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“Clean, convenient, attentive pleasant staff.” 5 of 5 bubbles
Review of Hilton Garden Inn Columbia / Northeast

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Hilton Garden Inn Columbia / Northeast
Ranked #2 of 94 Hotels in Columbia
Certificate of Excellence
Leeper
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean, convenient, attentive pleasant staff.”
5 of 5 bubbles Reviewed August 22, 2013

Great place. We arrived late looking for a place to stay after a long days drive. Hilton as usual filled the need providing clean comfortable accomodations with the most pleasant helpful staff. We will return.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Holly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 31, 2013
Dear Holly D,

"Great Place." We could not have gotten a better compliment!! We appreciate your review and thank you for your warm words for our team. We will surely see you on your next visit.

Regards,

Ashish Desai
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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804 reviews from our community

Traveler rating
    627
    127
    35
    11
    4
See reviews for
283
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247
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Deerfield Beach
1 review
5 of 5 bubbles Reviewed August 22, 2013

Great service, pleasant staff, newer hotel. Larger TV (which I use as a second monitor for my laptop). Very clean and comfortable design. Good variety of restaurants, but require 10-15 minute drive. I like Hilton Garden Inn hotels in general, but this one was a step above most others.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Francisco F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 31, 2013
Dear Francisco F,

Thank you for detailed review with so much information in fewer words and for selecting our Hilton Garden Inn Columbia/Northeast. I am glad you were able to take advantage of large 42" HDTV, we also carry full lineup of 40 plus HD channel. Village at Sandhills is located conveniently just a short drive away with access to restaurants, shopping and movies !!!

We appreciate your review and hope to have you with us upon your next trip to Columbia, SC.

Regards,

Ashish Desai, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
5 of 5 bubbles Reviewed August 21, 2013

This past weekend 08/17 - The Hilton Garden Inn hosted my mother's 50th birthday celebration. The service was superb! The Director of Sales, Amber Cobia was most helpful from day one of interest in this venue. The managers and staff who provided service the night prior and during the event were SUPERB! I could have not chosen a better place to host an event.

The rooms were excellent - clean, comfortable and affordable.

I will definitely be using this hotel for future events and stays.

Room Tip: Sign up for HH Honors and you are able to select your room preferences. The hotel will try their bes...
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  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krysjami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 31, 2013
Dear krysjami,

We are delighted to be part of you family celebration and we appreciate the opportunity. Amber is truly very dedicated to meeting our guests' needs and she believes in making the experience go smoothly for each and every guest. F&B team led by Kevin and Jeron are equally up to challenge and they always make sure that expectations are met and exceeded.

We thank you for selecting our Hilton Garden Inn Columbia/Northeast and for posting this wonderful review. We look forward to having you back with us for your future celebrations and accommodations needs.

Warm Regards,

Ashish Desai
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Alabama
1 review
5 of 5 bubbles Reviewed August 18, 2013

The Front desk staff are awesome! Ashish and Kevin were great to work with and went out of their way to get me a great room and whatever was needed. Raven in the breakfeast area was also awesome and very attentive and friendly. Althought I tend to use Marriott's i'll stay at this hotel EVERY time in in Columbia SC for either busines or leisure.

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 76gregs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 31, 2013
Dear 76gregs76,

We are glad you stayed at our Hilton Garden Inn Columbia/Northeast and our sincere thanks to team mate for booking with us!! It is great pleasure to know that guests who are very loyal to another hotel brand enjoyed their stay with us and will come back. All of our efforts are worth it and that is what hospitality is all about. Our team has some fantastic team members; Kevin and Raven are certainly on top their game each and every day.

It was such pleasure to meet you and we hope to have you back with us on your next business trip to Columbia, SC.

Warm Regards,

Ashish Desai
General Manager
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Eatontown, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed August 15, 2013

This Hilton Garden Inn was quite a lovely hotel, very clean and the staff were very friendly and helpful but there are a few things that need your attention when staying there. First, request a room on the back side of hotel if you don't want to hear the noise from the street, and away from the elevators too. There is a train that goes through the neighborhood but only my husband heard it during the night so it was not too much of a problem for me. Second, if you don't like a very hard mattress, find the dials that change the firmness and set them to soft. Lastly, my biggest issue was an odor in our room which seemed to be from either the rugs, fabrics, furniture, or cleaning products that had a mildew-like scent which given the cleanliness of the hotel and it's relative newness, I can't imagine it was mildew or mold. However, it was strong enough that my can of Lysol and my perfume could not correct it and it kept me up most of the night. I am sure that the management of the hotel will investigate this, since they did seemed to be very attentive and concerned that our stay was satisfactory. I would recommend this hotel as long as you are aware of these issues, since for me having a clean place to stay is important and that I can assure you is the case here.

Room Tip: Choose a room on a higher floor, away from elevators and on the back side of hotel away from the str...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank a-picky-lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 16, 2013
Dear a-picky-lady,

We thank you for selecting our property and for taking time to post this review to let us know how we are doing. We truly believe in providing all of our guests with the value and hospitality that Hilton is known for. Our team is committed to put forth nothing but the best for our guests and we take all comments and concerns very seriously from our guests.

Noise can be an issue if some is a light sleeper; however, the street in front of the hotel is generally very quiet after the evening rush. Upon your next visit please request a room on the front side, you may find it surprisingly quiet. There is a train that passes; however, very few guests have motioned it to us that they were bothered. I can understand how our GSS mattress can be a bit firm if someone is used to a a spring mattress, however, with the adjustment to soft, it will mold to body for both sleepers as the mattress can be adjusted for both sides.

I want to assure you that the odor is not from the mold/mildew. Our housekeeping team does a fantastic job in keeping our rooms ultra clean as we are ranked among the best in the brand. We have done some searching and found that the odor is caused from the a/c unit. The units are controlled with an energy saving thermostat and it will not run when room is not occupied. If a room goes unoccupied for a couple of days and temperature is maintained, the unit will not run at all causing a stagnate air and may produce an odor. Our engineering department tries their best to stay on top and we wash the units at least twice a year to keep them clean. We are one of the very few hotels that I have come to know that actually wash their a/c unit filters upon every check-out.

Your input is very valuable and I will be sure to share it with our team. We care about our products and services very much and I would welcome any suggestions you may have for us. Our team takes pride in what we do and we like hearing from our guests as it is the best way to learn and improve. Please feel free to reach out to me directly at 803.807.9015 or via email at GM.Columbia@HotelEvolution.net. Thank you again and we hope to have you back with us!!

Warm Regards,

Ashish Desai, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 15, 2013

The customer service, and overall facility was absolutely superb. The staff was very attentive, and the quality of food at the onsite restaurant was great. The room was very nicely decorated,and the bed was very comfortable. I will definitely stay here again, when visiting friends in Columbia. Keep up the good work Hilton :-)

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Divacrew1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 16, 2013
Dear Divacrew1,

We appreciate your warm words for our Hilton Garden Inn Columbia/Northeast and our team. We thank you sincerely for choosing our property and for posting this wonderful review on Trip Advisor. Our team strives to provide each and every guest the perfect stay. We will be surely awaiting your arrival on your next visit to Columbia, SC.

Regards,

Ashish Desai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed August 14, 2013

We were on a road trip down the east coast, we just left a hilton garden inn in Virginia and decided to try another as we were impressed with the first one.
On arrival we were greeted and checked in by friendly staff members. The room was large and clean, with a big bathroom.
Our dinner was delicious and the hotel accommodated all our requests. One of our party is gluten free and we were helped and well looked after by Turquoise a friendly member of staff.
Overall this hotel is great and can't wait to try the pool and jacuzzi facilities in the morning.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Weypuss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMColumbia, General Manager at Hilton Garden Inn Columbia / Northeast, responded to this review, August 15, 2013
Dear Weypuss,

Many thanks to you for being such a loyal guest with Hilton Garden Inn brand and for choosing our property on your road trip. I’m pleased to hear that you had a wonderful welcome at our property and enjoyed your room. Our restaurant team does a wonderful job in the evening and I’m glad that they were able to accommodate your special need. I will be sure to share your comments with Turquoise.

Hope you had a chance next morning to try out our indoor heated pool and Jacuzzi, if not then you know where to find us as the pool and Jacuzzi both our opening year around. We will see you on your next will trip through Columbia, SC.

Warm Regards,

Ashish Desai, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Columbia / Northeast

Property: Hilton Garden Inn Columbia / Northeast
Address: 8910 Farrow Road, Columbia, SC 29203
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 94 Hotels in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Columbia / Northeast 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Hilton Garden Inn Columbia SC hotel (Northeast) is located just off I-77 at exit 19 near the Northeast business district and is conveniently situated just 11 miles from downtown Columbia. This Columbia South Carolina hotel was built with features and amenities to ensure you'll truly have a great way with us including complimentary Wi-Fi, 24-hour business center, meeting space, heated indoor pool with hot tub, and The Great American Grill(R) restaurant. Guests can enjoy staying at The Hilton Garden Inn Columbia SC hotel, where everything is right where you need it. ... more   less 
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