So I am a regular to Bombay Grill just because I LOVE their Malai Kofta, but this night I just had it with their awful service. As soon as my husband and I walked in, the owner (the Indian lady) was having a full on conversation to one of the customers as they were leaving and tells her little daughter (she is probably around 7 or 8 years old) to seat us (which I think is totally unprofessional). Usually everytime I go there she always has two of her daughters running around playing around the restaurant and I think that just looks unprofessional.
When we were ready to order, I tell them I want my food 6 on the scale 1-6 (as I get it regularly). And my husband tells her that he wants his food 10 (super spicy). When we get our food, my food is hot as my husbands and I could hardly eat it!!! I drank all my water and had to drink all of my husbands because they never came to fill our water cup since we first sat down! I literally got up with both of our cups to ask for some water and as I do so, I see her just standing there bored (when she could have came check up on all her customers to see if they need water or any other assistance).
Also when one of the workers came to give us our food, he is standing right in front of our table with our food on the serving tray and yelling something to another worker across the restaurent for something small and as he is doing so, he was spilling around 1/5 of our food onto the trey!!! I was mad bc i felt like a lot of the gravy spilled out (which is the best part). And towards checking out, I see the hispanic worker lady eating her food and licking her fingers and then grabbed the to go boxes for another customer with her licked fingers touching inside of the to go box, which totally disgusted me! Also my husband saw her poor a water from a glass (im guessing from one of the customer's?) back into the water pitcher!!! After seeing these things, I wonder how are things in the back. I mean I LOVE their food, but I definitely will not be coming back here again when I can get much better service right down the road at another Indian restaurant which is equally as good in food.
I recommend not going to this restaurant at all by any means!!!! These people do not understand the meaning of good customer service or hygiene!