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“Disappointed”

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Wingate by Wyndham Columbia/Harbison
Ranked #26 of 94 Hotels in Columbia
GreenLeadersBronze level
El Paso, Texas, Usa
1 review
“Disappointed”
Reviewed June 16, 2013

I booked my room back in May for June 11-14. Called on the 10th of June to confirm my reservation only to find out it was cancelled for some reason. Then to top it off on the 13th I was rudely awakened by a false fire alarm being pulled. Nothing was done to the girls that pulled it nor did the hotel manager offer any apologizes or discounts for the inconvience! And to top it off I got a call on June 11th from the hotel stating they couldn't run my card when the card number they gave me wasn't the card number I have them!!! And to top it off the cable didn't work two out of the three nights I stayed. I would never stay here again!!!

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Molly-jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, June 21, 2013
Dear Molly-jean J,

Thank you very much for taking the time to write a review about our hotel. We strive to offer excellent service and accommodations to each and every one of our guests. Therefore, we are extremely disappointed to hear about the inconveniences that you experienced on this particular visit. We have sent you a private message in hopes that our General Manager can contact you directly about your stay. We would like to collect a few more details about your experience so that we can make necessary changes and improve the overall experience for future guests. Thanks in advance for all of your time. We appreciate it and hope that you will choose to stay with us again in the future so that we can provide the excellent service and accommodations that you and all of our guests deserve.

Sincerely,
Wingate Columbia Harbison Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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  • French first
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English first
Anderson, South Carolina
1 review
Reviewed June 5, 2013

The staff were very friendly and helpful. Anything we needed we got immediately. I will definately stay here again. The room was clean and the bed was comfortable. I couldn't ask for a better place to stay for the price!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristen517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, June 9, 2013
Dear Kristen517,

Thank you very much for the five star review about the Wingate Harbison hotel! We are so glad that you and your friends decided to stay with us during your recent trip to Columbia, SC. We appreciate the kind words about our friendly staff members, clean rooms and comfortable beds. We are delighted to hear that you feel we offer a great value to our guests and we look forward to seeing you again soon!

Sincerely,
Wingate Columbia Harbison Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pikeville, Kentucky
Level 4 Contributor
49 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed June 1, 2013 via mobile

Very nice, clean, free wifi, free breakfast....beds could use updating but they are fair. Very cold AC. Flat screen tv. We would stay again. Has an awesome Fazolis right beside the parking lot. Also lots of other places to eat nearby. Michael was very nice. Paid $84.15

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KG2314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, June 5, 2013
Dear KG2314,

Thank you very much for choosing to stay with us at the Wingate Harbison hotel! We are so glad to hear that you enjoyed our clean hotel, free wireless internet, and complimentary breakfast buffet. In addition, we are glad to hear that you were able to take advantage of our close proximity to local restaurants such as Fazoli’s! Our rates do vary based on dates and availability, so we encourage travelers to contact us as soon as they know their travel dates to make a reservation at the best available rate! Thanks again for all of your time and feedback. We appreciate it and hope that you will come back to see us again soon at the Wingate Harbison hotel!

Sincerely,
Wingate Columbia Harbison Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Columbia/Harbison

Property: Wingate by Wyndham Columbia/Harbison
Address: 217 Lanneau Ct, Columbia, SC 29212-2261
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#7 Green Hotel in Columbia
#9 Best Value Hotel in Columbia
#18 Business Hotel in Columbia
#19 Romantic Hotel in Columbia
#21 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Columbia/Harbison 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Wingate by Wyndham Harbison is located across the street from Columbiana Mall, directly next door to a movie theater and within walking distance to several restaurants! New to the area and located in the Columbiana Center Mall is the Red Robin Restaurant and Dave and Buster's. Guests are welcome to enjoy a complimentary, hot breakfast and use of our outdoor pool, Wi-Fi internet,business center and fitness center. Check out our brand new 32" flat screen TV's! ... more   less 
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Also Known As:
Wingate By Wyndham Columbia / Harbison Hotel Columbia
Wingate Hotel Columbia Harbison

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