My daughter is a student at USC in her second year and I visit her every other month for a few days. I have been staying at another hotel in the area but decided to try the Staybridge Suites. I made my reservations over the phone. My mother is handicapped so I asked for a room on the ground level. When I checked in I was told there was no note in here about her being handicapped and they had nothing available on the ground floor. (The hotel did not look that full) I was told our room was on the 3rd floor. I asked to be as close to the elevator as possible and was told it was 2 rooms away. When we got to the 3rd floor, we were the VERY LAST room at the END of the hall. I did not think that was very nice of them to do to a handicapped person who cannot walk far or well. Our room I must say was very nice. Bedroom is seperated by a door to the livingroom. The kitchen was nicely set up with a 2 burner stove although I did not find any pots. We just dropped our stuff and headed to see my daughter. We came back late and went straight to bed. Beds were comfortable. I took a shower in the am and turned on the ceiling fan above bed. To my suprise DUST BALLS came flying off the fan! I wonder what else they don't take the time to clean... After I stopped sneezing, I went up to look at it & there was so much dust up there. Gross to think that could have been falling off onto me all night!! Back into the shower I had to go. At check out that day I told them about the disgusting fan dust and was not offered an I'm sorry. I was told they will have someone clean it. No sort of compensation or apology was given for the dust or the handicapped services I did not get. I am coming back to this hotel for 4 days in November and I have 2 rooms booked and I am rethinking my stay. I will say they offered DINNER 4 nights a week but I did not eat there. People were filling their plates though. They also offer breakfast. That was good. But, it comes down to having a clean room which is more important to me and also having my handicapped requests taken care of. For those 2 BIG reasons alone I think this is a poor hotel.
- Official Description (provided by the hotel):
- Our beautiful and spacious all-suites hotel is designed to provide all the comforts of home. Our spacious Studio Suite, One-Bedroom Suite, and Two-Bedroom Suite all include a sleeper sofa beds, and fully-equipped upscale kitchens with granite countertops, stainless steel appliances, refrigerators, microwaves and coffee makers. Our accommodations make an ideal choice for temporary housing and short term accommodations as well. ... more less
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- Also Known As:
- Staybridge Suites Columbia Hotel Columbia