My colleagues and I decided on Carolina's Restaurant for a birthday lunch celebration. Waitress "Ms. Ann" provided poor service at noon on Thursday, December 5, 2013. We are pretty sure we heard her grunt and grumble when more tea was requested for our empty glasses. Also, did the buffet price have an increase lately? I wish there could be a discounted price for just soup and salad only ... these two never disappoint at taste and selection. Beware ... a party of 6 or more will guarantee an 18% gratuity add to your final bill whether the waitress service was up to standards or not. In our case, NOT!! At the time of bill pay, there were guests paying ahead of us and requested the 18% gratuity be removed due to poor service. I started to do the same, but thought " ... tis the season to giving" to Ms. Ann. I think she knew her tip was guaranteed.