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“Very Pleasant Surprise”

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Town & Country Inn and Suites
Ranked #7 of 61 Hotels in Charleston
Certificate of Excellence
Greensboro, North Carolina
1 review
“Very Pleasant Surprise”
Reviewed September 24, 2012

We've stayed at Town & Country several times for family events and it has always been clean & pleasant. On our latest visit to Charleston, we were blown away by the upscale remodel. The furnishings and bathroom were like something in a far more expensive hotel. We were disappointed we could only stay one night. We'll definitely be back.

Stayed September 2012, traveled with family
Helpful?
Thank Arlene D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, October 1, 2012
Thank you so much for your glowing review of our new hotel. We are aiming to give our guests an experience that they would only expect to receive in a more expenseive hotel so thanks so much for pointing that out!! I am so happy you enjoyed your stay with us. If you ever need anything please feel free to contact me directly at 843-329-3302.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (315)
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Elon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2012

We loved this hotel. Our room was brand new, very spacious, and the bathroom was gorgeous. We would highly recommend this hotel for price and accomodations and it is only a few minutes to the historic district of Charleston.The staff was very friendly and we received a voucher for food and beverage.

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 25, 2012
Thank you for your review of our new hotel. We put alot of special effort into designing and assembling the bathrooms in the new hotel and I am glad you found it exceeded your expectations. That is indeed what we are striving for! I am also very happy to hear that you took advantage of the new free food and beverage voucher included in your room rate. That is a big bonus when you consider that it includes servers, real china, and silverware and takes place in Trotters Restaurant here in the hotel. If you ever need anything please contact me directly at 843-329-3302.
Erin T. England - Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 23, 2012

Very disappointed that we could only stay one night.As the owner of a moving company you could imagine the places we stay each and every year.When i pulled this up on hotels.com as we were about an hour out of Charleston the thing that actually pulled me to it was the fact that it had a resturant at the hotel but once we got there it was so much more than that fact.The staff was wonderful and the food was really good.If anyone is looking for a incredible place to stay for the value that you will receive this is definetly the place to go.As i said we stay many places from high to low and all around the country and this one ranks up there with the best of them great job on the remodeling and the customer service.We will be back down for business in middle of October and i dont have to look for a place to stay because i have already found it.Awesome

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moverman09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 24, 2012
At first when I read that you were disappointed I was worred that we had not exceeded your expectations...then I read the rest of yoru review and realized how happy you were with your stay. Thanks for your compliments of the new hotel, our staff, our restaurant and thanks for your business! We are a 4th generation family owned and operated hotel company based here in Charleston, SC with family members working in each of our hotels. Hearing this type of feedback really validates all the hard work and refinforces our company philosophy that we are here to not just meets guests expectations but to exceed them. If you ever need anything please feel free to contact me directly at 843-329-3302.
Erin T. England Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Mills, Wisconsin, United States
Level Contributor
4 reviews
3 hotel reviews
Reviewed September 23, 2012

We stayed at the Town and Country Inn and Suites for 3 nights on our recent visit to Charleston. We had a wonderful stay and would recommend this hotel to everyone. The staff was very friendly and courteous and helped us choose places to visit during our vacation. The room was spacious and always clean. We especially enjoyed the high def TV, the numerous outlets for recharging our electronic devices, and the large bathroom with the walk-in shower. The food was amazing! From the breakfast buffet with scrambled eggs and fluffy pancakes to the lunch buffet with the huge salad bar and numerous entrees, it provided southern cooking at its best!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 24, 2012
Thank you for your glowing recommendation and also for noticing the trememdous effort we have put into our staff training, our new hotel features and also for the food in our restaurant! It makes it all worthwhile when someone takes notice and says how pleased they were. I will share your comments with our staff as well. If you ever need anything please feel free to contact me directly at 843-329-3302
Erin T. England Director of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Innisfil, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 20, 2012

We were pleased that we could get a room just by walking in 10 o'clock at night and pay cash instead of using a credit card as we don't use one. The room was clean and very nice. The bedding was clean and smelled freshly washed. The bed was soft and hubby and I kept rolling into the middle or wake up when the other moved. Despite this we still had a good night sleep and continued our journey home to Ontario, Canada.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank DancingDewdrops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 24, 2012
Thanks for your stay with us! I am so glad we were able to secure a room late that evening for you and you had a comfortable environment to spend the night. Of course guests opinions vary greatly regarding what is their preference of firmess or softness of bedding but we bought the absolute best bedding we could find. So far the reviews of our new bedding have been off the charts. If there is anything I can do for you in the future please fell free to contact me directly at 843-329-3302
Erin T. England - DDirector of Sales and Guest Satisfaction
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2012

On our last trip to Charleston we decided to try the newly remodeled Town and Country Inn. All the staff were friendly and helpful both at the front desk and in the restaurant. What really sets this hotel apart from others was the room itself. Not only was the bedding very luxurious and comfortable, but the decor used a muted and restful color palate that was pleasing to the eye. The room was quite large and comfortable with a separate sitting area. For a hotel, the bathroom was enormous with plenty of room around the sink. But what really set it apart from the usual was the beautiful glass enclosed shower separate from the tub. Even the parking areas were generously sized, well lighted, and secure. The Town and Country Inn will be our destination of choice any time we are in Charleston!

  • Stayed August 2012, traveled as a couple
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Helpful?
1 Thank Lynne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 19, 2012
I am so glad you had a pleasant stay and enjoyed the newly built guestrooms. With the rebuild of The Town and Country Inn and Suites our aim was to deliver exactly what your headline stated "Four Star Luxery at an Economical Price". To us that meant construct a guestroom that was way beyond what you would normally experience at this price point along with services that you would only get from a full service hotel. Thanks again for noticing!! If there is anything I can do for you in the future please do not hesitate to contact me directly at 843-329-3302
Erin T. England Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Summerville, South Carolina
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2012

Last week we had occasion to enjoy an evening at the Town and Country Inn located in the West Ashley area of Charleston, South Carolina. The property has recently been completely renovated and we wanted to experience the new Town and Country Inn for ourselves.

We checked into the Ashley Suite on a busy Saturday afternoon. This suite overlooks the swimming pool from the second floor. It was nice to have a view of the pool, but even nicer was the fact that we heard very little, if any, noise from the pool area. It seemed to me that the room was extremely quiet and peaceful. I never heard any noise from other rooms or from the hallway. Peace and quiet abide here.

Frankly, the first thing that garnered my attention was the enormous bathroom. Dark green tile highlighted the room that was complete with a double sink vanity, a large multiple jet jacuzzi, commode room with bidet and shower with 5 shower heads. Yes, that’s correct...5 hot steamy shower heads. I could write a review about the shower all on it’s own. I would say “stay here just for the shower” but that would distract from the bed...

...ahhhh, the king size bed was a showcase for some fine linens that simply enveloped us in complete comfort. King sized pillows were quite the pleasant surprise. The linens weren’t just soft; they were delicate. I don’t know what type of mattress was on the bed, but hubby and I simply sank into a cloud of cozy contentment. The worse thing?...in order to get back in the shower we had to get out of the bed.

I could go on about the Kerug coffee maker, the lovely bathroom amenities, the distinctive furniture, the large leather tray and even an upscale ice bucket. As we all know, it’s the small things that make a big difference.

Town and Country is more than an inn or a hotel. It is a full service conference center. Also of note is the dining room, “Trotters”. As locals, we often make the 30 mile drive from home for their Friday night buffet. We enjoy their spectacular Sunday brunch several times a month. With easy access, this gem of a property is located about 5 minutes from downtown Charleston and only a couple of miles from I-526. The staff truly knows what the word “hospitality” means. (As a side note, a staff member noticed I dropped a $20 bill. She picked it up and handed it to me before I ever knew what happened.)

This is not your typical hotel offering that has a free breakfast in the lobby consisting of pretend scrambled eggs and leather like food items served on paper plates in a room with waffle batter dripping off the counter near the over-ripe fruit. This is a family owned property with an outstanding restaurant using linen napkins and serving scrumptious food surrounded by people who have been here for years. Quality is truly alive and well at the Town and Country Inn and Conference Center. See you at Sunday brunch!

Room Tip: The Ashley Suite overlooks the pool and is a lovely room selection. Be sure to experience the res...
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betsi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin E, Manager at Town & Country Inn and Suites, responded to this review, September 4, 2012
Wow! What a fantastic review!!! I cannot thank you enough for your taking the time to let others know about your great experience as we are just re-openign after being closed for over 2 years for our complete rebuild. I think, based on your stay, that you would agree that our suites would be difficult to top even in the nicest downtown Charleston hotels. As we are a 4th generation hotel family here in Charleston, SC (our entire family works in the hotels) your comments about our staff doing the right thing when nobody was looking and truly understanding what putting the guest first really means is very meaningful to hear. Thank you as well for your comments about the quality and the value of our breakfast and food servcie especially in the light of what passes as a "free" breakfast in many hotels as you pointed out. We want to make it known that we have placed an emphasis here on value AND quality. If you ever need anything please contact me directly at 843-329-3302.
Erin T. England - Director of Sales and Guest Satisfaction
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town & Country Inn and Suites

Property: Town & Country Inn and Suites
Address: 2008 Savannah Highway, Charleston, SC 29407-6286
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Charleston
#2 Business Hotel in Charleston
#5 Family Hotel in Charleston
#8 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Town & Country Inn and Suites 3*
Number of rooms: 129
Official Description (provided by the hotel):
Completed in May 2013 a $12,000,000 total guestroom rebuild!! Located within a 15 minute drive of the historic district and featuring a level of comfort and attention to detail that will surprise you at this price point. Convenient onsite dining featuring locally renowned full service Trotters Restaurant serving breakfast, lunch and dinner in our smoke-free hotel. Enjoy a lush outdoor pool and courtyard, extensive hot breakfast buffet with servers, free wired and wireless internet access and a modern 6,500 square foot meeting facility. Wide variety of room types and suites available to accommodate every need including Family, Luxury, and Extended Stay Suites. ... more   less 
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Also Known As:
Town And Country Hotel Charleston
Town And Country Charleston
Charleston Country Inn

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