Making a reservation at Extended Stay online or at this location apparently doesn't matter. I have stay at this location 7 times in the past 20 months for the US Army. Every time I've made a reservation and arrived there is a problem. This last stay, I booked online 4 1/2 months out from my stay. I arrived to a very rude clerk telling me the problem is I keep requesting a king room. (I am 6'6") Finally an explanation. The online site does not stay updated to this locations vacancies. The (acting) manager explained that my reservation for a King bed could not be honored because they only have 3 king rooms. All others are being converted to queens or 2 full beds because of "more corporate customers request them" If this is so, why are the kings always taken? Also since I booked so far out they would not move the guest(s) out of my RESERVED room if they had to extend their stay. My contact with guest relations and the District manager wasn't helpful either. I was told when a king room became available, I would be moved. I am 3 weeks into a 4 weeks stay and have not been offered another room. Oh if you need laundry services, google a Laundromat in the area. This location has been saying "any day" the part will be in so it can be opened to guests. A friendly clerk (from another location) was nice enough to tell me, the last manager lost the key to empty change from the machines. ( No locksmith in Columbia I guess).
This place might be ok for short Ft Jackson graduation stays but not much more.
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- Also Known As:
- Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
- Extended Stay Columbia
- Columbia Extended Stay