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“Not a world class customer service”

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Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson
Ranked #45 of 94 Hotels in Columbia
Dallas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a world class customer service”
Reviewed May 19, 2013

The hotel room was clean & comfortable.
When we arrive to check-in there was a question regarding the cost, the desk clerk didn't explain to us the total cost she was rude & cut us off while we were trying to explain other than that everything else was great!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
1 Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Jersey City, New Jersey
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 15, 2013

We were in town for USC Graduation. Service during check in was very nice. They allowed us to gather in lobby (about 10 of us) to socialize, as long as we kept the noise level down. We forgot to pack some clothes that we had put in the closet. We called the next day and they found the clothes and held them until we could have someone pick them up. Very nice! The room was average, not super clean. Walls are thin - we could hear the people next door. Breakfast was OK - would be nice if they offered some sort of protein, like hard boiled eggs.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scubatude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roger T, General Manager at Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson, responded to this review, May 31, 2013
We are pleased you enjoyed your stay. We try to cater to the families of the soldiers and do our best to make you feel at home and part of OUR family!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson

Property: Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson
Address: 7504 Garners Ferry Rd, Columbia, SC 29209-2628
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#8 Best Value Hotel in Columbia
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham Columbia/At Fort Jackson 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Microtel Inn And Suites Fort Jackson
Microtel Inn & Suites Fort Jackson Hotel Columbia

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