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Extended Stay America - Columbia - West - Stoneridge Dr.
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Savings alert! 16% below average rates

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Reviews (75)
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46 - 51 of 75 reviews
Reviewed June 5, 2014

Ok so I'm new here and moving here first place I stayed for the week was atrocious!! (Won't say names not even worth mentioning) When I got to this ESA on stoneridge it was definantly a breath of fresh air. Sharon and Deedee immediately attended to my needs they went above and beyond to make sure I was checked in in a timely fashion. Everyday I'm greeted with smiles and good mornings from Sharon deedee and Kim and smiles and hellos from Corey in the evening. That's the only staff that I've met so far going on week two. They ALL always ask if my room is ok and do I need anything. They ALL do their jobs thoroughly and are such a delight when I have time to chat. Thanks Guys keep up the good work! You are greatly appreciated!

  • Stayed: June 2014, traveled solo
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1  Thank NatandR0b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this reviewResponded June 10, 2014

Thank you for your wonderful review of our property. It's great to hear that everything is going well with your stay and that our staff has been friendly and accommodating. We truly enjoy having you stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

We tried to check in last Monday 4/7/2014, it was pouring outside and the clerk Carla, said we had to come back at 3:00 we sat in our car for an hour, this is uncalled for. Then when we did come in Carla again was a little agitated at her relief for being late and not there yet, she said this happens a lot and my kids are already out of school at 2:30 and I'm late picking them up. I had said I wanted to check out on Friday and that I had a dog. She charged me $108.00 for my dog and didn't give me a receipt. My husband complained to the clerk on duty Wednesday about people leaving their room doors opened so their cigarette smoke came into our room and smoking in the halls. The smoke came into our room and I have asthma, so I coughed every night, nothing was done. There was no baseboard in the bathroom and large bugs came out from behind the toilet. In the front lobby there was spider webs that were brown they had been there so long. I will not go back to this motel or one of the chains, if this is the service we are given.

  • Stayed: April 2014, traveled on business
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1  Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this reviewResponded April 16, 2014

Susan - I appreciate you bringing your experience to our attention. Please accept our sincerest apologies for the level of cleanliness and customer service displayed during your stay. I am working with our housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Also, I will meet with our entire staff to review our customer service policies and guest protocol so that the issues you experienced during your stay do not affect our future guests.

If you would like to provide any additional feedback, please feel free to contact me directly at, clw@extendedstay.com. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.

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Reviewed April 6, 2014

I booked my room through hotwire and upon arrival the lady (carla) at the desk asked me very rudely if she could help after looking me up and down for several seconds. There are spider webs all around the lobby it smells horrible, and they will not let you check in before 3 EVEN if they have rooms available. I ended up leaving and going to motel 6 on burning tree rd, where it was cheaper, cleaner, and staff was friendly!

  • Stayed: April 2014
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1  Thank Tarissac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this reviewResponded April 10, 2014

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the odors, the level of cleanliness in your room and the lack of professionalism displayed by some of our staff members. I will meet with our entire staff to review our cleaning procedures and customer service policies to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2013

The worst staff ever: They enter your room when you are away and steal.
They stole cash, my tablet, keys and cash. Stay away from the @#$*&es Jackie and Sharon.
They never knock.
You have to ask several times for any kind of service. The managers are good at stalling and lying.
The local authorities need to investigate these people.
The staff will clean all surface with the same rag, not wear gloves to clean the toilet area, and will use the same rag for the kitchen counter...E.coli any one?

  • Stayed: November 2013, traveled on business
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2  Thank sean m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013

Another good stay. The staff here was very friendly and helpful from the front desk, the breakfast room, to the maids. The rooms were clean and comfortable. The breakfast is small but sufficient. if you time it right there are cookies in the office. I had several small problems and once I let the front desk know...presto the problem was fixed.

Room Tip: I have been here several times. I have had no problems with any of the rooms.
  • Stayed: September 2013, traveled with family
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Thank 2S2P2L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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