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“In serious need of a cleaning”

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TownePlace Suites Columbia Southeast/Fort Jackson
Ranked #14 of 94 Hotels in Columbia
Certificate of Excellence
GreenLeadersBronze level
Sumter, South Carolina
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“In serious need of a cleaning”
Reviewed May 21, 2012

Last weekend my wife and kids stayed at this hotel while we went looking at houses to buy. The check-in clerk was awesome and proficient but getting to my room I realized that there was a mix up, there was only one bed. The clerk quickly fixed the problem and upgraded my room to a two bedroom suite which was great but then the fun started. While getting ready to put the girls to bed that night we pulled out the sofa bed and there was what appeared to be a BLOOD stain on the matress, absolutely disgusting. I brought this to the attention of the front clerk but he couldn't do anything because he was the only one working at that time, which is understandable. Sometime during the next day, while we were out, they replaced the mattress (before I could get a picture) but then we found a sandal and some cat toys under one of the beds. I began to seriously question the cleaning teams ability to do their jobs. Overall the room was good but seriously, there was a stain on the mattress and stuff left behind by the prior guests. Unsatisfactory. Also, the shower curtain had mold on it and the carpeting was in serious need of a cleaning.

Room Tip: Inspect the room prior to unpacking.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank recon626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, May 24, 2012
The TownePlace Suites/SE/Fort Jackson is very concerned about your recent stay at our property. Please know that we take all guest comments seriously and have taken multiple steps to correct all the housekeeping issues that have been mentioned in your comments on TripAdvisor. Upon check-in to our hotel your reservation was for a standard king room on Marriott Reward Points. You discovered that your reservation would not allow you to upgrade to a two bedroom suite. Our Front Office Manager, Cameron, was able to accommodate your request in a timely manner. When you informed Cameron about the stain on your mattress - it was discovered to be a small area on the couch and not the mattress as you stated in your comments. As an immediate solution that night we offered to move you and your family to another room , but you declined and remained in this room for your two day stay at our hotel. Later we learned that you had unauthorized pets in your room. We do welcome pets, but require payment for the pets upon arrival at our hotel. After we discovered that 2 pets were in the room we charged this to your room.

We strive to provide the highest quality service to our guests and appreciate your patronage. Please know that we are always working to improve our services and provide the highest quality accommodations possible at all times.

Sincerely,

Mary Medlin
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Any
English first
Puyallup, Washington, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 21, 2012

My family stay there for 3 months while my husband was going to school at the military base. The staff was warm and friendly to my family -- expectedly to my children. Traveling was a special need child is difficult but they were understanding. My husband is now back and the staff remember him and asked about my children. I could give this hotel a 10 +++. Great staff and very clean hotel.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Desiree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, May 23, 2012
Thank you so much for sharing your review with our hotel. The TownePlace Suites wants all of our guest to feel as you have expressed to our staff that we made your first stay very comfortable and the children loved our staff. 100% Guest Satisfaction is what we are known for in the Marriott Brand and we are so happy that we made your stay a memorable experience.
Our team wants your family member to feel that the TownePlace Suites is their home away from home and if there is anything that we can do for him, please let me know.

Also, I know that he has a birthday this week and the TownePlace Staff wants to wish him "Happy Birthday!"

Sincerely,

Mary Medlin
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 5, 2012

We stayed at TownePlace Suites while we visited our son during graduation ceremonies from Army Boot Camp at Ft. Jackson. Friendly and helpful staff, nice complimentary breakfast, great exercise room. Peppermint patty in the room a nice touch but I had to fight my husband for it.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lindalewis47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, May 7, 2012
Thank you for such a wonderful compliment that you expressed concerning your stay at the TownePlace Suites by Marriott/SE. Our staff recently won the Silver Circle Award by Marriott for the outstanding performance that we have given to our many guests while visiting in the Columbia area. Our Peppermint Patty and our card of thanks is only one way that we express to our guests a "Thank You" for choosing our hotel. 100% Guest Satisfaction is what makes our hotel your home away from home. Enjoying our DeLuxe Breakfast is a great way to start each day, along with enjoying our exercise room.
Please express to your son that we are very proud of him for choosing the serve our country in the US Army. Congratuations for completing his first step to a wonderful future........

Again, thank you.

Mary Medlin
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Ontario
Level Contributor
46 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 24, 2012

Stayed for one night in transit to Disneyworld for March break. Had two suites, including 2/3 bedrooms. Very spacious, clean and functional. Perfect for a large family. Complimentary breakfast was near-perfect, staff efficient and friendly. Pool was not yet opened for the season but the exterior recreation patio was nicely furnished with a fire pit. Even though the hotel was close to the highway, it was relatively quiet. The windows were a bit thin so exterior voices could be heard but not a huge deal. Windows did open which was nice to allow in fresh air.

The location is ideal to on and off the highway, however, the hotel is tucked down a service road (along with a couple of competitors) that is not easily spotted without having eagle eyes, and with a bit of traffic can be a bit of a challenge to navigate to and fro. Better signage would be helpful. Lots of eateries and shopping (for groceries) nearby.

Would stay here again. Excellent value for the money.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 1stclasspreferred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, April 25, 2012
We were excited to hear that during your stay at the TownePlace Suites you found our hotel to be a "Solid Product" for your family during your travel on spring break. The team members of our hotel greatly appreciate all of our guests and the reviews that they share with our team. We strive to assure that from when you arrive at our hotel to check-in or enjoying our Deluxe Breakfast makes your stay enjoyable and a memorable experience. Our patio offers our guests a way to relax either by the firepit or a game of baseketball with the family. With the change of the season we just recently opened our pool for our guests to enjoy during the summer months.
Again, we are very pleased that you choose the TownePlace Suites by Marriott for your home away from home while you and your family were traveling and I will share with our team members your wonderful review of our hotel.

We hope that you had a great vacation and look forward to seeing you or your family in the near future.

Mary Medlin
Director of sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, Ohio
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 7, 2012

We stayed 3nts while going to the Master's Practice Rounds in Augusta, GA. This hotel is GREAT!!! The staff is OUTSTANDING.....Cameron is the Best/He went out of his way to make sure we were satisfied with everything and printed out directions for a restaurant about 10min away. The hotel has an outdoor pool,( which was open ), a firepit and basketball court. It also has a workout room and guest laundry. The rooms are clean, bright and big!!! They offer a free continental breakfast which has a few hot items. My only suggestion when we left was that a mirror is needed in the bed/dressing area.

Room Tip: Ask for a higher floor, away from the elevator.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RitzMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, April 11, 2012
The TownePlace Suites by Marriott was excited to know that during your stay not only was our hotel clean, but our staff was able to assist you with your needs during your stay. Our Deluxe Signature Breakfast is a great way to start the day. I hope that you were able to enjoy our firepit during the evening hours. Cameron is an asset to our hotel and we are very proud of him and each one of our team members for making the TownePlace Suites by Marriott to be ranked by TripAdvisor in the top five hotels in the Columbia, SC area. If you or your family are traveling in our area in the near future, please allow our hotel the pleasure of making your next reservation. Again, thank you for all the kind words that you expressed concerning your overall stay with us.

We look forward to seeing you in 2013 for the Master's Tournament!!!

Mary Medlin
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honeoye Falls, New York
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 5, 2012

other than the walls being a little thin..everything neat, clean and ample.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bobnag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, April 6, 2012
Thank you for staying with the TownePlace Suites by Marriott/SE/Fort Jackson. We do want each guest to be comfortable during their stay. Our team works very hard to maintain a beautiful and clean hotel for our guests whether it is for one night or a long term stay, we make each room comfortable for our guests. I will pass along to our team your kind words about your stay. Again, if you are in our area in the near future, please allow our hotel to accommodate you with making your next reservation at our hotel.

Have a great day!

Mary Medlin
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Level Contributor
155 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed April 3, 2012

How rare is it that you get to say you get more than your money's worth? This hotel is very reasonably priced for what you get. The rooms are a little small and the walls/floors are thin. We had people above us our first night who were up at 2:00 a.m. and I could hear them opening and closing doors and drawers and talking. However, we asked to move the next day and were accommodated very graciously. They even offered to move our stuff since we were headed out for some sightseeing. The breakfast was good, as long as you got down early enough to get some (we made the mistake of getting there too late and there wasn't much left but the gal happily went and got us some milk so we could at least have some cereal). Another impressive thing about this staff was how they knew what was going on in the area. They warned us about a big crowd one place we planned that we never would have known about and let us know about a $1 admission museum. I have stopped expecting this from hotel staff, it seems to be so rare anymore for front desk personnel to know about the area in which their hotel sits, but this crew proactively provided us information. The only con really (other than the thin walls/floors which got resolved for us at least) was the kitchen. Our first room didn't have a full place setting (even though it was a two bedroom) and our second room had dirty coffee cups in the cupboard. The staff made it and earned the high rating I am giving.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WorkingTravelMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, April 4, 2012
Dear Gwillwood,

The TownePlace Suites by Marriott/SE/Fort Jackson takes pride in every review that we receive from our guest after they depart. Your words of "Worth more than you pay" only shows that our team members were here to help during your stay, and to also make your stay an experience to remember. Our city has many places of interest for our guest to visit while they are in town and I am excited to know that our "Front Desk Staff" was very accommodating with directions and places to visit. Our team members take pride in our hotel and accommodating you with your move to another room was only one of the ways that we want to show you our Southern Hospitality during your stay. Please let me apologize that the room was not set up with enough glasses, but I will assure you that upon your next stay with our hotel we will have everything in place for you.

Again, thank you for sending a "Ray of Sunshine" to our team members for being here for you...

Have a great day!

Mary Medin/Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Columbia Southeast/Fort Jackson

Property: TownePlace Suites Columbia Southeast/Fort Jackson
Address: 250 E Exchange Blvd, Columbia, SC 29209-2172
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Columbia
#6 Green Hotel in Columbia
#10 Business Hotel in Columbia
#21 Romantic Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Columbia Southeast/Fort Jackson 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
If you’re looking for hotels in Columbia, SC, you'll love the neighborhood-style living and great value of the new TownePlace Suites Columbia Fort Jackson. Our all-suite, extended stay Columbia, South Carolina hotel is minutes from Fort Jackson and the University of South Carolina - home of the Gamecocks. We're also near Colonial Center, Williams-Brice Stadium, and the SC State Fair. Here on business? Our Columbia, SC hotel is close to Shaw Air Force Base, Providence Hospitals, McEntire Joint National Guard Base, Sysco, and the Dorn VA Medical Center. Every suite features complimentary high-speed wired and wireless Internet access, fully-equipped kitchens, 32" flat-screen HD TVs, and luxurious bedding. Start each day with our complimentary deluxe continental breakfast. Make yourself at home in our pool or fitness room, on our sport court, or in our BBQ/patio area. And bring your pet - we're a pet-friendly hotel! Few hotels in Columbia, SC can beat our warm hospitality, so book your room today! ... more   less 
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Also Known As:
Towneplace Suites By Marriott Columbia Se/Fort Jackson Hotel Columbia
Towneplace Suites Columbia

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