The wi-fi did not work well at all in my room. The bed linens had either mites, fleas or some kind of irritation because I woke up with itches. The towels smelled like bleach but were not that clean. The room did not have enough plugs available for personal use--all the lamps were taking up resources. The pillows were too soft and not well supported.
When I was asked how my room was the following morning (after having complained the night before), I responded with the truth and described the above. The manager, a black female whose name eludes me now, said she would not do anything for me and told me I was already getting a discounted rate. When I told her that I would not have stayed at that hotel if someone had paid ME, she was adamantly denying on helping me out.
So, I had to resolve this issue by calling their corporate masters and explaining to them how the manager was unresponsive and had promised to call me when she never did. I ultimately got my refund, but I should not have had to go to such lengths. My goal was simply to get a decent night's rest!
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- Also Known As:
- Country Inn And Suites Columbia
- Country Inn & Suites Columbia Hotel Columbia
- Country Inn Columbia
- Columbia Country Inn