I normally stay at Hilton properties due to how they manage their high quality hotels. We stayed here for two nights (March 1&2). I will start with the positives on this stay. (1) The hotel is new and in very good condition. (2) The front desk staff are very friendly. (3) Rooms are neat and clean.
Now the problems. At 3 am we got a wake-up from a locomotive freight train going behind the hotel. This was not a welcomed wake-up call! Why would anyone place a hotel property next to or near to a train track?
The second issue was the restaurant for breakfast. We found the black cloth napkins dirty or worn each morning we dined at the restaurant. (2) The food bar was not exactly well kept on the second morning. There were eggs on the bread cover that you have to open to get to the bread products. (3) The gentleman that waited on our table purposefully undercharged us for one of the breakfasts hoping to be tipped better. I informed him that we were undercharged and asked for a correction. He looked at me like he was doing me a huge favor and stated "yes, I know I charged you less". I will not go into a lengthy discussion on ripping off his employer...
Looking at our score, this hotel would have scored a "4" if the restaurant was more of a pleasurable experience. I believe fast food restaurants would have given a better experience then what we experienced on both mornings. We did dine the second morning in hopes of a better experience but saw no better cleanliness or service. I believe management needs to beef up the supervision for Saturday and Sunday mornings and insure better "quality control" in the breakfast operations.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Columbia SC hotel (Northeast) is located just off I-77 at exit 19 near the Northeast business district and is conveniently situated just 11 miles from downtown Columbia. This Columbia South Carolina hotel was built with features and amenities to ensure you'll truly have a great way with us including complimentary Wi-Fi, 24-hour business center, meeting space, heated indoor pool with hot tub, and The Great American Grill(R) restaurant. Guests can enjoy staying at The Hilton Garden Inn Columbia SC hotel, where everything is right where you need it. ... more less
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