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“Awesome Hotel” 5 of 5 stars
Review of Charleston Marriott

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Charleston Marriott
Ranked #37 of 59 Hotels in Charleston
Certificate of Excellence
wilmington, nc
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome Hotel”
5 of 5 stars Reviewed September 19, 2010

My boyfriend and I booked this hotel for a weekend get-away. I thought about staying downtown Charleston, but for the price difference, I couldn't justify it. I am so glad I took a chance on this hotel. It was like being at a resort...everyone was very nice and accommodating. The room was perfect and the view from our balcony was spectacular! We were close enough to downtown to drive there in less than 10 minutes and the hotel offered a very reasonable shuttle as well. Sherrie (the concierge) was TOPNOTCH! She really helped us figure out what we wanted to do and how to get there and even made dinner reservations for us. Just a really really helpful lady....can't say enough about her service! I would definitely stay here again!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ablesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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973 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
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English first
Phoenix, Arizona
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 31, 2010

Beautiful hotel, but one morning at 4:27, the fire alarms went off, and everyone had to be evacuated. The reason? Hotels said the steam cleaning crew was cleaning under a smoke detector, and the steam set all the detectors off. Why doesn't a cleaning crew already know this? Or for that matter, why doesn't a hotel like Marriott have an updated fire system in place, so that ALL the detectors don't have to go off? I'll be more than happy to stay again, if they don't mind the fact that I might actually want to sleep the night next time???

  • Stayed July 2010, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Jzim31310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed August 28, 2010

We stay at the Marriott from 8/2/10 - 8/6/10 while celebrating our 10 year Anniversary. It is a really nice hotel. The room decor had a pineapple theme, the bed and pillows were very comfortable. The bathroom was a bit small but we didn't mind. The gym was nice and although we did not get a chance to go swimming the pool was nice too. One of my favorite parts of this hotel was the terrace lounge with live music and happy hour. Parking is free. Downtown Charleston is only about 2 miles away and you do not have to feed the meters after 6 pm. We had a great time and would definitely stay here again.

  • Stayed August 2010
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lezmi89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 28, 2010

Very clean hotel. Staff is a five star, they go out of their way to help. We return from downtown by way of trolly one day that it was raining and the staff came directly to us with towel to dry off before even going to our room. would stay again. Only down fall is the it is not within walking distance to downtown area. Very quiet hotel.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank steph1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, SC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 19, 2010

Nice, clean room. Big new Bed. Great location to everything Charleston has to offer! Rooms could be a little more sound proof.(Hallway noise)

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JOSH042580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed August 5, 2010

I travel quite often both for business & pleasure and will typically stay at Marriott Hotels. This trip was for pleasure and I was traveling with my wife and 2 kids ages 6 & 7. After reading all the somewhat negative reviews I was skeptical at the very least to book this hotel but did it anyways as I like the fact it had a nice outdoor pool and courtyard for an evening cigar. Upon arrival I realized that the hotel indeed was located a few miles from the downtown area but really didn't find it to be a problem as it was a quick 5-10 minute drive to all the great restaurants and I would have had to drive to many of the other attractions (plantations, patriots point, folly beach, etc) I went to anyways. I arrived at noon and my room was ready for us to check into. The room was clean, a bit small but still ok even for the 4 of us. We stayed for 5 nights and on one of them the fire alarm went off at 4am! The entire hotel had to be evacuated to the street in their pajamas! As we all stood outside not a single hotel representative was around to assist us. We all stood around for a while then people started going back into the lobby with some going back to their rooms without really knowing if the hotel was on fire! I actually approached the front desk clerk who was the only one on duty at the time (and seemed very flustered) and she confirmed that it was a false alarm but if I had not asked I'd still be waiting outside! We complained to the front desk the next day and they apologized for what happened and gave us a nice credit on our stay for the trouble. All in all I enjoyed my stay at this Marriott and would probably stay again on my next trip to Charleston.

  • Stayed July 2010, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Guide4FamilyOf4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed August 5, 2010

This hotel overbooked and when I checked in they actually put us, a mom and two 6 foot tall teen boys, into a little tiny box of a room with NO beds, only a small couch, a chair, tv, coffee table and 2 end tables. Oh, it also DID NOT HAVE A BATHROOM. I almost forgot to mention that. It was just a little sitting area that connected to a hotel room on each side. They actually expected that I would pay 150.00 a night for 3 adults to curl up in a chair and 1 small sofa for 3 nights and not shower. They did not even mention that they were overbooked, they just put us in this room. We lugged all our stuff down the hall, in the elevator, walked all the way to the end of the hall, and entered the room. We tried both the connecting doors thinking that the bedroom was attached. They were locked and booked by other guests. We then had to bring all our luggage back down again and ask for another room. They were not surprised, they knew what they put us in. The desk clerk said to me that the manager put us in that room because they were overbooked.
After looking through the computer for 1/2 hr, they found us a room that was being held for a check in the next day.

Wow. Does Marriott Corp agree with this treatment of paying guests?

It is a Beautiful hotel, beautiful pool and outdoor areas. BUT you are going to be nickeled and dimed for everything you do. No free internet in rooms. Not enough parking to accomodate all guests. If you have the money to throw away - stay here. If you don't I am sure you can find better options in such a beautiful city.

  • Stayed July 2010, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Prodance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott

Property: Charleston Marriott
Address: 170 Lockwood Boulevard, Charleston, SC 29403
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Charleston
#35 Business Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more   less 
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Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston

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