We were there with a group of teens traveling on a college tour. The sheets were dirty, there were finder nails found in one of the rooms, pillow cases dirty, some of the shower head had some black stuff on it (I don't want to say it was mold). I wish I could upload photos. They staff was very rude after we express of concerns to them. Not a good stay at all!!!!
Thank you for sharing feedback about your recent stay at our hotel. We truly value feedback from our guests – both positive feedback and constructive criticism. The positive feedback tells us what we are doing well so that we can continue offering the services and amenities that our guests love most. Constructive criticism tells us how we can improve the overall experience for our guests.
Our team strives to offer exceptional service and accommodations to each and every guest that walks into our hotel. When guests bring concerns to our attention during their stay, we do everything in our power to solve the problem immediately.
We are truly sorry that you felt our assistance did not live up to those high standards on this particular visit. We have taken your comments into consideration and shared this review with our management team.
Wingate Harbison Management Team
Had a very good stay here. The front desk and breakfast workers were very friendly and willing to help out on anything. I only wish I had brought my own pillow. If you like firm and tall pillows you're in good shape. Yes, I'm spoiled.
Thank you very much for the five star review about our hotel. We are so glad that you and your family chose to stay with us at the Wingate Harbison for your recent trip to Columbia, South Carolina. We truly appreciate the kind words about our friendly desk agents and our breakfast team. While we are grateful for the compliments, we are sorry to hear that you were not satisfied with your pillow on this particular visit. In the future, if you experience any problems during your stay, please contact our front desk team so that we can do our best to assist you. Thanks again for all of your time and feedback. We appreciate it and hope to see you again soon at the Wingate Harbison hotel.
Wingate Columbia Harbison Management Team