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Town & Country Inn and Suites
Ranked #9 of 61 Hotels in Charleston
Certificate of Excellence
Pennsylvania
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good value”
Reviewed July 9, 2014

This hotel is little out of downtown,but the price was very reasonable and the accommodations were very good. I would stay again if I'm in the area again. Breakfast was good although we ended up paying a few dollars on top of the coupon provided.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank washred1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
Thanks for your business and for choosing our family owned and operated hotel. We offer a quality experience not normally found at this price point...and do it for 1/3rd or less of the price to stay downtown. I am glad that you saw the value in that. Please come and see us again.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,514 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
Denver
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 9, 2014 via mobile

Very impressed with the cleanliness of the hotel. Very high quality bed and linens. Feels like a much nicer hotel class. Very good price for the quality. The staff were very accommodating. We will return for sure.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rframpy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
I am honored that we so impressed you and exceeded your expectations. We are a 4th consecutive generation hotel family here in Charleston and this is what our entire family does. It is very regarding to see our guests enjoying themselves. Please call on me personally should you need anything in the future.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, Pennsylvania
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed July 8, 2014

I was really excited about this hotel after reading many reviews on Trip Advisor and was looking forward to my stay. When I arrived, I was greeted warmly by Amanda and she assisted me with some toiletries that I needed. I loved the king size bed and slept like a rock each night and the tub after a nice 11 hour drive from Philly and there was always plenty of parking and the pool was very relaxing and comfortable. The property is well manicured, clean, open and the room was a generous proportion. I have to agree that if you really want to spend time in Charleston, try to get a room in the city because the drive was not bad, maybe 10-15 minutes but you just felt disconnected staying at this hotel. It's a decent area near the only shopping mall in town and right off I-526 & Rt. 17 but it just seemed like I was driving too much between downtown and the hotel. Pavi is a real nice lady with a big smile and friendly attitude and finally got to meet her on Friday and she recommended a nice BBQ place, Bessingers up the street and the Early Bird diner which was featured on Diners, Dives and Drive-In's. My only downside about the hotel was their breakfast buffet because the food was marginal, seemed like the other chain hotels for breakfast food and the service was lackluster at best. For example, I arrived at the cash register and there was no one to greet me for almost 5 minutes and the waiter kept forgetting my tomato juice and the follow up was poor. However, I did have some $15 vouchers so the breakfast was free on Friday and Sunday. You can't beat the price for this hotel and if you don't want to endure the high price of staying in Charleston, I would definitely recommend this hotel.

Room Tip: Get a room on the 2nd floor although there is not much of a view but it keeps you away from the nois...
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Green Features: I loved how environmentally friendly this hotel was with a green and blue trash cans and they had them spread throughout the property and even asked you to leave a card on the bed if you just wanted to remake the bed instead of new sheets. It reminded me of Westin!
  • Stayed July 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank SmilingSteve4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
Thanks for the compliments on our hotel facilities as well as our staff members.... by name. I am so glad that you "would definitely recommend this hotel." Hearing that we got your stamp of approval is very rewarding and we appreciate your business. Please come and see us avian.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melville, New York
Level Contributor
58 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 7, 2014 via mobile

The con first: it's a 10 minute drive to downtown. Not a big deal at all, just plan the trip downtown NOT during rush hour.

The Pros:
Very clean and updated. The beds were very comfortable. We have a Tempur Pedic at home and this bed was just as comfortable or more. The room itself seemed larger than your average hotel room. The pool was large, and heated. My daughter, who pretty much only wanted to swim everywhere we went this trip (Cary, NC, Savannah, GA and Charleston) said this pool was the best by far. We didn't eat at the hotel at all so we can't comment on the restaurant. If to stay here you will be happy you did.

Stayed July 2014
Helpful?
1 Thank Jeffreyred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
We are honored by your wonderful review and for giving us Five Stars. We appreciate all the compliments on the hotel and our pool as well as you saying that if you stay here "you will be happy you did". Please come and see us again.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Level Contributor
271 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 200 helpful votes
Reviewed July 7, 2014

My two siblings and I took my Mother to Charleston for her birthday in April 2014. I have been to Charleston before and just fell in love the town. On previous trips I stayed downtown (when it was just my partner and I) – however the prices during our most recent visit were insane and while I could justify that for myself, I could not for this trip with my family members. So based on the reviews on Trip Advisor (and the room prices), I decided to Town and Country Inn and Suites a try.

I cannot say anything bad about this hotel. The hotel, common areas, courtyard / pool, and rooms were nice, clean, and well maintained. The staff was always very friendly and super helpful anytime we had questions or needed assistance (which with this group was fairly often). I would like to mention Pavi specifically… She was always super sweet and provided amazing customer service and continually had a smile on her face.

With our rooms, we each got a $15 voucher to use (per night). You can use this on anything (breakfast, lunch, dinner, drinks only, etc.). We always ate in Downtown Charleston, so we chose to use our vouchers on drinks from the bar. We enjoyed doing this and just relaxing with some free drinks by the pool when we returned to the hotel. This worked out great for us, and was a good benefit as hotel guests.

A few more positives worth mentioning is that parking is plentiful and free. WiFi was also available in the rooms for no cost. Both offer additional savings when compared to Downtown hotels.

With all that said (and it might be just because I have stayed downtown in the Historic area), when I return I will stay Downtown again. The location of Town and Country Inn and Suites is not far from Downtown (or anywhere we went really). While you cannot really walk to anything of interest, it typically only took about 15 minutes to get anywhere. Not bad, for the money you are saving. But what you don’t get is the charm of Charleston as you would if you stayed in the historic area – and you lose the ablity to walk to most places. In fact, when at the hotel (and the surrounding area), I would have idea we were even in Charleston. But I cannot hold that against the hotel – I knew that going in.

So if you are OK not saying Downtown, I would totally recommend this hotel for all the reasons above. If you are visiting Charleston as a tourist and can afford the rooms Downtown (or just get a good deal) I would recommend doing that. However, if you are not staying Downtown this place did offer a centralized location, clean and safe accommodations, and good customer service for a fraction of the price.

Room Tip: 2nd Floor was a lot quieter than the 1st.
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  • Stayed April 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank JTF_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
We appreciate your taking the time to post a review and also for you pointing out several times how much more expensive a night's stay is in a downtown hotel versus at our property. We are 7-10 minute drive from downtown and provide a near luxury experience for about 1/3rd of the price. We hope to see you again soon.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2014

We were so impressed with how gorgeous this hotel is for the price. As soon as you drive up to the front entrance you will see what I am talking about. The lobby is lovely, the food and the service in the restaurant is excellent, the hotel itself is sparkling clean and the entire staff is warm & helpful. We did not use the pool but it looked very nice (and clean.). It is approximately a 10 minute drive to the downtown historic area.

Room Tip: We loved our room on the first floor. It was great not to have to deal with elevators or stairs.
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Green Features: This hotel is very environmentally friendly. They do just as much or more than other hotels we have stayed at.
  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dissatisfied11742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
We so appreciate your lovely review and all the compliments you gave us. I am honored that we exceeded your expectations and we hope that you will remember us when you return to Charleston in the future. Thanks again for your post.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2014

My husband surprised me with a trip to Charleston for my birthday. We had reservations at a different hotel that had good reviews. We stayed there 1 night and it was horrible. We found the Town and Country on line and called. I spoke to Taciny and we were able to get a king room. She was so sweet and a pleasure to talk with. From the time we walked through the front door until the time we checked out we had a wonderful time. Pavi was a joy. She was so much fun and made sure we had everything we needed. I have many health issues and I am unable to sleep in a bed and she made sure I had extra pillows so I could prop myself up, but the bed was so awesome I was able to sleep like a normal person. We ate dinner in their restaurant 2 and both times I had the fried chicken. it was the best fried chicken I have ever had. It was even better than my own. We have NO complains or problems at all. We are planning on returning to Charleston next year to see what we didn't have time to see this time and we will be staying here again. I hope Pavi is still there as she was so much fun.

Green Features: Loved all the green products. We gave the extras to our grandchildren and they had so much fun pretending they were staying at the hotel. Our grand daughter even pretended she was Pavi! They loved the soap with the hole in the middle!
  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Donna W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, July 10, 2014
Thanks so very much for your wonderful Five Star review of our family owned an operated hotel here in Charleston, SC. We were honored by your comments on our hotel and especially our staff. It was an honor to serve you. Please let me know if there is anything that we can do for you on your return visit.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town & Country Inn and Suites

Property: Town & Country Inn and Suites
Address: 2008 Savannah Highway, Charleston, SC 29407-6286
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Charleston
#2 Best Value Hotel in Charleston
#5 Family Hotel in Charleston
#8 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Town & Country Inn and Suites 3*
Number of rooms: 129
Official Description (provided by the hotel):
Completed in May 2013 a $12,000,000 total guestroom rebuild!! Located within a 15 minute drive of the historic district and featuring a level of comfort and attention to detail that will surprise you at this price point. Convenient onsite dining featuring locally renowned full service Trotters Restaurant serving breakfast, lunch and dinner in our smoke-free hotel. Enjoy a lush outdoor pool and courtyard, extensive hot breakfast buffet with servers, free wired and wireless internet access and a modern 6,500 square foot meeting facility. Wide variety of room types and suites available to accommodate every need including Family, Luxury, and Extended Stay Suites. ... more   less 
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Also Known As:
Town And Country Hotel Charleston
Town And Country Charleston
Charleston Country Inn

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