It all started with pulling in the parking lot. Pack some hiking shoes for the trek. There were no luggage carts or bell boys to help with our bags. We were supposed to have a king bed instead we were sent to a room with two full or queens. The front desk was adament that their computer had not made a mistake. Once they finally got it straightened out we spent the rest of the night sweating in our room. The a/c worked but the thermostat was obviously broken. We set it at 50 and it was still roasting in the room. Also there was only 1 light that worked in the bed area and the tv had a large crack. These problems were reported at check out and the front desk asked how our stay was. When i replied it was horrible she said I'm glad to hear that....obviously was not listening. The manager assured me that my credit card would be refunded and was very apologetic but after 2 weeks no refund. Upon calling for a second time I am still waiting for the refund! Horrible staff!!!!!
- Official Description (provided by the hotel):
- Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more less
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- Also Known As:
- Charleston Marriott Hotel Charleston
- Marriott Charleston