DuaneSandul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded July 13, 2011

Thank you for your reveiw. We're glad you enjoyed your stay in Columbia and hope to see you back in the near future.

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Reviewed June 13, 2011

The hotel's general manager (Juan Torres) made an issue very simple to resolve, very hard to resolve; specially when his staff said they would honor a guest's request first thing the next day and then finding out, they never did.
The Hilton corporation has attempted to resolve the issue very diligently but this person does not operate by Hilton corporation standards
If you ever get to stay at this property, make sure your requests to the staff when it comes to invoices, telling you they know how to do it, and/or that the general manager will do it whenever he comes in the next day are completed before you check out and

Room Tip: Choose other hotels in the area
  • Stayed: May 2011, traveled with family
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5  Thank Kiroi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded July 13, 2011

Dear Kiroi,

I appreciate hearing your concern for how your request at our hotel was handled. In our efforts to address the situation, I regret that we did not meet your invoicing needs and I apologize. We understand how your experience may cause you to consider other hotels on your next visit to Columbia, but we would like to extend an invitation to you to try us once again. As part of the Hilton family, the Homewood Suites Columbia, South Carolina strives for excellence in all we do. Please feel free to contact me should you have additional questions or concerns. Thank you again for your feedback.

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Reviewed May 18, 2011

Check-in a breeze , room great size 2-flat screen tvs --we had 2 queens 2 room suite--great kitchen everything there except oven I mean it had table, full size refrigerator, full size microwave silverware ,plates,cups fullsize sink and even two burner stove top---chair and sleeper sofa and computer desk and chair---small closet and needs more light in bathroom --indoor pool was good also because it rained on our night stay ---breakfast was better than most but not cook to order like some at this price range --no pets ---overall a great hotel clean,nice help ,well kept -- a little pricer than other others but sometime you pay for what you get ---I would recommend this hotel

  • Stayed: May 2011, traveled with family
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Thank steelers_jody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SCHomewoodGM, General Manager at Homewood Suites by Hilton Columbia, responded to this reviewResponded July 13, 2011

Thank you for your feedback! We hope you had a great stay in Columbia SC and hope to see you back in the near future.

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Reviewed April 17, 2011

We travel regulary to and through Columbia, SC and the ONLY place we stop for the night or stay when working in Columbia is Homewood Suites 203 Greystone Blvd! The entire staff is very friendly and we always receive a warm welcome--kind of like coming home!
We are a small Company and travel to different location almost weekly and of all the places we stay, this property is at the top of the list!

The only thing we do not like is having to leave!

  • Stayed: April 2011, traveled on business
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Thank LTCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Columbia

Address: 230 Greystone Blvd, Columbia, SC 29210-8005
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Columbia
#8 Family Hotel in Columbia
#9 Romantic Hotel in Columbia
Price Range: $117 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Columbia 3*
Number of rooms: 81
Official Description (provided by the hotel):
Our gorgeous Homewood Suites by Hilton® Columbia hotel is located just three miles from downtown Columbia and exciting local attractions. Whether you’re in town for business or leisure, we offer easy access to major interstate highways and a central location for guests needing a short term or extended stay Columbia hotel. We welcome you to enjoy the opportunity to visit some of the biggest attractions the area has to offer. Whether you'll be in Columbia for a long stay or a shorter visit, hotel guests can choose from an all-inclusive studio suite or one of our two-room hotel suites which feature separate living and sleeping areas. You'll easily be able to spend your time in Columbia hotel working, relaxing or entertaining. ... more   less 
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Also Known As:
Homewood Suites Columbia Hotel Columbia
Homewood Columbia
Columbia Homewood Suites

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