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“HORRIBLE EXPERIENCE !!”

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Wingate by Wyndham Columbia/Harbison
Ranked #21 of 94 Hotels in Columbia
GreenLeadersBronze level
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903 reviews from our community

Traveler rating
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    78
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
Reviewed March 20, 2013

We were there with a group of teens traveling on a college tour. The sheets were dirty, there were finder nails found in one of the rooms, pillow cases dirty, some of the shower head had some black stuff on it (I don't want to say it was mold). I wish I could upload photos. They staff was very rude after we express of concerns to them. Not a good stay at all!!!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerea74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, March 25, 2013
Thank you for sharing feedback about your recent stay at our hotel. We truly value feedback from our guests – both positive feedback and constructive criticism. The positive feedback tells us what we are doing well so that we can continue offering the services and amenities that our guests love most. Constructive criticism tells us how we can improve the overall experience for our guests.
Our team strives to offer exceptional service and accommodations to each and every guest that walks into our hotel. When guests bring concerns to our attention during their stay, we do everything in our power to solve the problem immediately.
We are truly sorry that you felt our assistance did not live up to those high standards on this particular visit. We have taken your comments into consideration and shared this review with our management team.

Sincerely,
Wingate Harbison Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paducah, Kentucky
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 18, 2013

Had a very good stay here. The front desk and breakfast workers were very friendly and willing to help out on anything. I only wish I had brought my own pillow. If you like firm and tall pillows you're in good shape. Yes, I'm spoiled.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy_Gardner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, March 21, 2013
Dear Randy_Gardner,

Thank you very much for the five star review about our hotel. We are so glad that you and your family chose to stay with us at the Wingate Harbison for your recent trip to Columbia, South Carolina. We truly appreciate the kind words about our friendly desk agents and our breakfast team. While we are grateful for the compliments, we are sorry to hear that you were not satisfied with your pillow on this particular visit. In the future, if you experience any problems during your stay, please contact our front desk team so that we can do our best to assist you. Thanks again for all of your time and feedback. We appreciate it and hope to see you again soon at the Wingate Harbison hotel.

Sincerely,
Wingate Columbia Harbison Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithland, Kentucky
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 17, 2013

Every staff member I encountered during my Wingate stay was above bar. The breakfast lady was Superior and so humble. When I thanked her for her extra work, her response was thanks for coming! She was very sweet to be sure our soccer team had food after their 2 early morning games. They arrived back to the hotel right at close of breakfast, but she kept the juice flowing and toaster/waffle iron/ and egg compartment warm for them. It was very nice of her to be so kind to our rowdy team of boys.

Our room was clean, pleasant, and inviting. The television was below par according to my husband,but the cleanliness was wonderful. No hairs in the bathtub or anywhere on the bathroom floor. The housekeeping staff was very friendly, gracious, and patient as we held them up on their normal cleaning routine by waiting to check out until right at 11:00.

My only complaint about this hotel was the parking lights. One of the parking lights was right at my eye level when we turned in for the night. Impossible to sleep the first night with that fluorescent glow shining in the window. By the second night, I got smarter and devised a way to block out the light by pinning the curtain down with a pillow. Much better rest the second night.
My advice would be to not stay on the 3rd floor, street side.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kgardner120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle S, Guest Relations Manager at Wingate by Wyndham Columbia/Harbison, responded to this review, March 18, 2013
Dear Kgardner120,

Thank you very much for the four star review about the Wingate Columbia hotel! We truly appreciate all of your kind words and positive feedback. We are so glad that you and your soccer team were able to join us for breakfast in the mornings. Our breakfast attendant will be delighted to hear all of your compliments about the exceptional service at breakfast. In addition, our housekeeping team will appreciate the kind words about a job well done and friendly service.
While we appreciate all of your positive feedback, we are sorry to hear that there was a light shining in your room as you were trying to go to sleep. In the future, if you have any problems during your stay, please contact our front desk team right away. We will do everything we can to solve the problem for you right away!
We are so glad that you, your family, and the rest of the soccer team chose to stay with us at the Wingate Columbia hotel. We hope you had a successful and fun weekend of soccer! Thanks again for all of your time and feedback. We hope that you will visit us again soon!

Sincerely,
Wingate by Wyndham Columbia Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Columbia/Harbison

Property: Wingate by Wyndham Columbia/Harbison
Address: 217 Lanneau Ct, Columbia, SC 29212-2261
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
#7 Green Hotel in Columbia
#18 Business Hotel in Columbia
#19 Romantic Hotel in Columbia
#21 Family Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham Columbia/Harbison 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Wingate by Wyndham Harbison is located across the street from Columbiana Mall, directly next door to a movie theater and within walking distance to several restaurants! New to the area and located in the Columbiana Center Mall is the Red Robin Restaurant and Dave and Buster's. Guests are welcome to enjoy a complimentary, hot breakfast and use of our outdoor pool, Wi-Fi internet,business center and fitness center. Check out our brand new 32" flat screen TV's! ... more   less 
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Also Known As:
Wingate By Wyndham Columbia / Harbison Hotel Columbia
Wingate Hotel Columbia Harbison

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