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“Good location - needs upgrade” 3 of 5 stars
Review of Carolina University Inn

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Carolina University Inn
Ranked #72 of 96 Hotels in Columbia
Ballwin, Missouri
Level Contributor
83 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good location - needs upgrade”
3 of 5 stars Reviewed June 11, 2014

This hotel is in a good location - not walking - for conducting any business in downtown Columbia. The hotel staff is exceptional! From checking in to asking for directions to letting me check out late - they were all wonderful - hence the 3 stars. The rooms are in need to repair and upgrades. Wallpaper peeling, TVs that are small and not HD and 2 packets of decaf and 1 of regular? Really? The restaurant service was poor ("Forgot to turn on the stove to cook my breakfast?") and results were at best ok. I got a great price compared to other places that made it worth it.

Room Tip: Rooms on the "interior" may be quieter - I asked for a quiet room - I was on the street an...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rslopez1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Nashville, Tennessee
Level Contributor
133 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 28, 2014

I stayed at the Clarion on a business trip. The room was comfortable and at a good price. Everyone I dealt with was very friendly and wanted to be accommodating. However, their seems to be a lack of either communication or infrastructure to make this a truly well run hotel. There was no chair at the desk in my room and I needed to do work. Upon check in I notified a gentleman with a clip board going around checking rooms. He indicated a chair would be brought up right away. An hour later, no chair. I called the front desk. I was told a chair would be brought up right away. An hour later, no chair. I went down to the front desk 3 times to inquire about a chair. Four hours after check in, an uncomfortable straight back chair was finally delivered to my room (all my colleagues rooms had adjustable, rolling chairs for their desks). This is only one of the instances where stuff was either not done or done extremely slowly. Everyone was very friendly but somehow the place is not efficient. Thus, I cannot give this place 5 stars. Still, my room was comfortable, I slept well, and the price was very modest. So, I would give this place another chance. I just wouldn't use them if a lot of logistical issues were involved, such as for a wedding.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank WGJ49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Royal, South Carolina
Level Contributor
68 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 17, 2014

Stayed recently for downtown convention. The room was large, clean and the wait and front desk staff were friendly, helpful, and very accommodating and efficient. The price was very good also and they gave you great tips on local sites to wine, dine, and tour. Definitely return. Only negative is not really equipped for easy handicap access and could use some updating.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank earthauburnred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ocean Isle Beach, North Carolina
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed May 12, 2014

When you see the brand name "Clarion" you expect certain things, friendly and helpful staff, good locations and a quality room. This Clarion fell way short on the room quality part. My husband and I were in town for our Anniversary. We checked into the hotel, then went straight out to a restaurant. We didn't return to the hotel until much later in the evening. Had we gone to the room right after check in we would have left and gone somewhere else. To begin; the electric panel on the door that activates the lock was exposed and you could see the batteries(only a clear piece of plastic protected them), there was a gap at the bottom of the door that was quiet large and you could see the walkway outside the door from inside the room though it, the carpet was stained and dirty looking, the smoke alarm was dangling from a wire, the ceiling tiles had quiet a few water stains, the bathroom was the worst with dark stains embedded in the floor tiles(don't even want to know what did that) and black mildew in the shower grout, when my husband turned on the water to the shower he was sprayed on the back of his head because the control to regulate the water from the shower head to the tub did not work. Very poor reception for the TV. But, surprisingly the beds were clean and very comfortable. I was expecting with the condition of the room that it would be a loud night, but it turned out to be very quiet. I hope my room was the exception and not the rule of this property and I will examine a room from now on before I sign the credit card. Not how I wanted to spend my anniversary night out of town.

Room Tip: Examine rooms here before you give them you credit card.(Especially if its Rm 106)
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Pamela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 12, 2014

My husband and daughter stayed here April 11 and 12th for USC accepted students weekend. We chose it for the close proximity to the University. Never again! The room was dirty. The bathroom filthy, with mold, mildew, and stains on the toilet seat. The sink didn't drain, and when they reported it they were told "Yeah, we know." but NEVER fixed it. It also smelled mildewy. Stay elsewhere, this is not worth it. There is no breakfast. We stay at comfort/clarion hotels often when traveling. This was the worst ever.

  • Stayed April 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Pattiwig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 7, 2014 via mobile

Held a business reception and booked several rooms here. The service was exceptional. However the room had some issues with some cleaning. There was mildew around the sink and tub drained poorly. Overall it's very convenient and not horrible. The beds were very comfortable and again, the front staff were awesome. I'll be back !

Stayed May 2014, traveled on business
Helpful?
Thank Treerollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 13, 2014

Staff were courteous without being over-friendly. There was no waste paper bin in the room and the second day there was no breakfast menu supplied. When I inquired at the office for one, they couldn't locate one and advised that breakfast could be had at the buffet.
The bathtub had obviously not been cleaned for some time as there was a greyish-black sludge hardened in the bottom of it. I managed to remove quite a bit of it myself by rubbing it with my foot .. not very hygienic !!
There was no fridge, no soap or safe in the room and the wi-fi failed to work for more than 30 seconds at a time, if at all. As the price was over $200 per night, I found it to be not even close to having value for money. The rooms are dated with the only redeeming features being that the location was central for the purpose of my visit and the staff who delivered breakfast to the room were very courteous and helpful.

Room Tip: The bathroom needs to be cleaned DAILY. Staff should be supervised to ensure rooms are serviceable...
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  • Stayed April 2014, traveled with family
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Gil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carolina University Inn

Property: Carolina University Inn
Address: 1615 Gervais St, Columbia, SC 29201-3413 (Formerly Clarion Hotel Downtown)
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #72 of 96 Hotels in Columbia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carolina University Inn 3*
Number of rooms: 87
Official Description (provided by the hotel):
Welcome to the Carolina University Inn located in the heart of Downtown Columbia. Travelers of all needs can take advantage of our one of a kind property located in the business, financial, and entertainment district of downtown Columbia. Unique local restaurants, boutique shopping, and exciting night life are all located within a one mile radius. The brand new USC Law School opening in Fall of 2017 is just across the street from the hotel's front door and a short walk from where you can discover everything the University of South Carolina campus has to offer. We take great pride in our Gamecocks here in Columbia. Williams Brice Stadium is a short 2.9 mile drive where you will experience college football here in Gamecock Country! Breathtaking views of the South Carolina State House are blocks away on Gervais Street. The South Carolina State Museum and Museum of Art are conveniently located downtown offering a taste of our local culture. Take the family on a delightful educational adventure to the Riverbanks Zoo and Garden or the Edventure Children's Museum, both located within 5 miles of the hotel. ... more   less 
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Also Known As:
Clarion Hotel Columbia
Clarion Columbia
Columbia Clarion

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