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“Very Nice Hotel!”

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Charleston Marriott
Ranked #31 of 62 Hotels in Charleston
Certificate of Excellence
Reviewed November 5, 2013

On arrival the valet won us ladies (mom daughter trip) over with compliments! The hotel was very nice and beautifully decorated. Loved the terrace on the rooftop. The most convenient thing about this location was there were 2 options for getting around besides using our own car. The hotel offers a shuttle, and they may want to consider a drop off point to be the market,...and there is also public transportation in the form of a trolley looking bus. We frequented the Starbucks located in our hotel which was good but does not take the Starbucks card. I would have liked to have tried the restaurant in the Marriott, it seemed like it had a great menu, but no time...off to see the sites!

Our room had everything we needed EXCEPT a remote that actually changed the channels. Our toilet had some issues but they were quick to help with that. Nice quiet room. When we first arrived we thought the adjoing door of our room would be an issue because we could hear the people in there but they must have checked out. Only 2 cups of coffee in our room for the 4 of us coffee drinkers. This all could be overlooked because you are not going to have perfection everywhere.

Overall a great trip and I would definitely stay here again!

  • Stayed: October 2013, traveled with family
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Thank JanaRead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for the great comments and review of your visit. We pride ourselves on delivering great service and sounds like "first impressions" were great! I will also provide the points about coffee to our Operations team so that we can address appropriately. Thank you for your business and hope to see you again in the future.

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720 - 726 of 1,175 reviews

Reviewed November 4, 2013

The Marriott always comes through for a good stay. It was Homecoming weekend - it was packed - but the service was always good. The rooftop lounge is a great place to watch the sun set over the river. It's walking distance to The Citadel, Johnson Hagood Stadium, and Joe Riley Baseball Park.

  • Stayed: November 2013, traveled with friends
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Thank Elcid81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for sharing your experience. The Citadel provides alot of great business opportunities for us and we enjoy hosting great events. Homecoming is always a big weekend for us and glad you enjoyed your visit. Hope to see you again next year! Thank you

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Reviewed October 31, 2013

This is a classic, old-style Marriott business center/resort. It has all the amenities needed for a conference as well as a restful stay. The restaurants are OK, but you can do FAR BETTER by going into downtown Charleston, about 2 miles (3.5 km) away. The hotel offers a shuttle service at the cost of $6/day (not bad). The hotel service and personnel were excellent, and there are no complaints to offer. Everyone was friendly and responsive.

As far as the room, the windows were full of condensation in the morning, meaning the air conditioning was not doing its job, meaning the room was molding and musty. Not Good!!! Everyone complained of the same thing... being congested in the morning. So, while the room was quiet and the bed very comfortable, sleep was disrupted due to congestion from mold. An allergy pill fixed this, but it is not something one should have to think about. Furthermore, wearing white socks made it obvious that the carpeting was very dirty, as the bottom of the white socks became black and dirty within and hour or two. Not good!!

  • Stayed: October 2013, traveled on business
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Thank TomBezig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for taking the time to provide your feedback about your visit. I appreciate the honesty and the "good" and "not so good" about your visit. Being a wet climate, we do experience great weather changes this time of year (early spring as well), with warm days and cool nights. Condensation & allergies are both prevalent in these seasons and creates issues.
Thank you again for providing your feedback and I will share your comments with our Housekeeping department.

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Reviewed October 28, 2013 via mobile

Could not use the cart to take our bags up or down after our stay. The parking was not well thought out. You had to walk a long way to your car. 175$ a night and no ESPN 2. What gives? If you have free points stay there. If not go some place else.

  • Stayed: October 2013
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Thank scbrave22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for your comments and we are sorry you were disappointed in your visit. Due to the layout of the building (since 1978), we have some parking in front, along with accessible parking. Most of our parking is in rear of building. We do offer valet parking as well. The issue with bell carts - we provide luggage service and will allow carts to be used by customers when available. If all are carts are in use due to business levels, we must handle all luggage so that our Bellstaff has cart(s) available when customers need assistance.
I am sorry you were disappointed in your visit...I can assure you we are a better hotel than what you experienced and hope you will give us another opportunity for your business in future.

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Reviewed October 28, 2013

This is a nice Marriott property at half the price of most "in town" hotels. Less than 2 mile car or taxi ride on one road into town and dining. (Actually a nice run to the Battery with sidewalks the entire way). Best breakfast of our trip. Room was quiet, updated, but not large. Average workout facility, pleasant staff. Beautiful courtyard seating to soak in the afternoon sun.

Stayed: October 2013, traveled as a couple
1  Thank Fishberry349
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for your nice comments...we do understand we are a couple minutes away from Historic District and price ourselves accordingly to the hotels downtown. We offer the shuttle downtown and we are also discussing expanding our services in the new year. Thank you for your business and look forward to seeing you again.

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Reviewed October 28, 2013

I would say that this Hotel is about on par with the product that Marriott puts out there these days. The foyer is nice and clean, staff is attentive..Jere at the front desk is solid.

We stayed on the 12th floor, room was ok, pretty run down and dirty. As is the case with most Marriott's these days the bathroom is tiny and has no real functioning exhaust fan...tiles on the floor are cracked and shower was pretty gross.

I think the Courtyard further down on lockwood would be a better bet, better views and probably cleaner...for the price it would be hard for me to recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded November 13, 2013

Thank you for your honest feedback about your experience at our hotel. My apologies for the cleanliness issues...no excuses! We can't enlarge the bathrooms, but we should be providing a clean, cared for guestroom and hotel experience. I appreciate the candor and will pass on to our Housekeeping department. Thank you for being a customer of Marriott and hope you will give us another try in future.

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Reviewed October 27, 2013

My sister and I stayed one night at the hotel a couple of weeks ago. We stayed on the concierge level so we could have a quick breakfast in the morning. The room was slightly small but had a refrigerator which was nice. The bathroom was fine except that there was not one hook to hang a towel or any piece of clothing. Pretty annoying. Jennifer who works at the front desk was awesome. She really helped us out with the map and names of restaurants and was so incredibly friendly; she really made our stay at the Marriott great. We had some appetizers and drinks in the restaurant and thought the food was good. The parking is free which was very nice as we were able to take the shuttle right into the center of the city. Really convenient. We would definitely stay at this Marriott again.

  • Stayed: October 2013, traveled with friends
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Thank queenbeeboston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Progerz, General Manager at Charleston Marriott, responded to this reviewResponded October 28, 2013

Thank you for sharing your comments about your visit to our hotel and the nice comments about Jennifer. She does and excellent job for us and has great passion for customer service. We are in final planning stages of a "room refresh" project in 2014, so I will make sure bathroom hooks are considered to be added.
Thank you very much for your business and look forward to seeing you again!

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Additional Information about Charleston Marriott

Address: 170 Lockwood Blvd, Charleston, SC 29403-5123
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Family Hotel in Charleston
#35 Business Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range: $194 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Charleston Marriott 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more   less 
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Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston

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