The front desk manager (I think her name is Vera), had a [--] attitude. My bed was hard as a rock, so I got maybe 3 hours sleep. I asked her if they had a cushioned mattress pad, but she said they didn't. When I returned from touring the sites, I asked a different manager and she gave me a cushioned mattress pad that I put over the existing one. It made a significant difference, but the bed was still very firm. I questioned Vera in the morning why she told me there where no mattress pads when in fact I got one that evening. She told me there were none because they were all being washed. What a whopping lie. The note in the room stating guaranteed satisfaction might as well have been written on the back of a napkin. Besides this point of NO CUSTOMER SATSFACTION and NO FRONT DESK SUPPORT, I will additionally support why such a low rating, and question what the rest of my trip will look like as a Choice Hotel Armed Force Member. I am retired so my schedule is flexible. The bed was hard as a rock, the pool was closed and not usable due to lack of maintenance the continental breakfast would not even match Super 8, and the bathtub/shower is very narrow and slippery (even with the non-slip pad provided). The room was clean. By-pass this comfort Inn & suites. There attitude may be bad because they are close to an Army base and can give solders a less than great service and lodging because they don't complain for fear of reprisal.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites is a 67 room facility located near the Fort Jackson Main Gate off exit 9A on I77. We are conveniently located near restaurants and shopping. The hotel is located near the Riverbanks Zoo and Gardens, 6 miles from the University of South Carolina and near the South Carolina State House. ... more less
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- Also Known As:
- Comfort Inn Ft. Jackson Maingate Hotel Columbia
- Comfort Inn Columbia
- Columbia Comfort Inn