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“Great waitstaff”

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Charleston Marriott
Ranked #36 of 62 Hotels in Charleston
Certificate of Excellence
San Angelo, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great waitstaff”
Reviewed January 28, 2014

The waitstaff and valet people, Marcus Poinsett, were GREAT! We really enjoyed our stay. The food was good and staff was very helpful. We will hopefully come back and visit. We didn't get to do eveything we wanted to in Charleston.

  • Stayed January 2014, traveled on business
    • Rooms
Helpful?
1 Thank Julie Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,124 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
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English first
New York City, New York
Level 5 Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 26, 2014 via mobile

This property had decent prices for what they offer. Decent size rooms, friendly staff and an awesome pool/hot tub round out a property that is conscientious to the convention center and downtown charleston. Make sure to catch the free shuttle to town, a cab back is only about $7. There is not really enough parking in property but it is free and you'll eventually find a spot around the back. The onsite shop and Starbucks make this a friendly hotel for those who are on the road frequently. Can't go wrong if you don't need a luxury property.

Stayed January 2014, traveled on business
Helpful?
Thank NYCadventure25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, Virginia
Level 6 Contributor
369 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed January 22, 2014

Hotel staff very friendly and helpful at check in. Rooms (or at least ours) was rather small and the sliding door leaked air. Being a cold night it was tough to get enough heat. While this isn't central to the downtown area, they do offer shuttle service to the city's center for $ 6 a day and you can come and go as much as you choose. As always great bed. Bathroom a bit small with only a shower stall but it had lots of room. The price is good for the hotel, but it is beginning to show signs of age.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 414Bookworm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this review, January 23, 2014
Thank you for taking the time to provide feedback about your visit to our hotel...appreciate the compliments and we are planning a "refresh" of all of our guestrooms, lobby, restaurant and meeting space in 2014. Hope to see you again in the future.
Thank you for your business
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greer, South Carolina, United States
Level 5 Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 19, 2014

We booked a king room for 1 night's stay on January 11th. First time at this hotel just in to Charleston for a Birthday dinner. The Lobby is lovely, spacious, and impressive. Front desk personnel were eager to please and informed us of covered parking in the back which came in handy as the rain was coming.
Our room was clean, up-to-date and quiet. There was a small bit of mildew in the grout near the floor of the shower but, seriously not enough to be an issue. Many hotels are now putting a comforter on the bed and for us, that is just too much. That was the case here so we upped the temp on the heater and slept with only the sheet. The heater turned off with a fairly loud bang each time the temp was reached which disturbed hubster. Not a problem for just one night, but I could see that it would be a big problem if you were staying longer. Bring earplugs just in case.
Really surprised that upscale Marriott would require you to pay $3 for the bottle of water in the bathroom and that wifi was only available for an additional fee. The wifi fee was noted when we booked though, and the water had an easy-to-see tag so no one should claim ignorance.
Did not feel this location was convenient to the historical district. You will need to drive, and then find and pay for additional parking, if you want to get to the market area which we did for dinner. There is a nice restaurant on the premises, Saphire, which also serves a good, though somewhat overpriced breakfast.
Really pleased with Marriott's "LOOK NO FURTHER" program. I booked directly with Marriott asking for the best rate and when I mentioned that I could get a better rate on the same room thru Orbitz, Kenneth in reservations was very helpful with instructions on how to file a claim with the look no further program which gives you the other website's rate plus and additional $25 off. This made The Marriott the best value for an upscale room we've ever encountered in Charleston. And we visit at least twice a year. Will definitely stay here again.

Room Tip: King room 1206 is away from the elevators. Bring earplugs in case room heater is loud.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TropiGal9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 17, 2014 via mobile

I stayed here for 5 nights for a conference. Everything was wonderful and the staff was accommodating. Anything I needed I felt like I could ask. Each time I requested something the staff was on top of it and went above and beyond to accommodate me.Great shuttle service to the historical district.... Way cheaper than taxi rides! Very comfy beds and clean rooms.

Stayed January 2014, traveled on business
Helpful?
1 Thank Nevsters1122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. George, Bermuda
Level 6 Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 14, 2014

Very convenient to the Historical District. Very comfortable. The staff were awesome. Very accommodating and very friendly. Matthew on the Front Desk was excellent. Very helpful and assisted with recommending and making restaurant reservation at Fleet Landing which was fantastic. Great price for the loczation

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bdachrissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Needham, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 4, 2014

We were celebrating our wedding anniversary in Charleston, SC. Our stay at Marriott Charleston was wonderful. We found the hotel staff very courteous and helpful. A special thanks to Mr Rory for making our celebration extra special!!

A. Mehta

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashok M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott

Property: Charleston Marriott
Address: 170 Lockwood Blvd, Charleston, SC 29403-5123
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Charleston
#35 Business Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Charleston Marriott 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more   less 
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Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston

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