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“Not as happy as others but okay”

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TownePlace Suites Columbia Southeast/Fort Jackson
Ranked #14 of 94 Hotels in Columbia
Certificate of Excellence
GreenLeadersBronze level
New Orleans, Louisiana
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not as happy as others but okay”
Reviewed January 27, 2012

I did not find the clerks to be as enthuastic as some other members noted. They basically did their job and nothing more. The breakfast was mediocure and nothing more. I would stay again but don't plan on visiting that area in the future. My stay was for AIT graduation for my son.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shortstory58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 29, 2012
Thank you for sharing your recent review of the TownePlace Suites by Marriott. Your experience was not what we expect of our Marriott property because we stand by our brand and should always be able to accommodate our guests with 100% satisfaction during their stay. Our staff wants to make sure that all of our guests receive the same customer service as other guests have experienced during their stay at the TownePlace Suites. We hope that your recent stay will not discourage you from choosing our hotel in the future. As we know that our guests service is significantly above what you experienced . Our Deluxe Breakfast is a favorite of our guests and I hope that upon your return stay we can make it more enjoyable.
If the need arises in the future, please allow the TownePlace Suites to accommodate your hotel needs.

Again, thank you for sharing your experience with our staff!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 reviews from our community

Traveler rating
    249
    90
    18
    7
    3
See reviews for
180
51
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82
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Any
English first
North Carolina
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed January 17, 2012

When our family travels, I usually try and stay at a TownePlace Suites or Residence Inn, 2 bedroom suites so the kids can have their own bedroom. This location didn't disappoint. We had a nice corner suite and the layout was great. Kids particularly enjoyed the breakfast and the basketball court outside, as did I.

Chairs and sofa in the living area were not very comfortable, but functional. Heard more noise from neighboring suites than I normally remember at these hotels and the hotel location was not great either.

However, overall, we enjoyed the room and the ameneties it had. I would not hesitate to stay there again when we come down for our next trip.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ncgator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 18, 2012
Thank you for your recent review of your stay at the TowePlace Suites by Marriott. It gives our staff great pride when we hear that we met the needs of our guests during their stay. For our staff, 100% satisfaction is what we strive to accomplish while you are staying with our hotel.
Our signature Deluxe Breakfast is a wonderful way to start the day and I am excited that you and your children enjoyed it, along with a round of Basketball with the family!

Again, "Thank You" for choosing the TownePlace Suites/SE/Marriott and if you are traveling in our area again, please give our staff the opportunity to make our hotel your home away from home...

Have a great day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 10, 2012

This is a beautiful new product with great amenities. The room was spacious and it was great to have a sitting area as well as a kitchen. The staff was wonderful as well. The team went above and beyond to ensure we felt welcomed. I won't hesitate to stay here again when I'm in the Columbia area!

Stayed January 2012, traveled as a couple
Helpful?
2 Thank Ruth Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 11, 2012
Thank you for choosing the TownePlace Suites for your hotel accommodations. Our staff strives to provide a wonderful experience during your stay.. Providing excellent customer service to each guests truly makes our guests feel at home during their stay and with the wonderful compliment that you gave our hotel, this only shows that we meet your needs during your visit.

If you are in the Columbia area again, please allow our staff to make your reservations. Again, "Thank You" for the wonderful compliments that you shared with our staff!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northeast Ohio
Level Contributor
124 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed January 10, 2012

Great place for a stopover on the way between northern midwest and south florida. New, fresh, clean with a courteous and efficient staff. Contemporary decor. Pet friendly ! Easy access off and back onto 77, with restaurants and gas stations close nearby. We were surprised that they served a full breakfast as this was not advertised on the Marriott reservation site. Overall great for our overnight stop.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BCC3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 11, 2012
Our staff takes pride in our hotel and with your wonderful compliments it truly shows that we pleased our guests during their stay. The Deluxe Breakfast is a signature for the TownePlace Suites/SE and I will update our information on the Marriott website concerning our Deluxe Breakfast so that every guest will be able to enjoy this wonderful breakfast as you and your family did.
Again, "Thank You" and we hope that you are in the area again, you will make us your home away from home!

Have a great 2012!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, West Virginia
Level Contributor
105 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed January 8, 2012

Stayed there on the way to Miami and it was GREAT! Extremely friendly atmosphere and very very clean hotel. A positive experience is the best way to describe this place.

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Goerniego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 10, 2012
Thank you for the compliment that you gave to the TownePlace Suites by Marriott. Our staff strives to make each guests comfortable during their stay and I know that we met your expectations. Cleaniness and customer service is why our guests let us know that they had an "awesome" stay with our hotel. Again, thank you for staying with our hotel..
If you or your family are in our area in the near future, please join our staff for your overnight visit!

Travel Safely.....
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williston
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2012

My husband and I, along with our 2 small dogs, stayed at this new & beautiful hotel for the week of Christmas. The staff could not have been nicer! Everything from the original booking, to the use of the Banquet Room for our Christmas Eve dinner, could not have gone better. It was exceptionally clean and cozy, and each member of the staff did everything they could to make sure we felt at home. I fondly remember each of them - Mary, Virginia, Cameron, Adam and a couple more whose names I didn't get - all were helpful and accomodating. The hotel was not huge, which made it easy to get around in to see the rest of our family. Our family played games on Christmas Day in the seating area, and truly enjoyed our visit. We would most definitely stay there again.

Room Tip: We were on the 1st floor, near the end which meant near a door to take the dogs out for a walk - exc...
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marti B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 6, 2012
I want to take a moment to say "Thank You" for your kind words on your stay at the TownePlace Suites by Marriott. We are very pleased that you had such a great experience during your stay. Our staff and myself strive to provide the highest quality service to all of our guests and we appreicate hearing from you. I hope that on your return visit to our area that you will again let us "make you and your family" feel at home at the TownePlace Suites!


Again, "Thank You"for choosing the TownePlace Suites for your hotel needs!

Sincerely,

Mary Medlin
Director of Sales and Catering
TownePlace Suites/SE/Fort Jackson by Marriott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, VA
Level Contributor
151 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 2, 2012

Great location off the interstate. Best hotel breakfast I've ever had. Located 5 minutes from great shops and restaurants.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mary M, Director of Sales at TownePlace Suites Columbia Southeast/Fort Jackson, responded to this review, January 3, 2012
Thank you for staying with us and making TownePlace Suites/SE your choice hotel while traveling thru Columbia SC We are delighted to know that we meet your expectations during your stay. Our hotel takes pride in our Deluxe Breakfast each day that we serve to our guests and we are happy to know that you and your family enjoyed it.
Thank you for sharing the "Great Compliment" on our hotel and our Deluxe Breakfast. We hope to see you on your return visit thru Columbia! Travel Safely.

Have a great day...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Columbia Southeast/Fort Jackson

Property: TownePlace Suites Columbia Southeast/Fort Jackson
Address: 250 E Exchange Blvd, Columbia, SC 29209-2172
Phone Number:
Location: United States > South Carolina > Columbia
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Columbia
#6 Family Hotel in Columbia
#10 Business Hotel in Columbia
#21 Romantic Hotel in Columbia
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Columbia Southeast/Fort Jackson 2.5*
Number of rooms: 91
Official Description (provided by the hotel):
If you’re looking for hotels in Columbia, SC, you'll love the neighborhood-style living and great value of the new TownePlace Suites Columbia Fort Jackson. Our all-suite, extended stay Columbia, South Carolina hotel is minutes from Fort Jackson and the University of South Carolina - home of the Gamecocks. We're also near Colonial Center, Williams-Brice Stadium, and the SC State Fair. Here on business? Our Columbia, SC hotel is close to Shaw Air Force Base, Providence Hospitals, McEntire Joint National Guard Base, Sysco, and the Dorn VA Medical Center. Every suite features complimentary high-speed wired and wireless Internet access, fully-equipped kitchens, 32" flat-screen HD TVs, and luxurious bedding. Start each day with our complimentary deluxe continental breakfast. Make yourself at home in our pool or fitness room, on our sport court, or in our BBQ/patio area. And bring your pet - we're a pet-friendly hotel! Few hotels in Columbia, SC can beat our warm hospitality, so book your room today! ... more   less 
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Also Known As:
Towneplace Suites By Marriott Columbia Se/Fort Jackson Hotel Columbia
Towneplace Suites Columbia

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